EZMFE
Well-Known Member
- Thread starter
- #16
I may have started this small fire but don't really plan on stirring it up an more than it already is. It looks like the vendor is aware of our disappointment in lead time and packaging. He has made changes to resolve the packaging issue for the next buyer. I'm not sure about the shipping time issue but maybe a realist (honest) timeline is all that is needed. People will wait for an item even if it does take an extended amount of time. As long as they are not left in the dark about it.
For me it was only a forty dollar item but the wait time with no email and item folded in the box was enough for me say something. If this item was a custom job or an actual PD product, I would of considered just returning it. Since it was only cut by PD, I will see if I can straighten it out and run with it. From what I can see they have far more satisfied customers than not so they are doing something right but do need to improve in other areas.
As far as @River City Offroad... I received exceptional customer service from you (Marcus) and when there was a potential delay, I received an immediate email and the issue was taken care of. I would/will buy from you again just based on that experience alone. Well, that and the awesome sale prices that you have. Drop ship and mfg are a couple different beasts but both have some basics that should be followed and communication is towards the top of that list.
For me it was only a forty dollar item but the wait time with no email and item folded in the box was enough for me say something. If this item was a custom job or an actual PD product, I would of considered just returning it. Since it was only cut by PD, I will see if I can straighten it out and run with it. From what I can see they have far more satisfied customers than not so they are doing something right but do need to improve in other areas.
As far as @River City Offroad... I received exceptional customer service from you (Marcus) and when there was a potential delay, I received an immediate email and the issue was taken care of. I would/will buy from you again just based on that experience alone. Well, that and the awesome sale prices that you have. Drop ship and mfg are a couple different beasts but both have some basics that should be followed and communication is towards the top of that list.
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