The dreaded JB freeze

[Smarrtazz]

Guys, literally drove 60 miles on MY JL today. My VIN, my window sticker, without my soft top. They are basically saying it was “lost” and doing a warranty replacement like “oops, it didn’t ship with it. Throw it on the next truck?” It is being sent as a replacement part, like anything else being shipped to the dealer day after day. Dunno what FCA thinks about it but Jeep is clearly in on it cuz the rep in Ohio is the one who reached out to Koons.

I figured it had to be a situation such as this. Thanks for sharing

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[YFD_322]

Koons is the exception. Glad you got it!

 

[Alien2007]

I am in Toledo and trying to get them to send Jeep to me and get me the top later. They have not got back with my dealer yet.

 

[JLWF Dealer Guy]

Hello @JLWF Dealer Guy! Does any of this make sense? Some people have received their Jeeps because the ST is being shipped later. What are your thoughts?

Who received their Jeep without the st?

 

[STL J-Hawk]

Who received their Jeep without the st?

ArmyCrawler

 

[Smarrtazz]

Who received their Jeep without the st?

@ArmyCrawler, I know has received his. There are others that their dealer has contacted them with the sans soft top option. Thank you

 

[Gegjeff]

Thought I would give my 2 cents on this. I Jeep chatted today and was told my Rubicon JLU (with dual top) was in JB status with no expected date. It is also not showing to have a window sticker. I called my dealer and he said his system is showing it is set to arrive at the dealer in 10 days. He also mentioned he delivered 2 JLU's this week with the dual top group. So I guess we will find out in about 2 weeks. It's crazy, not sure who to believe.

 

[Smarrtazz]

Thought I would give my 2 cents on this. I Jeep chatted today and was told my Rubicon JLU (with dual top) was in JB status with no expected date. It is also not showing to have a window sticker. I called my dealer and he said his system is showing it is set to arrive at the dealer in 10 days. He also mentioned he delivered 2 JLU's this week with the dual top group. So I guess we will find out in about 2 weeks. It's crazy, not sure who to believe.

It’s nuts, huh?

 

[Matthew/E36]

I posted this in order tracking also. Hi guys. So, I spoke with Amber in JC (she is always awesome..btw) and asked her some questions about the soft top delays because some orders are fulfilled in less than three weeks-no judgement She still sticks to the mid-March installation of the soft tops. She also says that there really isn’t an order to whose order is fulfilled first-that’s unfortunate. As far as people getting their orders shipped without the soft top, well that’s up to your dealer to request specific information from Jeep. Hope this helps

Mid-March or a couple weeks from now seems about right as their safe response. I thought some were claiming their jeep moved to shipping with soft top, so maybe they are trickling back in and they expect to be caught up in another week or two.

PS, I'm in JB...never get JeepChat response worth citing here, but I emailed my dealer (the folks that collect my money) to see

 

[YFD_322]

Mine did move to shipping after sitting in JB for 33 days

 

[Matthew/E36]

A friend of mine works for FCA corporate in Detroit and he said that they will not ship a vehicle unless the order is complete. Now that being said I do believe they may be in an extreme circumstance with more orders than anticipated and have decided to ship out soft tops later. Maybe this is only to large scale dealerships I don't know.

Either way I ordered with only premium soft top as I am not a fan of hard tops so I am screwed either way!

I'm sure he is correct with the corporate answer...sounds like somewhere other "doers" are making things happen for one reason or another (lack of storage, ease of shipping tops later???). I don't want to mess with a dealer IOU, so I wasn't interested in pushing this anyway.

 

[ArmyCrawler]

@ArmyCrawler, I know has received his. There are others that their dealer has contacted them with the sans soft top option. Thank you

@JLWF Dealer Guy, I have indeed received mine, without a soft top. Glad to PM you my VIN and VON if you want to look into it, but I know Koons had at least 3 others who also shipped without soft tops. I was given the choice to wait, take a credit, or have it delivered later when it comes in. I chose Option #3.

 

[YFD_322]

Very happy for you. I would love to see if your window sticker has your name on it. If not then they swapped builds. Your gonna love it.

 

[ArmyCrawler]

Very happy for you. I would love to see if your window sticker has your name on it. If not then they swapped builds. Your gonna love it.

It has my name on it. Same VIN that i have been tracking since January 11th., too. No bait and switch here.

 

[Jlnew]

Well I'm in JB since 2/14 with hard top only for no apparent reason. To make things worse, it's in Taylor (Detriot!) MI. What things could it be exposed to there? Sleep tight sweet prince, rest well.

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