The dreaded JB freeze

[Jrbrannan]

Thanks for that post. Again, I cannot see them sending without a top and ship later.

I agree with you, but it is still poor customer service.

You can go down to street view on google maps and see the whole operation. It is pretty cool. With that said, although they are outside they are behind a large fence and seem to be spaced well, and obviously there are no shopping carts or anything to ding the doors.

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[STL J-Hawk]

They are sitting outside in the red highlighted area. There is no way there is enough room to store them inside. I am sure they have some type of system for first in and first out but I am also guessing that this system can get screwed up and people's order might get rearranged. The fact that they can't ship the Jeep and then ship the top later in another Jeep sent to the dealer is really short sighted and poor customer service in my opinion, but oh well.

There is an even bigger lot, just to the left of that picture...

 

[sfadchi]

Tired of mine sitting there for 2 weeks and now with the revelation that it's most likely the soft top holding them up I decided to reorder a Sting Gray with the black hard top. I'll worry about getting a soft top this summer.

 

[sfadchi]

There is an even bigger lot, just to the left of that picture...

There is another lot to the right and to the left of the picture!

 

[YFD_322]

I agree with you, but it is still poor customer service.

You can go down to street view on google maps and see the whole operation. It is pretty cool. With that said, although they are outside they are behind a large fence and seem to be spaced well, and obviously there are no shopping carts or anything to ding the doors.

Believe it or not that was my worry, lol

 

[YFD_322]

Tired of mine sitting there for 2 weeks and now with the revelation that it's most likely the soft top holding them up I decided to reorder a Sting Gray with the black hard top. I'll worry about getting a soft top this summer.

Do me a favor, keep us informed all the way please, I am curious if yours gets through I will re-order myself. PM me if you need.

 

[Smarrtazz]

Thanks for that post. Again, I cannot see them sending without a top and ship later.

I asked my dealer about this last night and he thought it was possible to ship sans soft top. I’ll find out today. If that is the case, then maybe we decide to skip the soft top altogether and order later.

 

[Smarrtazz]

There is another lot to the right and to the left of the picture!

Holy crap. That doesn’t give me peace of mind; there are sooo many! It really does put into perspective, doesn’t it?

 

[sfadchi]

Do me a favor, keep us informed all the way please, I am curious if yours gets through I will re-order myself. PM me if you need.

Will do! Hopefully the fact that it's Sting Gray will not hold it up either.

 

[ccarrico29]

Holy crap. That doesn’t give me peace of mind; there are sooo many! It really does put into perspective, doesn’t it?

You realize Google Maps isn’t a live view right? Those likely aren’t even JLs.

 

[Smarrtazz]

You realize Google Maps isn’t a live view right? Those likely aren’t even JLs.

I do realize that. I have no idea when that image was taken. However, it does show the scale of their storage lots.

 

[jeffrey4x4]

Sorry I can't hang out with this bunch of rowdys anymore but I have moved to KZ!
ETA delivery 3/5-3/9. Ordered 1/31. Hard top only and all other options. However celebrations haven't started yet! JLUR

 

[Smarrtazz]

Sorry I can't hang out with this bunch of rowdys anymore but I have moved to KZ!
ETA delivery 3/5-3/9. Ordered 1/31. Hard top only and all other options. However celebrations haven't started yet! JLUR

Congrats and good luck!

 

[nstone97]

Thanks for that post. Again, I cannot see them sending without a top and ship later.

Several of us have quoted emails from our dealers that this is exactly what the factory is offering for the Jeeps stuck in JB due to the soft top shortage. This is a highly unusual situation. My dealer said the same thing when I first caught wind that Koon's was asking their customers if they can ship without the top and he said "the factory will never ship a vehicle if it wasn't complete". This is basically what your dealer and the area rep are saying.

2 days later I get an email stating that he was contacted by the factory asking if they can ship it without the soft top and that he would have to request the soft top through the process used for items that are "forgotten" at the factory.

Your dealer will likely tow the same line until the factory contacts him - if they contact him. I ordered through a high volume dealer in the Houston area and they may be working down the list of dealers trying to clear the most Jeep's they can off the lot with the fewest number of calls.

 

[Alien2007]

Mitchell: Looking in on the vehicle information it looks like Vehicle has been built and is pending installation of additional equipment this is the stage when additional features or optional equipment packages are added to the vehicle.

Corey Mcluckie: Also there have been other people that have been contacted about jeep releasing their vehicle without the premium tops. And then the top being sent to dealership at a later date have you heard anything about that?

Mitchell: I have heard about this from other customers, I had inquired on this from our Brand Mentor team and I was advised that we will not be sending vehicles out incomplete. They would only leave the factory with the tops.

Corey Mcluckie: Ok thank you just following up. Any info how how much longer I may be waiting on a top?

Mitchell: No problem at all! The current information on the Premium Soft Top is that it is not slated to be available until Mid-March.

They may be saying that so they don't get people calling they want their jeep released.

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