Is it worth it?

[TheEscapist]

As I’ve posted previously, I collected my ‘21 Jeep from a little garage in the U.K. called Pewsham Motors. This family business didn't do what was agreed, namely a full service and inspection.

The Jeep is lovely - nacho Rubicon - and I’ll keep it as I really love it but I’m angered at the lack of customer service from the garage.

When I pushed them on what they hadn’t done what they were supposed to, as the Jeep has a start stop fault and no papers to show the service even, they emailed clearly fake papers with tippex over the registration and date etc. It‘s clearly a piece of paper from another vehicle, edited.

I complained to Jeep UK who don’t want to a thing, saying it’s none of their business having a dealership that behaves like that.

So I’m inclined to move on or is it worth pushing Jeep? At the very least, I’d like to have the work paid for at my local dealership.

Thanks for advice.

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[swozey]

@JeepCares may get you some help

 

[Shibadog]

If you like the Jeep I’d (1) pester the heck out of the dealership AND Jeep/Jeep Cares and (2) find another dealership for future service

 

[TheEscapist]

Does JeepCares cover U.K. vehicles?

 

[Heimkehr]

Paul,

As typed, your post suggests that this is a customer service issue betwixt you and a private business. Unless Jeep UK requires their authorized dealers to perform the full service and inspection when used vehicles are sold (and we presume you're not the first owner of your 2021 Rubicon), this is an issue that you may have to resolve through your own efforts.

Jeep UK, and possibly the UK Consumer's Association*, may be interested in seeing the documents that you believe were illegitimately edited by Pewsham Motors. If they agree with you, that may provide you with a bit of leverage here. This is doubly true if said documents are legal in the sense of your ownership and/or registration filing requirements.

Best of luck.

*What we refer to as the Better Business Bureau in the U.S.

 

[TheEscapist]

Paul,

As typed, your post suggests that this is a customer service issue betwixt you and a private business. Unless Jeep UK requires their authorized dealers to perform the full service and inspection when used vehicles are sold (and we presume you're not the first owner of your 2021 Rubicon), this is an issue that you may have to resolve through your own efforts.

Jeep UK, and possibly the UK Consumer's Association*, may be interested in seeing the documents that you believe were illegitimately edited by Pewsham Motors. If they agree with you, that may provide you with a bit of leverage here. This is doubly true if said documents are legal in the sense of your ownership and/or registration filing requirements.

Best of luck.

*What we refer to as the Better Business Bureau in the U.S.

The vehicle was a demo at the dealership so I am the first owner after them.

The dealership agreed t9 do the service and inspection as part of the sale as the service was due on the vehicle.

The documents are clearly fake as the sections with the reg and date etc have been written over And the car was not checked hence has the fault.

i agree it’s between me and them but I’m disappointed Jeep is happy for their dealerships to behave like this, which clearly 8m pacts their brand.

maybe I’ve been spoilt with other brands, but I’m used to the manufacturer caring. As a recent example, I had an issue over side steps with a JLR garage and the manufacturer supported me and forced the dealer to remove and refund As they were not fit for purpose.

i consider falsifying documents to cover up lack of service a more serious matter.

 

[Old Dogger]

Does JeepCares cover U.K. vehicles?

I believe that the JeepCares that we deal with, is only for U.S.A. Sales. But they maybe able yo reference somebody qualified in your area. @JeepCares

 

[zrickety]

As I’ve posted previously, I collected my ‘21 Jeep from a little garage in the U.K. called Pewsham Motors. This family business didn't do what was agreed, namely a full service and inspection.

The Jeep is lovely - nacho Rubicon - and I’ll keep it as I really love it but I’m angered at the lack of customer service from the garage.

When I pushed them on what they hadn’t done what they were supposed to, as the Jeep has a start stop fault and no papers to show the service even, they emailed clearly fake papers with tippex over the registration and date etc. It‘s clearly a piece of paper from another vehicle, edited.

I complained to Jeep UK who don’t want to a thing, saying it’s none of their business having a dealership that behaves like that.

So I’m inclined to move on or is it worth pushing Jeep? At the very least, I’d like to have the work paid for at my local dealership.

Thanks for advice.

I wouldn't bother. It's practically brand new, you can do your own inspection and you probably know more about it than the dealer at this point. Take it to a known reputable garage when you need service, or a different dealer if it's a warranty issue.

 

[GinaC]

The vehicle was a demo at the dealership so I am the first owner after them.

The dealership agreed t9 do the service and inspection as part of the sale as the service was due on the vehicle.

The documents are clearly fake as the sections with the reg and date etc have been written over And the car was not checked hence has the fault.

i agree it’s between me and them but I’m disappointed Jeep is happy for their dealerships to behave like this, which clearly 8m pacts their brand.

maybe I’ve been spoilt with other brands, but I’m used to the manufacturer caring. As a recent example, I had an issue over side steps with a JLR garage and the manufacturer supported me and forced the dealer to remove and refund As they were not fit for purpose.

i consider falsifying documents to cover up lack of service a more serious matter.

Falsifying documents does sound very suspect to me. Could it be to hide an illegal import? You guys have different legal environmental specifications, right? If that's the case, it would probably be less worrying than if they are covering up a defect.

I agree with what others have posted. If you really like the vehicle, get it checked out by one or more other mechanics.

 

[The Last Cowboy]

I would hope, that after nearly 4 years that the issue has been solved. OP hasn't been back since 2 days after starting this thread.

 

[azjl#3]

Falsifying documents does sound very suspect to me. Could it be to hide an illegal import? You guys have different legal environmental specifications, right? If that's the case, it would probably be less worrying than if they are covering up a defect.

I agree with what others have posted. If you really like the vehicle, get it checked out by one or more other mechanics.

necro posting at its best, i gotta ask, did you specifically search for UK complaints over 2 years old?

 

[GinaC]

necro posting at its best, i gotta ask, did you specifically search for UK complaints over 2 years old?

ACK! I don't look at dates, but from now on I will make it a point to. It was on the "What's New" list, so it isn't completely my fault!

 

[Terrymo]

ACK! I don't look at dates, but from now on I will make it a point to. It was on the "What's New" list, so it isn't completely my fault!

Blame it on the Mojito

 

[DaltonGang]

Falsifying documents does sound very suspect to me. Could it be to hide an illegal import? You guys have different legal environmental specifications, right? If that's the case, it would probably be less worrying than if they are covering up a defect.

I agree with what others have posted. If you really like the vehicle, get it checked out by one or more other mechanics.

Dang Gina, you're digging up a 4 yr old post?? You bored? If you look at the Original Poster, he hasn't checked in here since a month or so after this thread was created. Blame it on the wine?

 

[GinaC]

Sorry to disappoint, but I don't drink! But I am a natural blonde!

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