Need New Engine

[MtCamper]

Friends in my Jeep club took their 2020 JLR in for a CIL. Dealer was unable to clear the light and they told them the next step was to pull the heads which they did. Somehow the block ended up being cracked in either the pulling or reassembly process. Dealer is accepting full responsibility but tells them there are no 3.6 engines available. Lemon Law has sunset so it's not in play. Dealer has given them a new Ram to drive until repairs are completed but offers no other resolution. Any suggestions?

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[dpike]

seems like the dealer is trying to make it right by the loaner. from the war stories here most dealers would just make an excuse and say you're sol. i don't see what else they should be reasonably expected to do.

 

[TheBirdie72]

Yeah… at least the dealer owned up to this mistake and is willing to make it right / give a loaner in the meantime. ?‍

 

[chevymitchell]

Friends in my Jeep club took their 2020 JLR in for a CIL. Dealer was unable to clear the light and they told them the next step was to pull the heads which they did. Somehow the block ended up being cracked in either the pulling or reassembly process. Dealer is accepting full responsibility but tells them there are no 3.6 engines available. Lemon Law has sunset so it's not in play. Dealer has given them a new Ram to drive until repairs are completed but offers no other resolution. Any suggestions?

It sounds like the repair process is working as it should. Suggestion would be to let the process work. Most people don't get this far very easily. Your friends should feel fortunate.

 

[JLJeepGuy513]

Well it seems like the dealer is taking care of it and he has a loaner also. What else is there to do but sit tight and wait. It's not like the dealer is denying the issue. Its a supply issue that is out of their control. eventually he will get his jeep back with a brand new engine. Thats a plus in my book!

 

[Chris2183]

My local dealer would have rolled the Jeep out back, fought taking responsibility, and told you they don't do loaners.

Your friend's dealer sounds amazing in comparison.

 

[Bulletbill]

Yeah, I’m not seeing an issue here. There is a parts constraint at the moment so the wait isn’t unexpected. On top of that, people are too used to a get it now/get it fixed immediately world that never really existed in the automotive industry.

Honestly, they are getting a new engine and driving around in a shiny new Ram for free. It sounds win win.

 

[RubiSc0tt]

It sounds like the repair process is working as it should. Suggestion would be to let the process work. Most people don't get this far very easily. Your friends should feel fortunate.

Agree. This right here. I know not having your vehicle sucks, but the dealer accepted responsibility and gave them a loaner. That's very good.

 

[MtCamper]

Thanks for the replies. Yes, we have a good dealer here in Yuma. My concern is why are there no 3.6 engines in the supply chain? Does anyone know of any available? The other concern is should the mechanics who cracked the original block be trusted to build from a short block or should he insist on a long block? Is it likely the dealer will offer an extended powertrain warranty after the repairs are completed? So far I've just been sympathetic to the situation and they are inclined to just ride out the repair but I'm feeling that since the dealer broke the engine they have an obligation to go above and beyond in the solution. I'm thinking a long block and an extended warranty would be appropriate. Am I unreasonable in those expectations. Thanks

 

[Jay Gatsby]

Seems to me the dealer is doing everything they should to make it right.

 

[chevymitchell]

...Am I unreasonable in those expectations. Thanks

Yes.

 

[jludave]

I'm feeling that since the dealer broke the engine they have an obligation to go above and beyond in the solution.

They have no obligation to do anything more than repairing the engine.

I'm thinking a long block and an extended warranty would be appropriate.

Long block is not likely to happen. At minimum the engine work will be warrantied for 1 year. There should be some other type of engine/powertrain extended warranty provided.

Am I unreasonable in those expectations.

Yes, a bit.

 

[wibornz]

They could contact Americans Most Wanted 4x4 in Michigan. They have brand new 3.6 motors laying around. People drop off brand new Jeeps straight from the dealer for big HEMI swaps.

 

[jludave]

They could contact Americans Most Wanted 4x4 in Michigan.

While this is a very good idea, I don't think the dealership can do this. I'm fairly certain that the dealership has to repair the engine as a warranty repair. The repair/replacement must go through the normal warranty channels. The dealership will not front money to purchase a new engine from a third party.

 

[Vinman]

Thanks for the replies. Yes, we have a good dealer here in Yuma. My concern is why are there no 3.6 engines in the supply chain? Does anyone know of any available? The other concern is should the mechanics who cracked the original block be trusted to build from a short block or should he insist on a long block? Is it likely the dealer will offer an extended powertrain warranty after the repairs are completed? So far I've just been sympathetic to the situation and they are inclined to just ride out the repair but I'm feeling that since the dealer broke the engine they have an obligation to go above and beyond in the solution. I'm thinking a long block and an extended warranty would be appropriate. Am I unreasonable in those expectations. Thanks

Maybe ask for a foot massage while you’re at it?

The dealer accepted responsibility and is taking care of it.

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