Yep, same here, even though I didn't need to be sold, as I had specifically asked for the warranty. I know the extended warranty will cover it, but I was just outside the regular warranty so I'm hoping to avoid the $200 deductible, especially on a common and well known flaw.
I'm having the same trouble. I was at 38k miles and less than 3 years when I noticed it. Dealer tried and FCA regional rep denied the warranty claim. Dealer is trying to push it through again. This is a well known problem and they should be standing behind it and fixing it. We'll see what happens, but I agree. Disappointing.
I hope that's the case but usually it's a new part number if they update it. Got mine redone and it was the same part number.
I've not heard of anyone who got a replacement having it happen again, so I think it was widespread and known enough that the OEM supplier has made necessary changes. Time will tell, though. I'm waiting patiently for my replacement.
Go to @JeepCares. They helped me a ton with this. Clearly there is a major defect on some of these. It seems widespread on 18 and 19 JLs but not on some other, older model year FCA vehicles with 8.4 screens.
My 2018 Rubicon started to delaminate and the dealer ordered me a new unit and within a week I was on the road with a new unit. Don't take NO for an answer.
Thanks for the shout-out @DanW ! We're sorry to hear that you and @Nola Jeep have been experiencing concerns with your touchscreens. If you'd like us to look into your situation to see where we can be of assistance, please do not hesitate to send us a private message with details and your VIN.
Mine is good to go. @JeepCares and my dealership worked together and the replacement is installed and perfect.
We're ecstatic to hear that everything got sorted out and is working again! We hope you keep our team in mind if you run into any concerns in the future. You know where to find us!
