Uconnect 8.4 and android auto

onpatrol99

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First Name
Tim
Joined
Sep 18, 2019
Messages
21
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Location
La Vernia Texas
Vehicle(s)
2018 Jeep JL Rubicon
UCONNECT / BACK-UP Camera / 3 years of LIP SERVICE. , FCA / Jeep continues to sell the system at a premium price in the Wrangler but is failing to Fix the UCONNECT Problems. Take a look at the Five Video's I am posting. I have these UCONNECT failures almost every day.






https://youtu.be/I0eb6s7soDY

Good Evening, I own a 2018 JL Rubicon Unlimited and I have had multiple issues with the Back up Camera and the U-Connect system, I have been to the dealer multiple times for these problems without a resolution. I have contact "Jeep Wave" and FCA / Chrysler who has a team who only works on the UCONNECT system issues. Since the day I left the dealer lot with my Rubicon I have had problems with this system which cannot be corrected. Jeep / FCA is well aware of the problems associated with the UCONNECT System and still do not provide a resolution. I have been told "Next Quarter, we will have a fix for the system, just be patient." Three years later.... No FIX, The above videos are a regular occurrence. I have an open case, and these video's have been submitted. yet no resolution to these issues. Jeep / FCA keeps selling this UCONNECT on the Wranglers without disclosure.
Ironically I paid for the UPGRADED larger screen system. Watch the videos and you will see. I will also add my emailed concerns to this response.




=================================
EMAIL TO FCA

Date: Mon, Dec 7, 2020 at 8:09 AM
Subject: Re: Drive Uconnect [ ref:_00Dj01qsDF._5003Z1A2TdP:ref ]
To: Sarah <[email protected]>




Thank you for your assistance in this matter. Your case number is 77854307


I have attached FIVE (5) video links to this email.


There are multiple issues with the Uconnect.


1. GPS randomly shows me driving in the ocean or another state.
2. Screen freezes and does not allow you to change the radio station, XM, etc.
3. Screen freezes and reboots the entire system. Sometimes this happens multiple times, before you can actually use Uconnect.
4. Backup camera has black screen with words randomly.
5. Backup camera has black screen without words randomly.


I’ve been through multiple service advisors and service managers. Usually never the same person more than twice and most service advisors had little to no knowledge about the Uconnect or how to document the problems. I have been told to wait for the OVER THE AIR updates, but when is the last time UCONNECT did an over the air update on my Uconnect? Also I have been told to go on the web and download any updates only to go through the process of the download, follow the instructions, and the Uconnect tells me I already have the most up to date version. The latest information from John at the service department was last Friday, 12-04-20 who asked "Didn't we replace the radio?" I advised "NO", but John the service advisor did not read the service history and just recently returned to the rotation of service advisors who have helped me. The Service Manager came up to me last week and showed me a TSB from FCA which says, wait until 2021 for a new version of Uconnect.




NEXT EMAIL -
Mar 29, 2021, 3:38 PM




Good afternoon,


As of yesterday it looks like the Uconnect system has an entirely new problem.


Along with rebooting, screen locking, map shows me in the ocean, RADIO XM ETC on all formats have sound cutting out ever 2-3 seconds, the system calling arbitrary people using my phone service, loss of preset and saved favorite Contact's and many more issues.


Apple Car Play no longer works. Uconnect displays an error message on the Uconnect screen “device is not supported.” I have attached a picture of this message.


When can we expect some type of resolution to these problems with the Uconnect system?


Just about the entire system in my vehicle does not work. I paid a lot of money for the system and I expect a product that will work.


If you are not going to fix the problem in a timely manner then let’s start talking about replacement with a product that will work.


I have owned jeep for over two years now and I have not been able to use the product that I purchased.


I’m asking again that you get your supervisor involved or maybe even his supervisor involved.


I am tired of the empty promises of we are fixing it just wait until first quarter of 2021 is over.


First quarter is over in two days. Where is the resolution and the working product that I purchased?


Again maybe it is time to get the supervisors involved.


Tim
===============================


RESPONCE FROM FCA CASE MANAGER


Sarah Responded (FCA / CHRYSLER)
Case Manager.
[email protected]
[email protected]
Thu, Apr 1, 3:55 PM




Hi, Tim,


The first step of the three step update launched in Q1 of 2021. There is no timeline for one step two or step 3 will be released.


If you are experiencing vehicle concerns, please contact your dealership to have a diagnosis completed.


--


Sarah


Uconnect Case Management


1-800-826-6632 EXT. 3025449




================================


FINAL RESPONCE FROM FCA CASE MANAGER.
[email protected]
Apr 16, 2021, 5:45 PM




Hi, Tim,


Our processes have changed when it comes to updates for customers who are waiting for software updates.




We have created a queue for customer who waiting for step 2 and step 3. You will be notified via email when each step is released.


Thank you for your patience and cooperation as we work to resolve your concerns.


--


Sarah


Uconnect Case Management


1-800-826-6632 EXT. 302544


Apr 16, 2021, 5:45 PM
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Sua Sponte

Member
First Name
Billy
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May 19, 2021
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'Merica
Vehicle(s)
2021 JLUR Diesel
Same issues. Android Auto randomy decided to stop working on a phone I've used daily for 3 months. This one actually pisses me off. I got a fucking ticket for holding my phone (using it as a GPS) because Android Auto in my 60,000 vehicle doesn't work. This may be my last "modern" era Jeep. It's one thing to have problems, it's another to have them for so long that people's warrantys begin to expire and they are all just shit out luck.
 
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AnebuR

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Joined
Jul 18, 2018
Messages
303
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Location
CT
Vehicle(s)
2018 JL Rubicon + 2014 JK Sport S
Same issues. Android Auto randomy decided to stop working on a phone I've used daily for 3 months. This one actually pisses me off. I got a fucking ticket for holding my phone (using it as a GPS) because Android Auto in my 60,000 vehicle doesn't work. This may be my last "modern" era Jeep. It's one thing to have problems, it's another to have them for so long that people's warrantys begin to expire you they are all just shit out luck.
If it's any consolation, it looks like the radio will likely get updated in an upcoming model year. Might be time to trade your Jeep for a new one then. Unfortunately, looks like any other vehicle that can compete with a Jeep off-road is also having quality control issues.

Having said that, if I had to go deep into the wilderness where I couldn't get a signal without a sat phone and had to worry about getting stranded, no way in hell I'd take my JLR. I'd rather go with my JK, which is bulletproof when it comes to reliability and easy to fix if something goes wrong.

My JLR left me stranded on a city street last year cause the radio kept draining the battery overnight. Instead of offering the Alpine 8.4 option, Jeep should just offer a dealer installed aftermarket unit as an option.
 

Mrsinister

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Chad
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Wa
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Audi A4
No severe issues but two deal breaking ones for future jeep purchases

1. two years in and android auto hasnt worked over a year in a half after an an update. Multiple phones, cables, and usb ports. It simply doesn't activate. Just spams the screen with "device not supported" prompts every few seconds.

2. Ever since I let Sirius XM lapse, I get full screen prompts to call a rep to get it activated. Only way to get it off the screen is to call through the car and tell them I'm not interested. A month or so later, it comes back. I'm done.
 

TratzPatratz

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Toronto, Canada
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2021 Sarge Green JLUR
Great. I'm looking forward to that. I activated the 1 year free SiriusXM trial and in August leading into September the app continuously tells me "Connectivity issue" even though on the web it works.

The assist and 911 buttons on the headliner call the wrong # and I always get a busy signal.

The dealer troubleshot it and they're ordering a new radio. But I have to wait for a core to go in....
 
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