Guide: Wrangler Order, Build, Tracking and Delivery Process

[bblades]

I ordered my '21 Sport at dealership on Sept. 12, still haven't received VIN/VON as of Oct. 19. I contacted the dealership a couple times and they have said they haven't gotten that information from the factory yet. I realize the build process can take a long time, but is almost 6 week excessive for even the VIN to be available? (This is my first custom build)

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[JLURUBI]

I ordered my '21 Sport at dealership on Sept. 12, still haven't received VIN/VON as of Oct. 19. I contacted the dealership a couple times and they have said they haven't gotten that information from the factory yet. I realize the build process can take a long time, but is almost 6 week excessive for even the VIN to be available? (This is my first custom build)

Doesn’t seem right I would go see the dealer and get a print out of the order. I had a VIN within a week of the order and tentative ship date the following week. My salesman sends an update every Monday on the order

 

[bblades]

Thanks for the input. I just texted and emailed the salesman, see what happens...

 

[LTLWLLY]

I ordered my '21 Sport at dealership on Sept. 12, still haven't received VIN/VON as of Oct. 19. I contacted the dealership a couple times and they have said they haven't gotten that information from the factory yet. I realize the build process can take a long time, but is almost 6 week excessive for even the VIN to be available? (This is my first custom build)

That is not right at all. I ordered on 8/25, dealer had my VON and my VIN the very next day. Did you get a POC after you ordered?

 

[bblades]

That is not right at all. I ordered on 8/25, dealer had my VON and my VIN the very next day. Did you get a POC after you ordered?

No. The only thing they gave me was a receipt for my deposit. The more I've been reading about the process of ordering a new vehicle I realize I should have gotten more paperwork.

 

[LTLWLLY]

No. The only thing they gave me was a receipt for my deposit. The more I've been reading about the process of ordering a new vehicle I realize I should have gotten more paperwork.

I would call or email and tell them you need the following ASAP:

Purchase order confirmation (this should have your VON on it

VIN

Estimated ship date (which is usually the build date)

 

[JLURUBI]

No. The only thing they gave me was a receipt for my deposit. The more I've been reading about the process of ordering a new vehicle I realize I should have gotten more paperwork.

I left the dealer with a full build / order sheet with pricing. Signed and initialed every option. Finished the deal after normal hours on a holiday weekend.
I had the VON the following Tuesday when FCA opened again. My salesman sent the confirmation as soon as it was available. The updates I’m receiving are pulled from the FCA system (w02.dealer connect.Chrysler.com)
Hopefully your Jeep actually got ordered and is in the build process

 

[bblades]

I would call or email and tell them you need the following ASAP:

Purchase order confirmation (this should have your VON on it

VIN

Estimated ship date (which is usually the build date)

I finally got a response from my salesman, he said there is a VIN and the vehicle is in transit. So it looks like someone at the dealership just dropped the ball. He's going to get the info to me in the morning when his manager comes in. Hopefully it's taken care of... Thank you all for your input! Much appreciated!

 

[JLURUBI]

I finally got a response from my salesman, he said there is a VIN and the vehicle is in transit. So it looks like someone at the dealership just dropped the ball. He's going to get the info to me in the morning when his manager comes in. Hopefully it's taken care of... Thank you all for your input! Much appreciated!

Sounds much better! Good luck
You’re going to love the new JL

 

[bblades]

Sounds much better! Good luck
You’re going to love the new JL

Thanks! I'm looking forward to it!

 

[bigmaduros]

Just ordered my 2021 JLJL Altitude, had the VON in about 5 minutes..... Great resource here, thanks to all who contributed info...

 

[JeezAJeep]

So I pulled the trigger today on a 2021 Willy's...got the dealer 800 below invoice, although I did buy 15 cars from this specific one in NJ...sked if I can track my order. He said they have eliminated this due to the high amount of calls to Chrysler/Jeep...I guess they got annoyed...anyone hear of this?

 

[bblades]

There is a link to FCA customer support in another thread, I'll look it up and post it here, but I used it twice in the last 3 weeks and it worked perfectly. You chat with a rep, provide VIN and name/address info, they should give you status. Mine was already in transit when I first contacted them.

 

[bblades]

Here is that link:
https://fcacommunity.force.com/Jeep/s/knowledge

 

[zouch]

ordered a 4dr Diesel Willys Sunday; managed $2200 below invoice.

had a VON Monday, and a VIN Tuesday morning.

judging by the dealers i interacted with while shopping around, honesty, courtesy and competency vary wildly.
i am lucky to have dozens of dealers within a few hours drive, and shopped most of them. the best quote i got was a fraction of a percent lower and several hours from home, but i figured the difference wasn't worth the drive and i didn't want to break it in on a long rushed drive home.
the winner was less than an hours drive away, and quickly and painlessly gave me a price $1500 less than my local dealer, who wouldn't play any less than the 1% TreadLightly! guaranteed discount.