The dreaded JB freeze

[lonz]

Several of us have quoted emails from our dealers that this is exactly what the factory is offering for the Jeeps stuck in JB due to the soft top shortage. This is a highly unusual situation. My dealer said the same thing when I first caught wind that Koon's was asking their customers if they can ship without the top and he said "the factory will never ship a vehicle if it wasn't complete". This is basically what your dealer and the area rep are saying.

2 days later I get an email stating that he was contacted by the factory asking if they can ship it without the soft top and that he would have to request the soft top through the process used for items that are "forgotten" at the factory.

Your dealer will likely tow the same line until the factory contacts him - if they contact him. I ordered through a high volume dealer in the Houston area and they may be working down the list of dealers trying to clear the most Jeep's they can off the lot with the fewest number of calls.

For anyone going this route, make sure to have your dealer complete and sign a "We Owe You" waiver that clearly indicates that they still owe you the Premium Soft Top. With this signed waiver, you'll be protected, from a legal standpoint. That's exactly what I'm going to do, if given the option to take delivery without the Soft Top (I ordered the Dual Top group).

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[YFD_322]

Mitchell: Looking in on the vehicle information it looks like Vehicle has been built and is pending installation of additional equipment this is the stage when additional features or optional equipment packages are added to the vehicle.

Corey Mcluckie: Also there have been other people that have been contacted about jeep releasing their vehicle without the premium tops. And then the top being sent to dealership at a later date have you heard anything about that?

Mitchell: I have heard about this from other customers, I had inquired on this from our Brand Mentor team and I was advised that we will not be sending vehicles out incomplete. They would only leave the factory with the tops.

Corey Mcluckie: Ok thank you just following up. Any info how how much longer I may be waiting on a top?

Mitchell: No problem at all! The current information on the Premium Soft Top is that it is not slated to be available until Mid-March.

They may be saying that so they don't get people calling they want their jeep released.

When was this chat?

 

[Alien2007]

Right before I posted.

My dealer just called actually and said I could cancel my top and get my jeep released. I would be credited the money and could get a top full price when they are available.
Let me double check people are getting the option to get jeep without top and get it sent to dealer later for them.

 

[YFD_322]

What I was looking for was the timeline still Being mid March which is only a couple weeks away. See, Jeep says they will not send out.

 

[ewaetzman]

Ugh! Wish I never discovered this post... Just placed my order for a Rubicon in Granite Crystal with a premium black soft top. My dealer quoted me 4-6 weeks build time. Hopefully this issue will be resolved quickly and I'll have my Jeep by mid April.

 

[Smarrtazz]

What I was looking for was the timeline still Being mid March which is only a couple weeks away. See, Jeep says they will not send out.

It’s hard to tell with all of the different information coming from the same place (Jeep Chat). I was told last night that they are on hold until April. Previously, I was told mid-March. If you combine that with the chaotic shipping, then it’s a potentially long wait. But, the only consistent thing with Jeep Chat is their inconsistency.

 

[desert runner]

This is all so frustrating. Why is it so hard to get a straight answer on this?

They call it "production hell" for a reason. Jeep still seems do be doing better than Tesla

 

[wahlsaint]

I asked my dealer about this last night and he thought it was possible to ship sans soft top. I’ll find out today. If that is the case, then maybe we decide to skip the soft top altogether and order later.

Oh no, wouldn't want to start the Third Time's the Charm club!

 

[AggieJeepGuy]

Mitchell: Looking in on the vehicle information it looks like Vehicle has been built and is pending installation of additional equipment this is the stage when additional features or optional equipment packages are added to the vehicle.

Corey Mcluckie: Also there have been other people that have been contacted about jeep releasing their vehicle without the premium tops. And then the top being sent to dealership at a later date have you heard anything about that?

Mitchell: I have heard about this from other customers, I had inquired on this from our Brand Mentor team and I was advised that we will not be sending vehicles out incomplete. They would only leave the factory with the tops.

Corey Mcluckie: Ok thank you just following up. Any info how how much longer I may be waiting on a top?

Mitchell: No problem at all! The current information on the Premium Soft Top is that it is not slated to be available until Mid-March.

They may be saying that so they don't get people calling they want their jeep released.

This mirrors what my dealer continues to say. I contacted my salesman again today based on this new idea saying the dealer could submit a claim to get the soft top after the fact. He contacted the Jeep/FCA district manager (again) who reinforced that they could ship it hardtop only, credit the difference of dual but I would have to buy the soft at full price later. Under no circumstance would it ship as incomplete (dual top status, no soft). I don’t think it’s impossible that there isn’t an under the radar process going on for some dealers. But I would rather the factory deal with a storage problem and me wait another couple weeks for a complete order than have to fight many weeks of hassle or issues. I can see this after the fact shipment easily becoming an even bigger train wreck if it indeed is happening. Future thread: Softop ‘hard’ship- the struggle is real!

 

[YFD_322]

So did they ship yours without the top? I still can’t see it, sorry. What are they going to do say “hey Johnny go find this Jeep in the pile outside, move the other 100 that are in the way then put them back” lol

 

[ArmyCrawler]

Mine is "in shipping" as of today, sans soft top, per Jeep Chat.

ETA is supposedly Mar 1-5, which seems super fast, unless Koons has their own teleportation system too...

Edit: Which means I miss out on my golden ticket by 1-5 days...

 

[YFD_322]

This mirrors what my dealer continues to say. I contacted my salesman again today based on this new idea saying the dealer could submit a claim to get the soft top after the fact. He contacted the Jeep/FCA district manager (again) who reinforced that they could ship it hardtop only, credit the difference of dual but I would have to buy the soft at full price later. Under no circumstance would it ship as incomplete (dual top status, no soft). I don’t think it’s impossible that there isn’t an under the radar process going on for some dealers. But I would rather the factory deal with a storage problem and me wait another couple weeks for a complete order than have to fight many weeks of hassle or issues. I can see this after the fact shipment easily becoming an even bigger train wreck if it indeed is happening. Future thread: Softop ‘hard’ship- the struggle is real!

Agree, totally! This will absolutely be a train wreck. You know how it goes after you sign they basically forget about you.

 

[YFD_322]

I Stopped by a yard today found a lot of JLs, one Rubicon. Man the JL looks so good I know I shouldn’t of stopped there. There was also a truck unloading five more the driver told me they’re so busy he has to drive all the way to the factory after his dump. Cmon JB status.....please!

 

[Jrbrannan]

Looks like my dealer has convinced Jeep to send my soft top separate as well. Still waiting on an ETA. Now hopefully this does not delay my soft top from getting here.

 

[YFD_322]

This is the soft top box.

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