Jeepstrangler
Well-Known Member
- Thread starter
- #1
So like many others I have had some issues with my rear locker sensor. I had people recommend the Z auto locker harness so I went ahead and spent the $179.00 to get the fix. The part arrives and it doesn’t fit. I thought no problem I’ll contact z auto and get a new one. I was wrong. This was the reply (See Photos) Now I understand what they are saying and yes it’s an easy fix, but to pay what really is a premium for a product like this, I find this a particularly unacceptable response. They did not even offer to send a new harness. I think a failure on there part is that they are making an assumption that the end user is both capable and comfortable with making this modification to their product.
I know that this isn’t an isolated incident as other individuals in our group received the same response.
This is poor customer service. If you are unwilling to make this right, I surely will not be purchasing anything else from z auto, or recommend your products to anyone else.
I know that this isn’t an isolated incident as other individuals in our group received the same response.
This is poor customer service. If you are unwilling to make this right, I surely will not be purchasing anything else from z auto, or recommend your products to anyone else.
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