Muddog
Well-Known Member
- Thread starter
- #1
2018 JL Sahara owner with 55k miles w/ V6 Penstar.
2018 egine design flaw of cam shaft caused metal shavings in my engine. Even though it has 5k mi under warranty Jeep won’t help cover any cost due to known issue with cam shaft and misfire issue that has an active class action lawsuit. Jeep has made changes to the engine design 7 times since that year due to this common malfunction and design flaw.
Since I’m over the 60 month (even though I’m under the 60k mi) Jeep won’t do right by the customer. Although they clearly see there’s something wrong because they had to make design changes to the engine a number of times to fix the problem since that model year they won’t take responsibility or for any cost. Where’s is the anccountability and why doesn’t Jeep stand by its product by doing right by its customer, “Jeep family”.
Called “jeep cares,” more like Jeep (doesn’t) Care. One Jeep Cares rep wouldn’t even forward me to a supervisor when politely asking. Refused to do so. Stating they were unavailable. Politely asked to leave a message with them or provide me with a way to contact them. She refused to forward the call, prove them with my info or provide me with a contact to reach them with my concern.
Has anyone else had something similar happen to them. I’m sure you’re out there. Any pointers or advice?
2018 egine design flaw of cam shaft caused metal shavings in my engine. Even though it has 5k mi under warranty Jeep won’t help cover any cost due to known issue with cam shaft and misfire issue that has an active class action lawsuit. Jeep has made changes to the engine design 7 times since that year due to this common malfunction and design flaw.
Since I’m over the 60 month (even though I’m under the 60k mi) Jeep won’t do right by the customer. Although they clearly see there’s something wrong because they had to make design changes to the engine a number of times to fix the problem since that model year they won’t take responsibility or for any cost. Where’s is the anccountability and why doesn’t Jeep stand by its product by doing right by its customer, “Jeep family”.
Called “jeep cares,” more like Jeep (doesn’t) Care. One Jeep Cares rep wouldn’t even forward me to a supervisor when politely asking. Refused to do so. Stating they were unavailable. Politely asked to leave a message with them or provide me with a way to contact them. She refused to forward the call, prove them with my info or provide me with a contact to reach them with my concern.
Has anyone else had something similar happen to them. I’m sure you’re out there. Any pointers or advice?
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