Oracle Reverse Light Condensation

[huntb]

Hey guys, I noticed that the passenger side Oracle reverse light that I installed last spring is completely full of condensation. Has anyone else had this issue? I don't have the steel bumper, so I didn't have to modify the housing to get it to fit so it is clearly a manufacturing issue.

Oracle told me that they only have a 1 year warranty even though their warranty page specifically states that Oracle reverse light modules have a two year warranty. They now aren't responding to my emails.

Has anyone else had this issue? They told me they would be happy to sell me another set...

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[weeitsmikelee]

Your best bet is to tag them. They’re very active on the forums.

 

[huntb]

@ORACLElights

Picture for reference

 

[jludave]

Has anyone else had this issue?

Not this specific issue, but an issue with a product that did not work as advertised. After some back and forth and sending the product back for Oracle's inspection, they determined that the product worked normally for them and it was my vehicle that was the issue. They said this despite my vehicle being 100% stock. Also, Oracle claimed that the product I sent back was scratched and therefore they could not issue a full refund. This also was not true as the product was on the vehicle for less than 24 hours, and was packed and sent back in the original box. Oracle claimed that since the original plastic sheets protecting the product was not there when returned (how could they be when the product was previously installed), the product got scratched during shipping back to them. Total nonsense!! They offered a partial return, which I had no choice but to accept as I no longer wanted the product since it did not work.

Oracle's warranty and return policy are complete jokes. They print one thing and say/do something else when you deal with them directly. I will never, ever buy another Oracle product again. Nor will I recommend Oracle to anyone on this forum or elsewhere. Buyer beware!!!

 

[BDinTX]

This is concerning, I was close to ordering two sets of those reverse lights. : (

 

[JP_Oracle]

Hey guys, I noticed that the passenger side Oracle reverse light that I installed last spring is completely full of condensation. Has anyone else had this issue? I don't have the steel bumper, so I didn't have to modify the housing to get it to fit so it is clearly a manufacturing issue.

Oracle told me that they only have a 1 year warranty even though their warranty page specifically states that Oracle reverse light modules have a two year warranty. They now aren't responding to my emails.

Has anyone else had this issue? They told me they would be happy to sell me another set...

Hey Ben,

It's definitely 2 years. PM me your order info and who you were speaking to and i'll make sure you get taken care of.

 

[ORACLElights]

Hi Ben, I see JP got here first to help assist you with this. He will take care of this with you asap so you can get back to enjoying your lighting. We apologize for this poor support experience, and I have notified a manager as well so we can ensure the confusion is cleared up on our end so this doesn't happen again.

Please feel free to PM @JP_Oracle or @ORACLElights at any time with further concerns in the future, and we will be happy to help!

-Rachel

 

[Chocolate Thunder]

Yes, I and many others have the issue of condensation accumulation inside the lens. Oracle’s stance has been that this is considered normal, and if the light still functions as intended, roll with it. They will only replace it under warranty if it doesn’t work, not for the presence of condensation itself if the light still works. And a warranty replacement requires that the buyer pays for shipping charges of the new replacement light.

 

[huntb]

Hey Ben,

It's definitely 2 years. PM me your order info and who you were speaking to and i'll make sure you get taken care of.

Hey JP, appreciate you getting back so quickly. I just sent you a PM

 

[huntb]

Yes, I and many others have the issue of condensation accumulation inside the lens. Oracle’s stance has been that this is considered normal, and if the light still functions as intended, roll with it. They will only replace it under warranty if it doesn’t work, not for the presence of condensation itself if the light still works. And a warranty replacement requires that the buyer pays for shipping charges of the new replacement light.

As an electrical engineer, I know it is only a matter of time before these lights completely fail due to condensation. I can only hope I don't have to wait for that to happen before I can get a replacement.

 

[richk225]

Well played gentlemen !

 

[huntb]

Wanted to quick follow up on this thread for anyone that was curious. Oracle is sending me a replacement light at no charge and I'm thrilled with that level of customer service. It's unfortunate the light was defective in the first place, but I would definitely buy from them again.

@JP_Oracle thanks again for the help

 

[jaardappel]

After reading the above, is there a way to protect the backup lights by sealing them with superglue around the metal/lens material seam? I wonder if the seam is getting loose, or if the backside needs to be sealed better with silicone around the wiring connection?

Any ideas anyone? Oracle?

I just had the same thing happen after 1.5 years....same side too--Passenger side backup LED filled with condensation. Oracle sent me a new one to install (love wrenching, but not this...painful install imo) so I'm grateful for that. Would be better if it didn't condensate in the first place though.

 

[webwbr]

After reading the above, is there a way to protect the backup lights by sealing them with superglue around the metal/lens material seam? I wonder if the seam is getting loose, or if the backside needs to be sealed better with silicone around the wiring connection?

Any ideas anyone? Oracle?

I just had the same thing happen after 1.5 years....same side too--Passenger side backup LED filled with condensation. Oracle sent me a new one to install (love wrenching, but not this...painful install imo) so I'm grateful for that. Would be better if it didn't condensate in the first place though.

As much as I want these lights, this thread has caused me to pause this purchase. Even if Oracle provides a free replacement, I get the sense the level of effort involved to replace it is significant. It is one thing to take the bumper off the install these, but to take it off (again) due to a factory defect just seems like too big a PITA.

 

[jaardappel]

As much as I want these lights, this thread has caused me to pause this purchase. Even if Oracle provides a free replacement, I get the sense the level of effort involved to replace it is significant. It is one thing to take the bumper off the install these, but to take it off (again) due to a factory defect just seems like too big a PITA.

They are amazingly bright and look great, but def quality control issues here. Not sure if they fixed it yet but the Driver’s-Side LED backup light didn’t fit easily. Lots of discussion on this forum about that too. Kind of disappointing because they look and perform amazingly. Oracle just needs to fix the condensation, wiring, and fitment of the Driver’s Side LED imo.

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