Ordered three months ago... Delivered to dealer Friday. They sold it to SOMEONE ELSE on Saturday!

[old8tora]

I do have Tricare if I need to go into the public sector hospital as well.

The VA is "public sector" ; you will want "Private Board-Certified Specialists" to consult about Anything medical .

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[Sean L]

I can see your point. I think the part that best fits is more along the lines of your notation on “do you trust doing business with this dealer”. A good case of vote with your wallet.

Fully agree with you there.

 

[Sean L]

The VA is "public sector" ; you will want "Private Board-Certified Specialists" to consult about Anything medical .

If I need to go to the ER of any of these Novant Healthcare hospitals around here I meant.

 

[Kadonny]

Then as a business owner you should know not to screw your customers over then, I would hope. Obtaining legal advise based on the facts at hand from someone licenced to practice law in your state is not frivolous.

BTW my auto insurance went down when I bought my Jeep, and my Healthcare is covered by the VA...

I do know not to screw my customers, and this dealer may know that, but just made a simple mistake. No one will know that but the dealer himself. I also know visits to lawyers a lot of time turn into frivolous lawsuits, I see it everyday and have seen it in our business.

If your insurance is going down, thank your lucky stars because that's not the way things are for most people. On a side note, as a vet, thanks for your service.

 

[CGRubicon]

Thank you all for the feedback so far.

Update: the VP for the family of dealerships called me. He offered to go ahead and trade my car in today, order my Jeep again, put me in a fully-loaded Wrangler Sahara from their rental fleet (all Weangler JLs) at no cost to me until it comes in, and take $6k off of the MSRP or sell it to me at invoice-whichever was cheaper.

This seems reasonable to me. Any thoughts?

Hell! For that deal, I'd let them sell mine too!

 

[Bullheads1]

Exacty correct , @Sean L . Just be sure you go to a consumer lawyer and not a dealer lawyer .

Consumer law is consumer law. There are no sub specialties that identify a dealer lawyer.

 

[Sean L]

I do know not to screw my customers, and this dealer may know that, but just made a simple mistake. No one will know that but the dealer himself. I also know visits to lawyers a lot of time turn into frivolous lawsuits, I see it everyday and have seen it in our business.

If your insurance is going down, thank your lucky stars because that's not the way things are for most people. On a side note, as a vet, thanks for your service.

You're in a cutthroat business if you see that every day man.

and I like to think my insurance is low because I try to be a safe driver.

 

[Kadonny]

You're in a cutthroat business if you see that every day man.

and I like to think my insurance is low because I try to be a safe driver.

Well, not literally every day, but every day we think about making sure to minimize our risk of frivolous lawsuits (and workers comp) because it's a big issue.

 

[Sean L]

Well, not literally every day, but every day we think about making sure to minimize our risk of frivolous lawsuits (and workers comp) because it's a big issue.

lol, Just this morning one of the guys was asking for a raise and the Bossman told him, "Its kind of hard to justify a raise when I drive by the job site and you're not wearing a hard hat." Guys like that who sue because of their own faults are the ones we should be worried about, I agree with you there.

 

[AdamH]

Just for grins as in I don't expect the OP to share the dealership's name at this point given the deal that is being worked....

The dealer in GA that sold me another guy's '07 JKUR (the situation I described previously in this thread) was

Barrett Dodge Chrysler Jeep that was sold and is now Landmark Chrysler Dodge Jeep Ram in Athens, GA

 

[JeepCares]

I am so angry right now that I do not know what to do. I ordered my JLUR 3 months ago (3/20). It apparently was delivered to the dealer on Friday but my sales guy was out on vacation.

After driving the lot for myself and being sent a follow-up email from Customer Cares that the Jeep had, in fact, been delivered, I checked with my dealer as to where it was. He called this afternoon to tell me that it was apparently sold on Saturday to another family. the dealer is saying they have another one on another lot, with the same build but it isn't "my Jeep."

The dealer has offered to $5k off the asking price (originally $55k) but that doesn't seem enough to make me want to buy from this dealer again.

