Throwing 'Quality Control' out the window

[SJSTL]

i wish that was the case and i was incorrect and hopefully i am.
however jeep dealership just took my dash apart and found some connections unhooked. i can assure you i never took my dash apart and my jeep is 9 months old so age did not affect them "falling out"
the warranty coverage was denied and i had to pay them so they could charge the battery, tow it, check the alternator. they plugged them back in and the problem went away.
i have 1 last option, i was told to call this jeep waive customer care center and tell them what happened, and give them the name of the dealerships i bought my jeep from and the jeep repair dealerships.
they said they will vouch it was not customer related and it was not dealer related it was factory not plugging in most likely.

That email says it would be covered if it was a manufacturer defect or a Chrysler dealer defect, not that factory or dealer workmanships isn’t covered. They’re saying it’s either a non-Chrysler dealer issue or the result of something you did.

Sponsored

 

[fuelfox4949]

That email says it would be covered if it was a manufacturer defect or a Chrysler dealer defect, not that factory or dealer workmanships isn’t covered. They’re saying it’s either a non-Chrysler dealer issue or the result of something you did.

i don't really want to hijack this guys thread.
but real quick,
they found after tearing my dash out that connectors were unplugged likely from the factory, it kept the system energized and drained the battery, they will not cover that under warranty because it is not a failed part.
both dealerships i talked with told me to call the customer care line and state the problem and to give there names as reference that it came from the factory like that and it was not the added winch or light.
when i picked up my jeep i had to return to the jeep dealership because it was missing trim, bolts were not tightened down, airbox lid was cracked.
so i can see the factory not plugging everything in because as the original poster stated "quality control is lacking"
hence why i chipped in of my experience and what i am dealing with.
i was told my "statement was incorrect" so i informed him of what i was told and the message i was forwarded.
if you still want to talk about this situation please PM and tell me what i am doing wrong so i can talk to the dealership about this and get my 500 bucks back.

 

[Carolina Jeeper]

You said I was incorrect, now your saying dealer is incorrect.
My goodness which 1 is it!

Anywho this dealership manager i am talking to has been very nice and trying to help that's why I'm supposed to call that number tomorrow and tell them what's happening and give the names of the service manager in hopes they can refund it cause warranty won't because there was no broken part, just unhook connectors.

You are. That broad statement you made does not fit the reality of what our warranty coverage really covers.

 

[HBDiesel]

Sadly some people haven’t experienced a quality built vehicle. Never having to worry about problems. We are taking the Jeep 6 hours to the beach end of July. Can’t say I’m not a little worried about it being trouble free. We usually take the 2018 4Runner on long trips.

 

[fuelfox4949]

You are. That broad statement you made does not fit the reality of what our warranty coverage really covers.

So if they find out that it was a factory issue i would be entitled to warranty and get a refund?

 

[BXFXJeep]

Dollar value of the vehicle doesn't exactly make any difference, it is the same union workers, same culture, same work ethic.

On the production line there is no difference between a bare bones Wrangler and 392, not because one cost significantly more, automatically means the same people will magically build a better product, or the same crappy dealers will also able to troubleshoot and fix a more sophisticated and costly vehicle.

 

[Carolina Jeeper]

So if they find out that it was a factory issue i would be entitled to warranty and get a refund?

I'm going to say yes, but I know how difficult it is dealing with those lying idiots at dealerships.

Everyone that's owned a new Jeep recently and has had to deal with the quality shortcomings of them knows how difficult the warranty claim process is. And many of us know very well how much the dealership staff lies and are quick to say something isn't covered.

More likely than not you will not experience much success with them if you are not pushy. You may need to try another dealership. It's pretty common to have to contact a different dealership.

I've been told a paint issue on my Jeep's hard top was not covered. They even said that the claim was denied. I became a thorn in their side. I have a brand new hard top now afterwards. They were so confident in denying my claim too.

Sadly, car dealership customer service and all that we used to get given without much struggle has now become a battle of wills. So get tougher on them and don't buy thier BS with out a fight.

 

[Spank]

The last time I saw any kind of semblance of quality control from Jeep was out of my TJ. And even that was far from perfect.

 

[fuelfox4949]

I'm going to say yes, but I know how difficult it is dealing with those lying idiots at dealerships.

Everyone that's owned a new Jeep recently and has had to deal with the quality shortcomings of them knows how difficult the warranty claim process is. And many of us know very well how much the dealership staff lies and are quick to say something isn't covered.

More likely than not you will not experience much success with them if you are not pushy. You may need to try another dealership. It's pretty common to have to contact a different dealership.

