Awful service experience

[ag4ever]

Any thoughts on filing in small claims court?

https://www.mass.gov/small-claims

I would, just to be a thorn in their side and cause them the expense of defending the suit.

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[Maverick909]

I am not sure abiut
MA. But in California we can go after the dealer using the better business’s bureau. They are their to protect the customers from being treated like shit and ruining your stuff and nothing fixing it or paying to have it fixed. I feel bad for you about what happened and everything else you have gone through. I would 100% reach out to the bbb as they can get their license revoked as a dealer/service company until the person is fired and corrective action has happened.

i have a good friend who had at the time an Chevy avalanche that was supercharged. Had a reputable shop do a rebuild on the motor and the first start up a month later grenaded the motorand it wasnt Rebuildable. Dude. Called after blowing the motor and told my buddy that he owed him motor for the motor rebuild Etc. or he wouldn’t release the truck back to him after he tried to get it back to take to a different shop. He ended up having to get BBB involved and got his truck back without paying for anything from the rebuild the guy botched. And the bbb made the shop play fora dealership to put the new motor in and the second shop to add the supercharger and tuning back in to get it back to running. The shop also lost its business license for 1 year before they could reapply for it.

 

[acheron800]

I am not sure abiut
MA. But in California we can go after the dealer using the better business’s bureau. They are their to protect the customers from being treated like shit and ruining your stuff and nothing fixing it or paying to have it fixed. I feel bad for you about what happened and everything else you have gone through. I would 100% reach out to the bbb as they can get their license revoked as a dealer/service company until the person is fired and corrective action has happened.

i have a good friend who had at the time an Chevy avalanche that was supercharged. Had a reputable shop do a rebuild on the motor and the first start up a month later grenaded the motorand it wasnt Rebuildable. Dude. Called after blowing the motor and told my buddy that he owed him motor for the motor rebuild Etc. or he wouldn’t release the truck back to him after he tried to get it back to take to a different shop. He ended up having to get BBB involved and got his truck back without paying for anything from the rebuild the guy botched. And the bbb made the shop play fora dealership to put the new motor in and the second shop to add the supercharger and tuning back in to get it back to running. The shop also lost its business license for 1 year before they could reapply for it.

Sorry, but BBB is a joke. People have threatened me with BBB multiple times and I can give two shits.

BBB has no authority over anything and can't revoke any licenses. They aren't a government entity.

In CA you want to go to the BAR (Bureau of Automotive Repair). That is who does the ass reaming around here.

 

[jg1986]

This is Jeeps warranty.

This made my day and made me forget my jeep problems for a sec, thanks man. This helped.

 

[jg1986]

Any thoughts on filing in small claims court?

https://www.mass.gov/small-claims

I would, just to be a thorn in their side and cause them the expense of defending the suit.

Forget about SMALL CLAIMS, there are several class action lawsuits agains MOPAR for their incompetence. Idiots.

 

[Greenjeepthing]

Retired Service Manager here. The customer is always right. Take care of the customer. Problems happen in the shop, own up and fix it.

 

[mwilk012]

Retired Service Manager here. The customer is always right. Take care of the customer. Problems happen in the shop, own up and fix it.

the customer is very rarely right.

 

[Greenjeepthing]

the customer is very rarely right.

Yes but they are always the customer. You can win an argument but lose a customer or fix the situation and win a loyal customer for life. 45 years experience. The first 5 was trying to win an argument and running customers off by proving the customer wrong. The last 40 years by taking care of the customer and gaining their loyalty, trust and their business.

 

[mwilk012]

Yes but they are always the customer. You can win an argument but lose a customer or fix the situation and win a loyal customer for life. 45 years experience. The first 5 was trying to win an argument and running customers off by proving the customer wrong. The last 40 years by taking care of the customer and gaining their loyalty, trust and their business.

I can do both just fine, some customers just need to be run off.

 

[OminousSkitter]

I can do both just fine, some customers just need to be run off.

Agreed. You pick your fights. Not every one needs to be an argument, and you don’t need to try to keep every customer. I’ve experienced many problem customers—ones that always have issues, always take up more support time than any other, always try to ignore the last invoice and justify not paying it, etc. Often in these cases, it’s more profitable to lose the customer than to try to please them.

 

[mwilk012]

…always try to ignore the last invoice and justify not paying it, etc.

I see this is a common phenomenon. Sometimes it’s a blessing, they just quit calling and asking for special favors eventually.

 

[AZ Hella]

You know what to do when you get that email survey.

 

[Dyolfknip74]

Retired Service Manager here. The customer is always right. Take care of the customer. Problems happen in the shop, own up and fix it.

The irony of this thread being revived from the dead by a retired service manager is not lost. Lmao.

