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Pay for warranty work??

BillG

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If it’s a warranty repair, FCA pays. If it’s discovered that its damage or misuse, you will owe them for the work they have done so far. You will then either pay them to continue to repair it, or haul it somewhere else for repairs, but you’ll still owe for work done so far.
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OP
OP

jeepblogger

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I don't get it. What is the issue? You're not being charged anything up front. They're simply asking you to agree to pay said diagnostic fee if the issues is not covered under warranty. As I mentioned a few times already, I had to agree to a $500 tear down on my wife's Ram 2500 which has a 3" lift and 37's. Once they dropped the pan they saw the cracked valve body and wrote it up as warranty repair and I was not on the hook for any charges or diagnostic fee's.

If you are confident you are not the cause of the issue or failure, put on your big boy pants, agree to what the dealer is asking and let them diagnose the issue. You are only on the hook if the issue is a result of abnormal use, abuse or not a defect in the materials or workmanship of the part.
I guess I'm one of those people who doesn't like to hand over a credit card and sign a form that says "charge me if you decide I owe you".
 

smores

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I work as a service advisor for a german luxury brand - so I can only speak from experience.

Technically speaking - each dealership is SUPPOSED to authorize a diagnostic fee even during a warranty period. Now - at our dealership we don't do it that way unless the vehicle is under some time of warranty extension (such as certified pre owned - or a car max warranty or other 3rd party warranty). It does leave a bad taste in the customers mouth asking for a diagnosis under warranty (unless there is probable cause)

We've had it here before when the customer declines work (like rodent damage) - the technician basically spent half the day chasing wiring only to get paid $0. Working for free sucks.

I would ask to have a technician lift the vehicle - and inspect it underneath with the tech/advisor.

Being a manual transmission is always iffy. You did mention there were 2 possibilities for not being covered under warranty - 1) Modification with aftermarket components or 2) Damage/Impact.. but you also forgot 3) Improper use - such as improper shifting
 

kkuntz01

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I guess I'm one of those people who doesn't like to hand over a credit card and sign a form that says "charge me if you decide I owe you".
First, you're not handing over your credit card info, you're only agreeing to pay if they find the issue is not covered under warranty. Is it stressful, yeah, I've been and was fully prepared to have to man up and pay $3500 for a transmission rebuild or up to $5k for a new transmission depending on what was wrong. I certainly don't have F-U money and it would have been painful any which way you look at it, however I accepted and moved on.

You have two options, deal with the issue until your lease is up, or quit your bellyaching, man up and agree to the conditions to get your vehicle diagnosed and repaired. If you have concerns or reservations, contact the dealer to discuss your concerns. It's not rocket science.
 

Onyx Dragon

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First, you're not handing over your credit card info, you're only agreeing to pay if they find the issue is not covered under warranty. Is it stressful, yeah, I've been and was fully prepared to have to man up and pay $3500 for a transmission rebuild or up to $5k for a new transmission depending on what was wrong. I certainly don't have F-U money and it would have been painful any which way you look at it, however I accepted and moved on.

You have two options, deal with the issue until your lease is up, or quit your bellyaching, man up and agree to the conditions to get your vehicle diagnosed and repaired. If you have concerns or reservations, contact the dealer to discuss your concerns. It's not rocket science.

He can't really deal with it, since the vehicle is dead at the moment.
 

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kkuntz01

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He can't really deal with it, since the vehicle is dead at the moment.
Then it sounds like he needs to put on his big boy pants and suck it up.
 

smokinjeep

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Im guessing OP broke it based on his posts. Very suspicious. This is a no brainer.

On a side note, why would a dealer deny work? They arnt the ones covering the repair. FCA is. They get paid when they do warranty work. Probably not the same rate but they still get paid. They submit claim, if potential cost is high FCA sends someone out to inspect it and authorizes claim or denies it. Very straight forward. My dealership told me FCA tried to deny claim for blown engine because tires were never balanced. Dealership fought it, and won.

The reason they are asking for authorization is because if it is not covered they do not want to get stuck holding the bag. Having the customer say, "Well I didn't authorize this work." Which I guess has happened many many times otherwise they wouldn't ask. I'm no fan of dealers but they arnt always the bad guys.
 
OP
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jeepblogger

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Being a manual transmission is always iffy. You did mention there were 2 possibilities for not being covered under warranty - 1) Modification with aftermarket components or 2) Damage/Impact.. but you also forgot 3) Improper use - such as improper shifting
Im guessing OP broke it based on his posts. Very suspicious. This is a no brainer.
I've been trying to get to the bottom of that in this thread and "improper shifting" is the closest I've gotten. How does someone break a transmission without impacting it or making modifications? What is improper shifting?
 

nerubi

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Check of the Wrangler Forum JK section. There are multiple threads where warranty work was denied, or warranties were voided, due to signs that the vehicle had been offroad.

FCA advertises it as an offroad vehicle, however will void warranties if the jeep is used as advertised... Each dealership is different and varies on how firm or lax they are about this.
Read the warranty, off road use is covered but there is no description of what it means. There is also an escalation process to follow if unhappy with the dealer under warranty.
 

smokinjeep

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I've been trying to get to the bottom of that in this thread and "improper shifting" is the closest I've gotten. How does someone break a transmission without impacting it or making modifications? What is improper shifting?
If you didn’t do the above than WTF you worried about. I’d guess improper shifting would be doing burnouts. Dropping it into first going 70. It’s like porn. I know it when I see it.

Did you do porn on your jeep OP? If not give them CC and don’t worry about it?
 

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smokinjeep

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Well you’re never going to get a chance to get denied if you don’t give authorization.
 

Crusifix

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First of all. It is a Jeep Wrangler that has a "Trail Rated" badge right on the side of it. Any warranty that is voided due to being muddy is laughable if true. I don't agree that it is. Now, if you take it in caked with mud, there is a likelihood that the service personnel will be less than thrilled.
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