SS, like you, I don't like complainers. I don't raise them. Life's tough, and as many a coach on parenting has said to the parents in attendance, "show of hands, how many of you have children that complain?" (some hands rise)
...coach: well its your fault.
So I get that you feel this feature pretty small. I get hat happy lives involve put things into perspective--(am I getting you?)
But doesn't a part of you want companies making money hand over fist to be motivated to keep their promises--or maybe (and this is cooll) you see companies like people: i.e. "everyone screws up now and then."
or maybe you just want to OP to take his action, or not, and get off his soapbox.....