Need Customer Service Help!

[Dealnews6969]

Since my concerns go unheard over e-mail, i am publically voicing Quadratecs horrible service; incomplete transaction for 24-days, and still counting!!!!!

Background:
Procured a oem steel bumper through this forum and needed the front bumper close out panel. Given the inundation of youtube content they have, i thought to give Quadretec a shot.

Ordered the panel on 1 august. No issues there. Order was initially shipped 7 august, and by 8aug package was lost. Not Quadratecs problem, but actions proceeding it is indicative of lack of customer service. After giving it a few dsys for fedex's system to update, i shot quadratec an email expressing the likelihood the package was lost due to it queuing in the same distribution center for days; Even called fedex and confirmed.

Customer service rep sent me an automated response for 3 days informing to reference tracking number despite me providing all the information. Red flag # 1. It was not until I asked for them to fulfill either of the two proposals: refund or send out a new one, did the Customer Service Rep comply. This was on 19 August. Still no movement on item shipment.

If me sending you e-mails don't do it for you, perhaps this will. I just want the panel or give me a refund if you think receiving the part in a month is a tall order. Unlike

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[Quadratec]

Since my concerns go unheard over e-mail, i am publically voicing Quadratecs horrible service; incomplete transaction for 24-days, and still counting!!!!!

Background:
Procured a oem steel bumper through this forum and needed the front bumper close out panel. Given the inundation of youtube content they have, i thought to give Quadretec a shot.

Ordered the panel on 1 august. No issues there. Order was initially shipped 7 august, and by 8aug package was lost. Not Quadratecs problem, but actions proceeding it is indicative of lack of customer service. After giving it a few dsys for fedex's system to update, i shot quadratec an email expressing the likelihood the package was lost due to it queuing in the same distribution center for days; Even called fedex and confirmed.

Customer service rep sent me an automated response for 3 days informing to reference tracking number despite me providing all the information. Red flag # 1. It was not until I asked for them to fulfill either of the two proposals: refund or send out a new one, did the Customer Service Rep comply. This was on 19 August. Still no movement on item shipment.

If me sending you e-mails don't do it for you, perhaps this will. I just want the panel or give me a refund if you think receiving the part in a month is a tall order. Unlike

Good Morning,

I am sorry to hear that you have not had a great experience with this order. Can you please message me privately with your order number, so I can take a look at this for you?

Thank you,
Rebecca

 

[1Evil55]

So it is being held/lost by the shipper and you think Quadratec should take the responsibility? Maybe they need to offer hand delivered options.

 

[FireCapt304Ret]

I'm currently having "Customer Service" issues with them also! On one of their named brand products. They talk a good game on the phone and email, but they don't follow-up! I've been dealing with them for a week and no progress. I'll write the $140 purchase as a learning experience of who not to deal with...

 

[Quadratec]

Good Afternoon,

I am sincerely sorry to hear that your experience with your order has not been good for you. Can you please message me privately with your order number, so I can take a look at this for you?

Thank you,
Gianne

 

[FireCapt304Ret]

Sent...

 

[FireCapt304Ret]

They respond to give the facade they care by saying "message me privately" and Crickets!!!

I've spent more than a week and $140, they taken too much of my time, so I give up. They win. No more buying of their name brand stuff and no more business with Quadretec...!

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