2018 JLUR quarter panel paint cracking

[pbanda]

Just noticed it happening on mine. Only had it 6 months.

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[DOCXKT]

I have a appointment with a dealership that has a body shop on site for next month. Hopefully they fix it for good. I met up with the paint shop manager and she told me most likely the paint shop I was dealing with didn’t sand down all the way down to the metal and kept just painting over it. I’ve had the most terrible time dealing with this situation.

Just noticed it happening on mine. Only had it 6 months.

 

[chiefersutherland]

I have a appointment with a dealership that has a body shop on site for next month. Hopefully they fix it for good. I met up with the paint shop manager and she told me most likely the paint shop I was dealing with didn’t sand down all the way down to the metal and kept just painting over it. I’ve had the most terrible time dealing with this situation.

It’s a problem with the sealant in the joint. If they aren’t taking a die grinder and removing all of the old crap and replacing it, then it’ll just keep happening.

 

[Bikemobile]

I guess i’ll just weld it up in 10 years when I restore it.

 

[DOCXKT]

So after months of waiting to get my car finally fixed at a body shop, I was denied service. The body shop at star Chrysler ordered my rear quarter panel due to it being painted multiple times and advised me it will be fixed once and for all. The day of the appointment I went in they told me there’s no record of me being coming in for anything. At this point I was furious because I came to star Chrysler two times already for digital printing and there’s no record of that either... the service advisor was also apparently fired.. the day before I went in to get serviced, Jeep cares called and told me everything was ready to go. Apparently if a dealership painted the car no other service centers will work on your car. I went to three different dealers and they all told me to go back to where it was initially painted...

 

[pbanda]

I finally took mine in last week (first oil change/tire rotation) and I am still waiting for approval.

 

[DOCXKT]

I finally took mine in last week (first oil change/tire rotation) and I am still waiting for approval.

does This dealership have a body shop on site? If they don’t I prefer you to find one that does, otherwise they sending your car to a third party body shop.

 

[pbanda]

i don’t think the do. Can I find my own and have FCA reimburse me?

 

[DOCXKT]

i don’t think the do. Can I find my own and have FCA reimburse me?

I tried doing that because bayside Jeep recommended me finding my own body shop however Jeep denied it. You should call some dealers and see if they have their own body shops on site, once the job is done you can only deal with them.

 

[calemasters]

i don’t think the do. Can I find my own and have FCA reimburse me?

FCA works through their dealers, so it is between you and the dealer. The dealer can only reimburse for an approved warranty repair based on the labor time guide. If a dealer does not have a body shop, the dealer will sublet the body repair out to a shop that has been properly trained and approved [hopefully]. The sublet body shop must perform the repair as per warranty guidelines and at warranty rates, if they want the job.

The repair procedure (labor time) under warranty can be dramatically different from a professional body shop that does a professional non-warranty repair. Sometimes I cringe at the work done under warranty so that the shop is able to meet the "allowed" warranty labor time.

 

[Uhdinator]

Hmmmmm....Flexible seam sealant between body seam., Paint cracking along seam........
My guess is either the frame is flexing causing slight body flex or tail gate weight/or slamming causing qtr panel slight flex.

 

[pbanda]

After not hearing from dealer via email, I finally called and left a VM. Called me back last night and I was informed FCA denied my claim. Really???
I reached out to Jeep Cares, but what other steps do I need to take?

 

[DOCXKT]

After not hearing from dealer via email, I finally called and left a VM. Called me back last night and I was informed FCA denied my claim. Really???
I reached out to Jeep Cares, but what other steps do I need to take?

After months of working with the multiple dealers, at this point I have no hope for this repair. I’ve had 6 repairs done and yet no results.

 

[HeavyUser]

After months of working with the multiple dealers, at this point I have no hope for this repair. I’ve had 6 repairs done and yet no results.

I'm trying to look at the positive side myself, at at least its aluminum and it will not rust. I also plan on getting some rear corner armor that will patch right over these panels hiding any cracking that is bound to happen in the future.

https://nextventuremotorsports.com/products/jlu-rear-corner-armor?variant=35384258625701

 

[pbanda]

Does anyone have any suggestions on what should be the next course of action? This crack definitely reduces the value of my brand new car. Lemon Law? Small claims court?... if there are multiple jeeps with same defect... class action?

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