Quadratec Customer Service Nightmare

[RandyMarion CDJR]

Extreme Terrain! Noted for future reference. Thanks for the tip! I'll give them a try if Quadratec ever refunds my money.

Extreme Terrain seems to be preferred by many members. Their Youtube channel stays pretty up to date & they seem like a very active company in the field. I have not personally used them but I see their name come up a lot. I do enjoy their reviews and in depth guides.

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[LS7]

As noted in my previous post, I’ve been due a reimbursement for over a year. Hailey got involved and resolved the matter within a few minutes. Thank you, Hailey.

 

[mferrara91]

I have to say I have had no issues at all with Quadratec. Most everything that I have done to my JLU the parts have come from Quadratec. In almost every case the parts got to me in less than 2 days. I have also been able to pick some parts up at the West Chester location as I am only 30 minutes away. In fact, I was just there today to pick up a set of QT pre-runner lights to replace the crappy Oracle ones that were falling apart in less than 3 months use. I called and got through within 5 minutes, had the order held and picked them up an hour later. I guess everyone has different experiences, but mine have been nothing short of exceptional.

 

[Riperoo]

Hitting a rock wall again with my situation , DM’ed them here yesterday and also emailed a rep who gave me her email last week and …..crickets. It’s officially past the point of the credit equaling my investment of time trying to track it down. I may never buy another thing from them unless they get their collective stuff together soon. Sad, they used to be my go to!

 

[Heimkehr]

Hitting a rock wall again with my situation , DM’ed them here yesterday and also emailed a rep who gave me her email last week and …..crickets.

It’s officially past the point of the credit equaling my investment of time trying to track it down. I will never buy another thing from them.

Bucks County isn't that far from Quadratec's store in West Chester. Maybe a drive to their brick & mortar location to obtain resolution?

 

[Riperoo]

Bucks County isn't that far from Quadratec's store in West Chester. Maybe a drive to their brick & mortar location to obtain resolution?

Thought about but I’m afraid I’d wind up on the news! But def a possibility!

 

[Heimkehr]

Thought about but I’m afraid I’d wind up on the news! But def a possibility!

Oh, I understand.

Well, best of luck that you get this matter resolved. I too wish I had faith in making a big purchase from the company. Not now, though, nor perhaps anytime soon.

 

[TheBirdie72]

Thought about but I’m afraid I’d wind up on the news! But def a possibility!

Yeah… You’d end up being this guy from the movie “Falling Down.”

 

[Schism75]

Yeah… You’d end up being this guy from the movie “Falling Down.”

That's a great film!

 

[Kryten]

Update: So there has been a resolution. Hailey from Quadratec responded to a DM here and let me know that the bumper I wanted was no longer in stock. She said that it seemed to have been lost in shipping. She informed me that they no longer have the bumper I wanted in stock and offered to ship something else or refund my money. I opted for a different bumper that she told me was in stock and she placed a new order and charged me $0. She refunded the difference in the price since the bumper I chose was a little less than the one I originally ordered. She also gave me a $50 gift card for the trouble. I feel that this is a reasonable solution but it should have happened much sooner. I may give Quadratec another chance when it seems like they have their software upgrade and other issues resolved.

 

[TheBirdie72]

I’m starting to wonder if it was a software upgrade… or a foreign cyber attack?! Seems like the worst software upgrade ever!!!

Or maybe… ?

 

[Dyolfknip74]

I’m starting to wonder if it was a software upgrade… or a foreign cyber attack?! Seems like the worst software upgrade ever!!!

Or maybe… ?

Well, Putin may have put them on sanctions.

 

[kakwvu]

Update: So there has been a resolution. Hailey from Quadratec responded to a DM here and let me know that the bumper I wanted was no longer in stock. She said that it seemed to have been lost in shipping. She informed me that they no longer have the bumper I wanted in stock and offered to ship something else or refund my money. I opted for a different bumper that she told me was in stock and she placed a new order and charged me $0. She refunded the difference in the price since the bumper I chose was a little less than the one I originally ordered. She also gave me a $50 gift card for the trouble. I feel that this is a reasonable solution but it should have happened much sooner. I may give Quadratec another chance when it seems like they have their software upgrade and other issues resolved.

Your bumper was never shipped. Shipping labels were created but the shipping agent never received it if your tracking doesn’t indicate it.

 

[NULL POINTER]

I’m starting to wonder if it was a software upgrade… or a foreign cyber attack?! Seems like the worst software upgrade ever!!!

Or maybe… ?

We used to call that a PEBKAC error. Problem Exists Between Keyboard And Chair.

 

[JLanesey]

Quadratec got me straightened out with help from Hailey on this forum and the nice girl that helped me place the alternate order. I won’t give up on them yet, they do carry a good variety in inventory considering the current market. I do feel that oculus should update description for any sport owners without leds currently. Cost me an additional 300+ for a tazer. Would have been nice to know from the start or provided the resistors with the lights.

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