 

[wibornz]

So I brought my Willys in for its first oil change and tire rotation at my local dealer. Not where I purchased from. I’ve purchased quite a few vehicles in the past from them and have always had good experiences with their service shop.
I’m told under the jeep wave I need to pay 20$ to rotate in my spare. Ok fine. Need it done. 3700 miles and wheels and tires put on about 3k ago and the spare was mounted about a month ago. I needed a relocation and reinforcement to hang my 35.

So service guy comes out after hour and forty five minutes. I had a feeling something was wrong, just by the wait time.
Service guy says we couldn’t mount your spare, wtf. Is brand new. Tells me it’s stripped out and whoever mounted them before messed it up. Ummm. I mounted it on the back. There’s never been a center cap installed because of the camera. (Got them mounted and balanced and shipped to my house) He then refuses to give me my keys until I sign the R/O. I go out and look at my wheel and the two threaded cap mounts are reamed out. Like someone with a screw gun just was jamming them in there. So stripped out and unable to retap because is so bad.

Service guy keeps saying it was like that. My man, there’s chewed up threads on my wheel from your guy. He sees it and continues to tell me is like that. I show him photos of it before was mounted and after. Clearly is fine in the photos. Dude ignores me and tells me I need to talk to the service manager, who is magically not there.

I get in and leave, so angry. I also have no oil sticker on windshield and they only rotated front to back. And didn’t give me my lug key.

I show up the next day after work to talk to the service manager. Soon as I walk in dude has an attitude. I was upset, but calm at the time. Figured it’s an easy fix.

We’re walking out and I’m telling him there’s no way it was like that. Is brand new. I show him the pics, of when I received it and right after I mounted it. You can see that it’s fine and has no damage.

This guy then puffs up and basically try’s to flex on me and starts berating me that they’re aren’t gonna fix shit, and it was like that. How tf. Yelling at me that I did it. Guy is screaming in my face that I didn’t buy my jeep from them so they’re not fixing a fucking thing. And it’s my fucking problem. Then starts yelling that I don’t buy anything from them and never have.
I’m dumbfounded and livid at this time. (I purchased a bunch over the years there) but that’s here nor there.

I tell him you’re a lying pos. Look at the photos. I don’t care, fuck you he says. I tell him you’re paying for this. No tf I’m not. I’ll fuck you up he goes. Tell him I’m right here man. Then he continues to scream at me in the parking lot while I’m getting into my jeep. I’ll fuck you up and where do you live, I’ll come there and I’ll kill you. This is as I’m trying to leave.

Dude lost his mind. What benefit do I have to gripe over a 250$ wheel for no reason. It would cost me more time and money than that is even worth. I’ve been driving a lot. My mother passed in an awful house fire and been driving back and forth to NY to handle things. I don’t need to spend more time at the dealer for dumb things.

I have no idea what to do. I’ve called jeep and the owner of the dealership and have gotten nowhere. Owner will not answer or call back. Jeep said they’d call back and haven’t heard anything. I also contacted the police. This guy was a straight maniac.

I went there because I’ve always had good service on my Jeeps in the past.

I’m still just dumbfounded about the whole thing. Not to mention, I have to have it reserviced because I don’t trust they actually did anything but try to cover up the damage

Hit them ere it hurts. Write them poor Google reviews. Fill out a dealer satisfaction survey. Contact Jeep Cares. I would have straight out told them fix it or I will be unrelenting. Post on their Facebook page and all the Jeep Facebook pages you frequent. Make a reel in their parking lot and their service area and post to Instagram and Youtube. tag them everywhere. and forward the links to to the dealership manager. That type of behavior does not have to be tolerated in today's day.

I have had some companies in the past try some stupid shit on me, and made them say uncle. They will cave.

 

[m416]

I feel the pain. I took my Sahara back to the service department at the dealer where I purchased the Jeep, for the first oil change. First appt. of the day. January. Service done in less than an hour. Leave. On the way home the sun is up when I stop to get fuel. I see a large patch of oil on the drivers side front fender. I wipe it off. Underneath it are multiple scratches in the clear coat, some deep. About the size and shape of some tools.

I call the dealer to complain. Not us, they say. You did that, they say. FO, they say. Nope.

I went home, got out my kit and buffed out the scratches. They keep calling and I blocked them.

The dealer closest too me was supposed to order some parts. 3 months go by with no parts and I called them. Oh, our parts guy is no longer with us. You will need to place your order again. Nope.

Service guy at dealer on north-side of Columbus actually called me a liar when I complained about wired connection to carplay. Nope.

I have since found a low key dealer with apparently "normal" folks working there. Time will tell.

Harley Davidson dealers used to be that way. Sort of a "take it or leave it" attitude. HD ran off many customers that way. They refused to replace the spindle bearing on my 2000 Electra-Glide, even though it was a "known issue" that they later got sued for. I fixed it, sold it, and never bought another thing from them. Now, look at HD..,.all in the crapper and such; sales tanking.

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