NAT-CP
Well-Known Member
- Thread starter
- #1
Good Morning,
I have owned my 18 Jeep Unlimited Sport S 2.0 Turbo and have recorded 105k miles on it. I have driven it in every clime and place. I needed my Jeep to reliable, so I prefer to use the Jeep dealerships. I also had an extended warranty on the Jeep as well.
The good:
It has preformed admirably. I have had 0 reliability issues in 5 years that are due to failure on the jeep. MPG average around 20 MPG. The highest I ever got it was 24 mpg, the worst was 16 when I drove the sea cow in head wind for 1000 miles straight. As long as you maintain your jeep, it will do anything and everything you need.
The horrible no good dealerships:
I am trading my Jeep in today because of the damage/ridiculousness/incompetence of dealerships. I need my jeep to run as I my work requires reliable attendance. It started about a year ago. I took my Jeep into the Century Jeep in Mt Airy MD for an oil change. Everything seemed good until I got home. The jeep was leaking oil. I checked the oil level immediately to see that it was overfilled by about a quart.
Took it in and they diagnosed the leak to the water/oil separator. It needed to be replaced and it took 2 weeks to get the part. The repair was done and they broke a sensor during the job. It was epoxied together and I was told that I can drive it. I was told to bring it back if the engine light come on. I told them that is was not acceptable and order the part they broke (which to their credit they did). Got the Jeep on the street and hit the gas, It sounded like a wind storm entered my cabin. Turned around and took it back immediately. The tech and service manager said that they don't have much experience with the 2.0 turbo engine and thought it was related to the sensor they broke.
Just to be clear they just admitted that they have never done any of the work they just completed. I was the first ever 2.0 they worked on. I was super PO'd. They could have started the conversation with that, and I would have found somebody else to do the work. They told me I had to wait up to 2 months to get this replacement part. (It took almost 3 months for the replacement part to come in. The epoxy did hold.) Meanwhile my jeep is basically a 4 cylinder without the turbo. It didn't sit right with me and I had no other options so I limped my jeep home. After troubleshooting for about 30 minutes. I found that it had nothing to do with the sensor. They had failed to connect the air intake from the turbo when they put my engine back! It was a pin to get behind the engine to reconnect and secure everything but I did. The Jeep was running like a champ again. I informed the service manager what happened and he said " Ohh.. uhhh, sorry about that." and just changed the subject.
This is when I decided this dealership was no longer an option for service or sales again. So I went to a second jeep dealership (Westminster MD) for 100k maintenance. Coolant, transfer case, oil, etc. About 1200 dollars worth of work. I told them why I chose their dealership (due to negligence of the 1st dealer). They completed the work and I took it home. Naturally, I was a bit suspicious of the work one and wanted to check the fluid levels and low and behold the coolant reservoir is low, almost empty. I had to take it back a second time to be topped off! Not even a week later my coolant tank explodes while on a busy highway during rush hour. There was coolant everywhere and the engine block was cooking it off. luckily I was able to get it home with no damage, the levels were just good enough to maintain normal operating conditions. Had to take it in again, and now the dealer wants $600 to replace a part that they directly touched during conducting service.
Every time I took my Jeep in, some how the service center has broke everything they touched. they tried to charge me in full every time I made them fix their mistakes. They have single handedly caused me to doubt the reliability of y vehicle. I would gladly drive this vehicle till the wheels fall off, but I fear the dealerships are loosening the lug nuts every time they touch it.
This is just my experience. Sorry the post was so long, but be careful out there!
I have owned my 18 Jeep Unlimited Sport S 2.0 Turbo and have recorded 105k miles on it. I have driven it in every clime and place. I needed my Jeep to reliable, so I prefer to use the Jeep dealerships. I also had an extended warranty on the Jeep as well.
The good:
It has preformed admirably. I have had 0 reliability issues in 5 years that are due to failure on the jeep. MPG average around 20 MPG. The highest I ever got it was 24 mpg, the worst was 16 when I drove the sea cow in head wind for 1000 miles straight. As long as you maintain your jeep, it will do anything and everything you need.
The horrible no good dealerships:
I am trading my Jeep in today because of the damage/ridiculousness/incompetence of dealerships. I need my jeep to run as I my work requires reliable attendance. It started about a year ago. I took my Jeep into the Century Jeep in Mt Airy MD for an oil change. Everything seemed good until I got home. The jeep was leaking oil. I checked the oil level immediately to see that it was overfilled by about a quart.
Took it in and they diagnosed the leak to the water/oil separator. It needed to be replaced and it took 2 weeks to get the part. The repair was done and they broke a sensor during the job. It was epoxied together and I was told that I can drive it. I was told to bring it back if the engine light come on. I told them that is was not acceptable and order the part they broke (which to their credit they did). Got the Jeep on the street and hit the gas, It sounded like a wind storm entered my cabin. Turned around and took it back immediately. The tech and service manager said that they don't have much experience with the 2.0 turbo engine and thought it was related to the sensor they broke.
Just to be clear they just admitted that they have never done any of the work they just completed. I was the first ever 2.0 they worked on. I was super PO'd. They could have started the conversation with that, and I would have found somebody else to do the work. They told me I had to wait up to 2 months to get this replacement part. (It took almost 3 months for the replacement part to come in. The epoxy did hold.) Meanwhile my jeep is basically a 4 cylinder without the turbo. It didn't sit right with me and I had no other options so I limped my jeep home. After troubleshooting for about 30 minutes. I found that it had nothing to do with the sensor. They had failed to connect the air intake from the turbo when they put my engine back! It was a pin to get behind the engine to reconnect and secure everything but I did. The Jeep was running like a champ again. I informed the service manager what happened and he said " Ohh.. uhhh, sorry about that." and just changed the subject.
This is when I decided this dealership was no longer an option for service or sales again. So I went to a second jeep dealership (Westminster MD) for 100k maintenance. Coolant, transfer case, oil, etc. About 1200 dollars worth of work. I told them why I chose their dealership (due to negligence of the 1st dealer). They completed the work and I took it home. Naturally, I was a bit suspicious of the work one and wanted to check the fluid levels and low and behold the coolant reservoir is low, almost empty. I had to take it back a second time to be topped off! Not even a week later my coolant tank explodes while on a busy highway during rush hour. There was coolant everywhere and the engine block was cooking it off. luckily I was able to get it home with no damage, the levels were just good enough to maintain normal operating conditions. Had to take it in again, and now the dealer wants $600 to replace a part that they directly touched during conducting service.
Every time I took my Jeep in, some how the service center has broke everything they touched. they tried to charge me in full every time I made them fix their mistakes. They have single handedly caused me to doubt the reliability of y vehicle. I would gladly drive this vehicle till the wheels fall off, but I fear the dealerships are loosening the lug nuts every time they touch it.
This is just my experience. Sorry the post was so long, but be careful out there!
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