Awful service experience

[gsbrockman]

I have had a good experience with 495 Chrysler, Jeep, Dodge. They performed my wave oil changes, rotations and even gave me many, many additional scratches, swirls, imperfections, and blemishes as they washed it each time.

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[MayThe4x4BWU]

In the many interactions with Jeep and Dodge dealers over the years, I've never had anything close to this type of encounter with service.

But then all of my purchases and service in the last 15 years have been at rural and small town dealers. This a typical thing for big town dealers then?

 

[gsbrockman]

First of all, should have recorded the incident.

If I were the OP, I’d go back for Round II......With this on my dome:

If the smegma breathed service writer shows his ass and turns into a fucking crybaby over the camera on your dome, let him know that cameras are everywhere nowadays.

 

[Deleted member 59498]

Jeep Wave Program= free oil changes and asswhoopings

You will take your 6 quarts and assbeating or we will come to your house also! -Jeep Wave

 

[Old Dogger]

This is so bad, that it is almost unbelievable……That Guy has to be high on drugs!

 

[Opus]

I'm glad to read you got both Corporate and law enforcement involved. Assholes like this do what they do because most people are cowed by their behavior and don't report it. Keep us posted on what happens.

 

[mwilk012]

I live in Germany and I can tell you that Jeep dealers are worse than Hitler and Stalin ..... combined.

I think this post is literally a violation of German law

 

[Terrymo]

Was it the Service Manager at Soprano Chrysler Dodge Jeep RAM?

 

[ELJL]

This is so bad, that it is almost unbelievable……That Guy has to be high on drugs!

Maybe the tech that did the work was his personal hire, and the general manager chewed his a** out about it all?? He just ‘mis-managed’ all of it. ?

 

[PatriotX]

NAME AND SHAME.

Please out the dealership. If story true, others should know.

 

[Rhinebeck01]

I would like to have been say an ant on the dealership's parking lot pavement sitting there listening to .... and watching closely ... to see body language of each individual involved and to see what came out of the Dealerships employees mouth and out of the JL owner's mouth.

I'd then have a better handle on what actually transpired.... and then this old ant could tell each of them how they could probably have handled the situation much much better.

 

[TwelveGaugeSage]

I've only dealt with two Jeep dealerships in MA. I will happily name and review them.

Bertera Jeep in West Springfield. Only dealt with sales side, but it was such an awful experience that I will never go to them or any other Bertera dealership. They basically screwed up my order then refused to give me my deposit back. I got it back, but it took publicly outing them to do it.

Metro Jeep in Chicopee has been good for me. I have only dealt with their service department, but aside from forgetting to rotate my tires while doing an oil change and new transmission under warranty, they have been good. Gave me a loaner without any grief.

Please, OP, name and shame so we can avoid that place.

 

[Beau Nugget]

In the many interactions with Jeep and Dodge dealers over the years, I've never had anything close to this type of encounter with service.

But then all of my purchases and service in the last 15 years have been at rural and small town dealers. This a typical thing for big town dealers then?

I think poor performance/miserable customer experience is pretty normal at big city dealerships. I’m fortunate to live in a rural area and the small town dealers always seem to take care of their customers. I have a really high opinion of my local Jeep dealer. Pretty much every time I’ve gone to a dealership in a bigger city, I’ve hated it. Except the last time when we bought our JL. Which was actually a Ford dealer, and they had traded for the Jeep we bought

 

[OrneryBear]

I've only dealt with two Jeep dealerships in MA. I will happily name and review them.

Bertera Jeep in West Springfield. Only dealt with sales side, but it was such an awful experience that I will never go to them or any other Bertera dealership. They basically screwed up my order then refused to give me my deposit back. I got it back, but it took publicly outing them to do it.

Metro Jeep in Chicopee has been good for me. I have only dealt with their service department, but aside from forgetting to rotate my tires while doing an oil change and new transmission under warranty, they have been good. Gave me a loaner without any grief.

Please, OP, name and shame so we can avoid that place.

Has anyone had a good experience anywhere in Springfield though? ?


For real though, it seems like people report how horrible all jeep dealers are, tend to be from the same parts of the US consistently. I know of bad dealers in Ohio, but Jeep people I meet here can all name a good dealer nearby.

Not saying I trust a dealer to work on my Jeep.

 

[Old Jeeper]

That's ugly. Not sure what I would do about him threatening to come to my house. Probably file a police report on the terroristic threats and let them pull the security footage.

The only times I set foot in a dealer's shop is when I buy a new vehicle, recalls and warrant repairs.

In Texas if he said that to me, I would give him my address and ask him if he has ever met GOD. Rural ranches can be deadly for those who enter. I had a 7 ft game fence, and locked main gate, you get in by permission only, but if you get in without permission... Smith & Wesson, John Deer, Back Hoe!

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