What is a the greatest price difference (Asking price/Sale Price) that anyone has received that I should target as them "making it right" versus making a sale?

Also, any advice for retribution on the dealership since they took my $1k deposit in March and sold the car that had my name on it?

Hi Steamboat,
We are glad you reached out with this. This is certainly not what we hope to hear from our customers and understand your frustrations. We would like to make sure this is documented further for you and see if there is any opportunity to assist. Please send our team a private message with your VIN and selling dealer.
Julie
Jeep Social Care Specialist

 

[old8tora]

Consumer law is consumer law. There are no sub specialties that identify a dealer lawyer.

Another way to identify them is : "Lawyers who are retained specially to represent dealers against complaining customers" , call them the dealer lawyers sub-species .

Those are different from : "Lawyers whose specialty is to represent complaining customers , complaining about dealers and auto manufacturers" , call them the customer lawyers sub-species .

I found out because once I called for a referral to a lawyer who represents apartment tenants ; they referred me to a lawyer who represented apartment landlords . Different sub-species .

 

[Turfman]

Update: So the latest offer is this. The invoice on my wrangler is $51,816. The dealer holdback is $1,612. The dealership admin fee is $599 and there is apparently a $675 family/sr. management rebate.

Therefore, the offer is $51,816 - $1,612 - $599 - $675 = $48,930. The MSRP is $55,190.

Again, they will also include the rental from the fleet until my wrangler comes in so I also benefit from having no car payment and no insurance payment for 2-3 months.

** I don't want to name the dealership as I feel like they are trying to make it right. If there are any more errors or if they add on a bunch more fees, I will publish their name and utilize all of the social media and public review options available to me.**

That is as fair as a deal as you will get anywhere!
I would take it but also ask if you can get a discount on accessories for your Jeep? No harm in trying!

I am glad you never mentioned a name because it really seems like they are trying to make this right! But it still may take 2-3 months to get your new Jeep in! Sad thing though, until then, you cannot call it your Jeep!

 

[J.R. Quimby]

Oh man, they will give you a free JL loaner until the new one is built, that alone is worth the price of this screw up. Also, if I was that Dealership owner, I would be telling the yahoo sales people at that dealership that if they snipe another vehicle sale from another salesperson that is NAMED, you WILL be F-ing fired, PERIOD. You will love this vehicle, its worth waiting again, it will border on, or cross it, an obsession...

 

[Turfman]

Hi Steamboat,
We are glad you reached out with this. This is certainly not what we hope to hear from our customers and understand your frustrations. We would like to make sure this is documented further for you and see if there is any opportunity to assist. Please send our team a private message with your VIN and selling dealer.
Julie
Jeep Social Care Specialist

Well seems like someone finally took notice.

Steamboat, I advise you to follow this up! I have heard that Jeep cares takes these matters serious and it would be in your best interest to have them look into it! Possible extra benefits!

Aside from that, I do not think there is anyway a salesman could accidentally sell your Jeep to another buyer without noticing all of the places your name was on the sheets! So someone intentionally made this sell! Right or wrong it was done knowing what was going on, maybe to a good friend or another customer they had with problems!

I would of been really ticked off after waiting 3 months for the Jeep of my dreams! You had a signed contract with a deposit on it. If you backed out you would of lost that deposit, so in theory if they default they need to lose something also, especially since they sold a special order Jeep that took 3 months to get. Think about this, apparently they could not find this customer another Jeep exactly like what he wanted anywhere else, so this person would of had to wait 2-3 more months to get one, he was not willing to wait and was willing to pay top dollar! This dealer sales your Jeep and makes a large profit then turns around and offers to order you a new one at slightly above their cost. They make a big profit from customer #1 and a small one from #2 and it only cost them a write off of a rental vehicle for a few months!

That’s really screwed up seeing you may now have 6 months waiting time invested! Do you realize that it’s completly possible that the 2019 models may be out when you get your new Jeep?

The more I think on it the more I think the deal is not so great! 6 months wait time! Man that sucks big time! If this happens to me I do not think I would be driving a Jeep if FCA did not make it right for me!

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