Cracked Windshield Club

mjaga

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your windshield has a 12 month, 12,000 mile warranty on it. If you have under 12,000 miles your dealership should replace it at no charge.
This is good to know... About due for first oil change and rotation... May as well add warranty windshield replacement too.





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JSFoster75

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I'm in!! It wasn't a matter of IF, but WHEN.....

Been driving 15 years now, and my first ever cracked windshield came on the JL at only 4363 miles, which I realize is much more than most. Started as a chip, within 3 more miles it became a 10" crack. 40 miles later and it had walked across the whole windshield. So happy I opted for full windshield coverage...

A side note, performed flawlessly in the first snowfall...

33AC0F87-B831-4F65-9805-62174D506065.jpeg


37354C6B-960E-4A9F-AF3F-0239328701C9.jpeg

It's covered under the 12/12 warranty... Check with your dealer...
 

gbr

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Almost made it a full year. This one stretches across the entire windshield.
20201228_132041.jpg
 
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mjaga

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It's covered under the 12/12 warranty... Check with your dealer...
Checked with dealer (Chicago area) and they say it is not covered (unless part of an extended warranty package you purchased). Also reached out to a 10+ year CDJR service tech I know at a different dealer and he says he has never known FCA to provide that kind of warranty on windshields.

Maybe your dealers are somehow chalking it up as a manufacturing defect in the glass?
 

Jmonroe

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Windshield isn't going to be covered unless it was a material or install defect. Being struck by a flying stone is an accident and is why we have insurance
 

JSFoster75

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Checked with dealer (Chicago area) and they say it is not covered (unless part of an extended warranty package you purchased). Also reached out to a 10+ year CDJR service tech I know at a different dealer and he says he has never known FCA to provide that kind of warranty on windshields.

Maybe your dealers are somehow chalking it up as a manufacturing defect in the glass?
I'm not sure, but when I described the issue to my Service Tech, she said that Glass is covered under the 12 month, 12,000 mile warranty. I imagine a rock hitting it would not be covered, but in my case it cracked when I turned on the defroster.
 

Jmonroe

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I'm not sure, but when I described the issue to my Service Tech, she said that Glass is covered under the 12 month, 12,000 mile warranty. I imagine a rock hitting it would not be covered, but in my case it cracked when I turned on the defroster.
That would be a material or installation induced defect.
 

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