CarPlay Issue

[V8Venom]

On the same screen as the software version.

Duh lol I have 39.6

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[Bulletbill]

In my 21 JLR I have that problem, if I have my phone plugged in the USB port in the arm rest… I’ve since plugged into the front media station usb-c port & have been using it flawlessly since months. Not sure if they have a update for the arm rest/console as of yet. I honestly forgot about it.

I had the same issue and it went away with the same fix.

 

[Cajun21]

That really seems to be a common problem I have a 2021 JLUR and my wife has the apple product and I have the android-we have problem with her phone yet none with mine-beginning to think that this could be a TSB-yet there is not issue in our 2021 RAM 1500-same 8.4 system.

 

[TheDukeofLark]

I have tried both Apple and third party cables and the issue is the same. I am going to try the front port where the USB-C port is and see if I have better luck there. Just insane to me that this issue in some capacity has existed for four years and Jeep can't figure it out. I had many U-Connect issues on my 18 JL which I bought not long after the JL's were released. Nothing but headaches with U-Connect. But I am sure the Wagoneer and its 100k price tag will get the best version they can think up while the Wrangler continues to suffer.

Definitely try the USB-C port on the dash. That is your best chance at success. While using an Apple cable is best, if you don't have one direct from them, just get a decent one from Amazon. You don't have to spend a ton, but don't get the absolute cheapest cable either.

Also (and I'm not a paid endorser) look into wireless carplay dongles. I run one in the console and I don't have to bother plugging in my phone each time. I keep a USB-C to Lightning cable as well for long trips where I want to charge my phone, but otherwise, I use the wireless method daily.

 

[californiajeeping]

Duh lol I have 39.6

Besides the typical try a different cable, test a different phone, disconnect all other items from all USB ports except the phone, reset phone to factory to remove any potentially conflicting apps, try phone in a different vehicle, verify vehicle software is up to date troubleshooting techniques, I’m not sure what else would fix it. Maybe there are some clues here at the wonky USB thread - https://www.jlwranglerforums.com/fo...has-gotten-the-newest-update-report-in.77165/

I do know that the combined efforts to help on this thread is 100x the effort you would get at even the best Jeep dealership since they are required to send all service advisors and techs to IDGAF training classes with monthly refresher courses. ?

 

[Rhinebeck01]

@V8Venom

Also, consider trying this... Doing so has remedied a host of issues.. Probably will not remedy your issue but ya never know..
https://www.jlwranglerforums.com/forum/threads/smart-phone-projection-manager.54960/

 

[V8Venom]

Besides the typical try a different cable, test a different phone, disconnect all other items from all USB ports except the phone, reset phone to factory to remove any potentially conflicting apps, try phone in a different vehicle, verify vehicle software is up to date troubleshooting techniques, I’m not sure what else would fix it. Maybe there are some clues here at the wonky USB thread - https://www.jlwranglerforums.com/fo...has-gotten-the-newest-update-report-in.77165/

I do know that the combined efforts to help on this thread is 100x the effort you would get at even the best Jeep dealership since they are required to send all service advisors and techs to IDGAF training classes with monthly refresher courses. ?

Oh I know the effort on here is probably 1000x the effort the dealer would give lol Me and my wife both use the Jeep and both experience the same issues. I use CarPlay with both phones in two other vehicles and never experience this issue. I probably won't do a reset on my phone over this just due to what a PITA that is. Jeep needs to unfuck themselves.

 

[utjmac]

I too have this issue, and connect through the armrest. It's bad, I can never take a call while physically connected, or it will drop within 20 seconds to 7-8 min. Usually within 2-3min.

Playing music though spotify or apple music and I can't get more than 30 min, before it will disconnect or lockup the screen, requiring me to disconnect and reconnect, starting the cycle over. One of my biggest gripes on my new Jeep. I'm taking it in for the first oil change this week and will address with the dealer and see if anything new has come out. I appreciate people finding the workaround, but I shouldn't have to effectively ignore a console mounted connection, because Jeep can't get their software to work.

I wonder if it's an issue of having redundant USB's that are conflicting, or maybe bluetooth/hardwire connection that conflicts? Hopefully we find a way to update/upgrade the current to work transparantly. Fingers crossed.

 

[V8Venom]

So far the front USB has yet to drop a call or disconnect. I had a 20 minute phone call today with no issues. Typically it would disconnect within a minute.

 

[FritzBrothers]

I have this issue too and had a similar one with my old Infiniti QX56. I found out that my Apple Watch was disconnecting it. Had to put my Apple Watch on airplane more for car ride.

 

[californiajeeping]

So far the front USB has yet to drop a call or disconnect. I had a 20 minute phone call today with no issues. Typically it would disconnect within a minute.

What did you do different to potentially fix it?

 

[V8Venom]

What did you do different to potentially fix it?

Nothing just plugged it into a different port. I never use the front port that also has the USB-C port. I typically use the center console port and thats the one I have issues with.

 

[californiajeeping]

Nothing just plugged it into a different port. I never use the front port that also has the USB-C port. I typically use the center console port and thats the one I have issues with.

Oh. Your first post said you tried different ports, so I assumed you had tried that one already. All USB ports should work, but it helps from a troubleshooting point of view to try them all.

 

[V8Venom]

Oh. Your first post said you tried different ports, so I assumed you had tried that one already. All USB ports should work, but it helps from a troubleshooting point of view to try them all.

Sorry I meant I tried different phones and cables.

 

[df007]

I had this issue and the dealer had to replace the port in the armrest and the rear usb hub. The rear hub is the part that has the ports on the rear of the center console. The arm rest one daisy chains out of there.

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