KarnaughMI
Well-Known Member
- First Name
- Tom
- Joined
- Dec 4, 2018
- Threads
- 8
- Messages
- 94
- Reaction score
- 94
- Location
- Noblesville, IN
- Vehicle(s)
- 2019 Wrangler JLUR
- Thread starter
- #1
It's amazing that Jeep has not been able to solve this problem since the release of the 2018 JL. We have a 2018 Grand Cherokee with the 3.6L and ESS and it has worked flawlessly since we owned it from day 1. My background: former ASE mechanic and Electrical Engineer. So I am familiar with the technology and know enough to be dangerous.
But, here's our story...
So, we picked up our new '19 JLUR on 16 January from Safford in Warrenton, VA. Things went GREAT, sales person was great. Drove it home and the ESS Service light tripped on, cycled the car, cleared. I figured it was a fluke and was due to something from sitting. Day 2, light tripped on again so I called my salesperson and she talked to the service manager and we were told to bring it in on Monday, 21 January. Light tripped again on Sunday before we went in. When we took it in on Monday, the light was not on and according to service, there was no persistent code. They test drove it a few times and couldn't recreate the problem (in my head I am like, YA, NO DUH!). Not sure if they did the GR8 battery test or whatever else they did.
Regardless, nothing solved. Fast forward about a week and the light came on again while my wife had the Jeep. She took it straight to the dealership and asked them to get the tech and scanner and not to shut it off (since the code clears ALL the time on engine cycle). The service tech came out, and even though my wife EXPLICITLY said not to turn it off, he shut it off and proceeded to get a snarky smile with my wife and argue with her about this is how it is supposed to work. After some back and forth (oh I wish I was there), he finally said we would need to bring it back on the 28th and he would have to email FCA for assistance.
Took it in on the 28th and they had my vehicle for about a week and a half (the cover/shield for the ACC was scratched during one of my service calls ... (smh)) and they replaced the PCR. Picked it up on the 5 February because they said FCA wouldn't cover the rental any further (!!) while we are waiting for the ACC cover.
Lastly, since the 28th, I have had the light trip on three more times, took videos of it twice to add to the early pictures, and fortunately, one of those I was able to get to A dealership to get them to pull the code. Even there, they tried to tell me that this is how the system is supposed to operate (!!). Best part, I called Safford and have not heard anything back from the service writer or the service manager after calling them both on the 7th.
Here's our code: P2AF6 - Starter Relay 3 Stuck Off
This thing is bordering on lemon law territory with me and I really do not want to go there. But less than 1,000 miles and we haven't even made our first payment yet. We have been Wrangler and Cherokee owners since the 90s and love our them both ... warts and all. But this makes me reconsider my purchase.
Now if I could only get a hold of the service manager on Monday to get it in for the THIRD time!
At least this time I have a code for them to work with!
Sorry for being long-winded, I needed somewhere to vent.
-Tom
But, here's our story...
So, we picked up our new '19 JLUR on 16 January from Safford in Warrenton, VA. Things went GREAT, sales person was great. Drove it home and the ESS Service light tripped on, cycled the car, cleared. I figured it was a fluke and was due to something from sitting. Day 2, light tripped on again so I called my salesperson and she talked to the service manager and we were told to bring it in on Monday, 21 January. Light tripped again on Sunday before we went in. When we took it in on Monday, the light was not on and according to service, there was no persistent code. They test drove it a few times and couldn't recreate the problem (in my head I am like, YA, NO DUH!). Not sure if they did the GR8 battery test or whatever else they did.
Regardless, nothing solved. Fast forward about a week and the light came on again while my wife had the Jeep. She took it straight to the dealership and asked them to get the tech and scanner and not to shut it off (since the code clears ALL the time on engine cycle). The service tech came out, and even though my wife EXPLICITLY said not to turn it off, he shut it off and proceeded to get a snarky smile with my wife and argue with her about this is how it is supposed to work. After some back and forth (oh I wish I was there), he finally said we would need to bring it back on the 28th and he would have to email FCA for assistance.
Took it in on the 28th and they had my vehicle for about a week and a half (the cover/shield for the ACC was scratched during one of my service calls ... (smh)) and they replaced the PCR. Picked it up on the 5 February because they said FCA wouldn't cover the rental any further (!!) while we are waiting for the ACC cover.
Lastly, since the 28th, I have had the light trip on three more times, took videos of it twice to add to the early pictures, and fortunately, one of those I was able to get to A dealership to get them to pull the code. Even there, they tried to tell me that this is how the system is supposed to operate (!!). Best part, I called Safford and have not heard anything back from the service writer or the service manager after calling them both on the 7th.
Here's our code: P2AF6 - Starter Relay 3 Stuck Off
This thing is bordering on lemon law territory with me and I really do not want to go there. But less than 1,000 miles and we haven't even made our first payment yet. We have been Wrangler and Cherokee owners since the 90s and love our them both ... warts and all. But this makes me reconsider my purchase.
Now if I could only get a hold of the service manager on Monday to get it in for the THIRD time!
At least this time I have a code for them to work with!
Sorry for being long-winded, I needed somewhere to vent.
-Tom
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