Jeep dealerships are the worst. The last time I even tried to go to a a Jeep dealership for service, since I couldn't get a call back, I went through the Chrysler corporate office and even they got hung up on.
Um, you really should report this to Jeep. I’m pretty sure they don’t want their service managers making actual death threats in the parking lot. Consider involving your local sheriff’s department, as well.
I had an issue with a Porsche dealer that tried to re-trade me on something I was obviously and demonstrably right about. I spoke with the general manager and told her that if she persisted and tried to charge my credit card for something that should have been covered under service contract and that they told me at time of service would be, I would proceed to out them on every website and forum I could think of, then I listed all of the ones of which I was then a member. I also said I would report the dealer to the state licensing authority and the state regulator in charge of consumer lending. It had to do with a tire service contract they weren't honoring, which is considered an "add-on" if you finance. State lending regulators are very concerned about dealers getting buyers to finance add-ons, so that made them a bit nervous. But any consumer issue typically gets attention of regulators when reported these days. Those two threats were enough to get them to come around to my way of thinking. Good luck.
That's the thing though. It IS Jeep specific. I have owned Hondas, Toyotas, Chevys, etc including Jeep and I have NEVER had a service department experience as bad as the ones I have had at Jeep. I say that as someone who loves my Jeep. But we have to stop making excuses for them and doing the false equivalency argument of "everyone is doing it" or else Jeep will have no incentive to ever change or improve. Jeeps DO have lower reliability and build quality and they DO have a problem with their service departments. We need to start holding them accountable and demanding that they improve. Sorry, rant over.
Been There Done That.
I was chased out of Audi Dallas by 3 guys after being told I was an asshole for getting frustrated after they'd screwed something up 3 times. They said I should have faith at which point I asked if 4th time was the charm. One guy got in my face and 2 more chased me to my car. I was pissed at the time but laugh about it now. It's not just Jeep. The unhinged get around.
Sadly this is true. I once worked at a dealership where the owner conducted a surprise mouth-swab drug test on all employees (likely for insurance purposes). The next day, several salespeople, the assistant service manager, and a sales manager were gone.
I live in Germany and I can tell you that Jeep dealers are worse than Hitler and Stalin ..... combined.
