Numerous problems dealership absolutely no help

[Matthew/E36]

I certainly felt my concerns were disregarded. I understand it may be difficult to find a problem but to only rely on plugging a computer in, checking for recalls and making the customer feel questionable and to blame will not improve the condition of my vehicle. It's situations like this I wish my grandfather and father were alive to back me up. They were both mechanics who got dirty fixing cars the old fashioned way using their hands.

Yep, being disregarded can be the worst...like a doc with poor bedside manners, I lose a little trust. Some people don't realize an extra TWO minutes directly addressing the other person's state of mind can go a long way. The sad thing is you can "check that off the list" (if it's the aim) so quickly it's silly not to do it in a lot of cases!

Good luck with it, go scream in your garage or something if needed, haha!

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[Rubiwon]

If the problem doesn’t repeat in the shop and there are no codes stored they can’t do anything. This happened with my Chrysler van key not working. If you can video record the problem it helps the techs. I took in video of the key fob not working and they replaced both key fobs and the computer that reads when the fob is in the van. Remember that there are many new broken FCA cars at the dealer and they will not spend hours trying to reproduce a problem. I am still waiting for my JLR and hoping to get lucky with quality control.

 

[BlueVelociraptor]

The same issues have repeated since picking up my Jeep from the dealership. Here is the main problem with the engine light and Auto Off light when accelerating past 70 mph.

 

[LABLUE]

Take it back to the shop or a different shop. The SES light and ESS light go hand and hand, when the SES light came on it shut down the ESS.

Unfortunately the only way to get it resolved is to return to a dealer.

 

[kkuntz01]

I took in video of the key fob not working and they replaced both key fobs and the computer that reads when the fob is in the van.

I had to do that a few times with the dealer on my 2012 Rubicon. I had brought in multiple times for issues with the steering wheel EVIC control buttons not working intermittently. After the 4th time of being told no problem found I video recorded problem occurring several times on different occasions over the span of a few weeks. That was the ammunition needed to finally have them replace the steering wheels controls.

 

[BlueVelociraptor]

Now I have a few videos just from the past three days and looks like the engine light is going to stay on this time.

 

[Torero]

If the problem doesn’t repeat in the shop and there are no codes stored they can’t do anything. This happened with my Chrysler van key not working. If you can video record the problem it helps the techs. I took in video of the key fob not working and they replaced both key fobs and the computer that reads when the fob is in the van. Remember that there are many new broken FCA cars at the dealer and they will not spend hours trying to reproduce a problem. I am still waiting for my JLR and hoping to get lucky with quality control.

I know you are correct in your statements, but it it is infuriating to me when the customer credibility is questioned. How does a video or picture changes what they will/can do if the customer already described the issue accurately? If I say check engine light came on and then went off. They check and there is no codes stored, so they say nothing to do. I get picture of the light on, then now I have a case? What’s different now? That I proved I was saying the truth? Because the picture did’t store any codes. Who visits a dealer for the fun of it?
I agree that sometimes it is hard to describe the problem and recordings go a long way in that case, but when it is just a matter of proof, it’s unacceptable to me. I don’t see how the video in your case helped the techs figure out what was wrong.

 

[maguro]

You know it's pretty bad when you have to buy a dash cam to record the inside of your vehicle.

 

[old8tora]

Are these problems caused by too many electronic circuits ? Maybe the JL ought to be simplified by eliminating all that electronic junk , such as start-stop ?

 

[That One Guy]

Are these problems caused by too many electronic circuits ? Maybe the JL ought to be simplified by eliminating all that electronic junk , such as start-stop ?

Other manufacturers are doing things every bit, or more, complicated, without having FCA style reliability.

The blame rests with the manufacturer. They didn't wake up with their reputation--they had to get up and earn it.

 

[BlueVelociraptor]

Dropped my Jeep back off at the dealership. The Engine light stayed on, Warning to Service Stop/Start and a new one Engine Temperature Too Low. Another computer plug in and this time a code popped up advising Cylinder 6 Misfire. The button that looks like a half sun next to the headlight switch appears useless. I cannot not get it to do anything. The third dial controls interior lighting, dash and foot lights. UGH! I miss my Jeep.

 

[BlueVelociraptor]

I know you are correct in your statements, but it it is infuriating to me when the customer credibility is questioned. How does a video or picture changes what they will/can do if the customer already described the issue accurately? If I say check engine light came on and then went off. They check and there is no codes stored, so they say nothing to do. I get picture of the light on, then now I have a case? What’s different now? That I proved I was saying the truth? Because the picture did’t store any codes. Who visits a dealer for the fun of it?
I agree that sometimes it is hard to describe the problem and recordings go a long way in that case, but when it is just a matter of proof, it’s unacceptable to me. I don’t see how the video in your case helped the techs figure out what was wrong.

Exactly how it feels you have to prove what you say is true!

 

[old8tora]

Other manufacturers are doing things every bit, or more, complicated, without having FCA style reliability.

The blame rests with the manufacturer. They didn't wake up with their reputation--they had to get up and earn it.

The blame also rests with the dealer service departments , who cannot be expected to understand all that electronics junk . However , it was the manufacturer who added all that electronics junk and extra circuits and wires , all interconnected . As at least half of it , including start-stop , serve no purpose at all , what could possibly go wrong ? First time I heard of start-stop , I thought it was stupid .

 

[JeepCares]

The same issues have repeated since picking up my Jeep from the dealership. Here is the main problem with the engine light and Auto Off light when accelerating past 70 mph.

Hello BlueVelociraptor,

We're sorry to hear you're having such a hard time with your Wrangler. Our team can be contacted by direct message and would be glad to forward your inquiry to a Case Specialist if you'd like to continue working with the dealer.

Jasmine
Jeep Social Care Specialist

 

[COBill]

"can't replicate the issue" has been the FCA service dept battle call since I bought my first one in 2005.

Goes back further than that; I have a bunch of service receipts for my TJ from 1998 stating the same thing.

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