I've been told a paint issue on my Jeep's hard top was not covered. They even said that the claim was denied. I became a thorn in their side. I have a brand new hard top now afterwards. They were so confident in denying my claim too.

Sadly, car dealership customer service and all that we used to get given without much struggle has now become a battle of wills. So get tougher on them and don't buy thier BS with out a fight.

No issues being a pushy pest right now I'm trying the nice approach. Tomorrow when i call and see with jeep wave customer care I'll go from there.
I am in talks with 2 dealers, i bought my jeep from 1 but had to get my jeep towed to another.
Both dealers said to push on and keep arguing and gave me there names so they can side and tell them it's factory not user.
I knew first hand warranty coverage is a fine line and they have loop hole ways to use but they have told me it's 3 different problems and each was proved it wasn't the problem.
Now there saying if it's a factory problem its not covered because i took delivery of it.
When they told me that it really erked me hence my original comment in the beginning of the thread.
The stupid thing is the dealer asked me what's changed to cause a problem, i said the only thing that's changed is this week was the first time i turned on the AC. that's when they tore into the dash and found some connections not clipped. I do not know which ones however

 

[DewHawk]

Dollar value of the vehicle doesn't exactly make any difference, it is the same union workers, same culture, same work ethic.

On the production line there is no difference between a bare bones Wrangler and 392, not because one cost significantly more, automatically means the same people will magically build a better product, or the same crappy dealers will also able to troubleshoot and fix a more sophisticated and costly vehicle.

I think that's kind of the bigger picture issue with not just the JL but other models including those outside of Stellantis as well. The Ford Bronco is a perfect example of this (mind you this is their first run at the product so they can get away with a little bit of "oops" here and there). You could buy a totally stripped out Bronco and it'll still experience the same basic problems that a Bronco Badlands Sasquatch would encounter with a $30,000 markup (ecoboost valve drop ). The thing that absolutely kills me with the JL is a basic corrosion preventative coating and paint job should be good enough that it doesn't immediately turn to $hit within 300 miles when exposed to the elements. You'd think these have been around long enough that Jeep would know better. I seem to recall people losing their minds over the amount of orange peel in factory paint jobs from GM back about 20 years ago but they never really experienced the same garbage corrosion issues despite the paint quality being 'MEH'.

The responses thus far have been great btw. It's about what I figured everyone would respond with and isn't surprising at all regardless of your personal positions. Products can only get better with feedback regardless of negative or positive and the more we elevate the awareness of things like this, the more likely it'll ruffle some feathers somewhere along the line up in corporate. At least that's the hope anyway. Jeep and other manufacturers could very easily just say "Well our profit margins say that it isn't worth caring about so F it".

For what it's worth, thank you ALL for your input so far.

 

[Tank the Jeep]

Run, don’t walk to your nearest Kia dealer.

 

[OldBlue]

Unfortunately Chrysler/FCA/Stellantis has never been known for stellar quality control. IMHO, the only way that you can get through to a company is to NOT buy their products. Directly affects their bottom line. Again unfortunately, Jeep is selling every JL they can build.

 

[Vinman]

Remember those kids that benefited from the “everybody gets a trophy and hold no kids back”?, yeah? Well now they’re in the workplace..

 

[Hearhear]

The last time Chrysler was known for quality was around 1970. The last time most American cars were known for good quality was around 1970. It's been all rapidly downhill from there. Greed and unions killed the American car industry. Corporate greed cut corners in quality and gave rise to the unions. Union greed normalized lack of quality. You could almost pinpoint a time, around the mid 1960's, when car manufacturers were starting to cut corners for profit and quality decreased. The Chevy Impala is a good example. If you see what the Impala was made of and looked like, starting in 1959 and going to 1969, the quality of materials greatly decreased over those years especially in the mid 1960's. A more precise example is the Pontiac GTO. The 1965 GTO had tail lights that looked like this:

Those were apparently "too expensive" to make, so in 1966 and beyond the taillights got a cheaper makeover:

My point in all this rambling I guess is that in the American car industry, starting in the mid 1960's, lower quality materials were standardized in the name of corporate greed and lower quality labor was standardized by the unions. That's why Europe had to save Chrysler and the government had to save GM. And of course the Japanese absolutely cleaned our clocks.

 

[John VonJeep]

Run, don’t walk to your nearest Kia dealer.

Funny you should say that. We actually have a 2018 Rio Hatchback in our family fleet, complete with 130 hp, a 6-speed manual and crank windows. Cost $12,500 new.

It has been absolutely bulletproof. And when I don't feel like getting 17 mpg in the Jeep, 38-40 in the Rio is always available. Love that little car. Kia has come a very long way in the past decade.

Sponsored