Pay for warranty work??

nerubi

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Warranty covers both transmission and clutch for 12,000 miles then just the transmission after that. It does not cover abuse , mistreatment or modification of the transmission. But it does not say that the owner is responsible for diagnostic charges to determine that it was one if those issues. It does require you to talk with the dealership owner or general manager to try to resolve it then Jeep will step in. Ask them to show you where in the warranty it says you are required to pay diagnostic costs. If they diagnosis the cause is one of those three and deny warranty then they should charge you for that and the two of you will probably end up in arbitration or court.

Good luck.





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smokinjeep

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All this complaining that they can’t do this, umm they can.

Under warranty or not, they need authorization to inspect the vehicle to determine if the issue falls under warranty or not. If it is a warranty item, you don’t get charged, your junk gets fixed and you go on your merry little way.

Honestly I don’t know what all the damn whining is about. I just dealt with the similar issue with my wife’s Ram 2500 where the transmission went out, the only difference was her junk has a 3” lift and 37’s so we had an added dynamic of potentially having to prove the modifications were not the cause. In any case we had to agree to a $500 tear town so they could determine the cause of the failure. If the failure was a defect, no issues, no out of pocket my junk gets fixed. If not a defect, then we would be on the hook for the $500 which would effectively go towards the repair if we had them fix the truck. Ultimately they found that the cause of the issue was a cracked valve body which was covered under warranty and no out of pocket by us.

Moral of the story, if you’re confident you are not the cause of the issue, put on your big boy pants, agree to the diagnostic fee and let them figure out what is wrong with your junk. If it truly is a warranty item, you will not be out anything. If it’s not under warranty, then yes you’re on the hook for the diagnostic fee.
I have the Mopar warranty on my Ram. I've been asked to do this at my dealership too. I authorize the work. If it is found to be warranty, I don't pay, if it isn't I do. Pretty straightforward. What am I missing here? Why is everyone pissed at the dealer? If you broke it you're going to have to pay to fix it. If you didn't you wont. Whats your other option? Let the truck sit in your driveway broke?

Are you saying the dealership is going to charge you to diagnose it, and if it is covered by warranty they will cover fixing it but you have to pay for the diagnostic work? If so, then yes the dealership is wrong. I'm guessing you misunderstood the dealership.
 

GreyFox

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I've never never paid for warranty work. You have a :asshat: dealer.
 

nvabill

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I have the Mopar warranty on my Ram. I've been asked to do this at my dealership too. I authorize the work. If it is found to be warranty, I don't pay, if it isn't I do. Pretty straightforward. What am I missing here? Why is everyone pissed at the dealer? If you broke it you're going to have to pay to fix it. If you didn't you wont. Whats your other option? Let the truck sit in your driveway broke?

Are you saying the dealership is going to charge you to diagnose it, and if it is covered by warranty they will cover fixing it but you have to pay for the diagnostic work? If so, then yes the dealership is wrong. I'm guessing you misunderstood the dealership.
Agreed, if you didn't break it then why not authorize them to tear it down.
 
OP

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Agreed, if you didn't break it then why not authorize them to tear it down.
Because I don't trust them.

How would anyone break a transmission anyway? Hitting a rock or modifying it are the only things I can think of and those should be visible without disassembling it.
 

Crusifix

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You don't trust the dealership. Simple. Have it towed to another one and quit being a bitch about it. If they aren't going to charge you upfront, and you didn't do anything wrong, then you have nothing to worry about. It sounds to me like they are being upfront about any fees and charges that could be assessed to you if you did do something wrong.
 

multicam

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I drive down two dirt roads to get to my work. When it rains, there are times it looks pretty muddy, and the undercarriage is worse. That's how.
Yeah, this is exactly what I was going to say. It’s easy to have a filthy Jeep just by hitting some dirt road puddles. And if it’s part of your daily drive to work I can understand why you wouldn’t have a clean jeep when it happened to break down. It’s too late now but lesson for next time is clean it before taking it in to avoid suspicion of actually off-roading in your 4x4 vehicle! The horror!
 

Forgettable1

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Because I don't trust them.

How would anyone break a transmission anyway? Hitting a rock or modifying it are the only things I can think of and those should be visible without disassembling it.

This exactly. Presumption of "abuse" does not automatically get assigned to the client. Dealership should be tearing it down and if they find something "abusive" then it can be addressed at that point. Everyone should be assuming warranty work at the onset.

BTW, that dealers website looks sketchy AF. Not a single pic of any staff, and a big long diatribe about "living by the Golden Rule". (with no golden rule exceptions about muddy jeeps)
 

Onyx Dragon

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Yeah, this is exactly what I was going to say. It’s easy to have a filthy Jeep just by hitting some dirt road puddles. And if it’s part of your daily drive to work I can understand why you wouldn’t have a clean jeep when it happened to break down. It’s too late now but lesson for next time is clean it before taking it in to avoid suspicion of actually off-roading in your 4x4 vehicle! The horror!
It's worse here in Virginia with that red clay. I've had it rooster tail up from my front wheels and absolutely cover the sides, and splash over the hood if it's a puddle that's deeper than it looks. In my case, it's a black Jeep, so it always looks worse than it is. Not sure about the color of OP's Jeep, though.
 
OP

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It’s too late now but lesson for next time is clean it before taking it in to avoid suspicion of actually off-roading in your 4x4 vehicle! The horror!
Does offroading void the warranty or something?

What I could have done wrong besides hitting a rock or modifying something?
 

multicam

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Does offroading void the warranty or something?

What I could have done wrong besides hitting a rock or modifying something?
No, off-roading in general doesn’t void the warranty. I’m not sure exactly how they define or determine “excessive use” but like you said, blatant evidence of a rock puncturing the transmission would be a start and since you don’t have that I don’t think they have a leg to stand on.
 

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