5 inch radio issues = $ refund

[thewolfman2010]

Comparing it to your Challenger is a red herring. You got the base radio, warts and all. Not saying you are not entitled to be disappointed nor saying it is not poorly designed, just saying you got what they offered and if there is actually something wrong or mis-advertised, then take it in for a warranty claim and get it fixed.

As to wanting the 7" display radio, it is part of the Technology Group package that comes with both Auto Air and a enhanced instrument cluster. They could not officially offer to you anyways without having to put all the other stuff in and change your build sheet sales coding.

This is incorrect. I purchased the 7” radio after the fact and installed it myself. The dealer will be updating my vin# and sales code so I can get the 7” software updates from the UConnect website.

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[JeffCon55]

Sadly, My 5" radio is being replaced today. Random times when I connected via USB, the radio would "pop" through the speakers and go blank. It would restart and all the settings would be a mess, Clock, volume, saved stations....
After a while, It was just doing it by itself, no usb. Just an awful radio (IMO) I had a '15 Silverado and that radio was far superior.
I asked at the dealership if I could upgrade to the 7" and they balked at it.

 

[Vintage]

This is incorrect. I purchased the 7” radio after the fact and installed it myself. The dealer will be updating my vin# and sales code so I can get the 7” software updates from the UConnect website.

How much is the 7" radio?

 

[NYmadferit]

Check the threads. If you have an iPhone and the 5" radio, it's basically unusable.

I can CONFIRM this. Very frustrated.

 

[NYmadferit]

Sadly, My 5" radio is being replaced today. Random times when I connected via USB, the radio would "pop" through the speakers and go blank. It would restart and all the settings would be a mess, Clock, volume, saved stations....
After a while, It was just doing it by itself, no usb. Just an awful radio (IMO) I had a '15 Silverado and that radio was far superior.
I asked at the dealership if I could upgrade to the 7" and they balked at it.

Are you replacing it or are they replacing it? I want to ask my dealership to replace mine. I have the same issues.

 

[Kirasdad]

So i've been pretty pi$$ed about the 5 inch uconnects performance so i called the complaint line.

Described my issues:
.lack of functionality in usb mode due to the display especially in album and folder searches
.lack of channel memory labeling past the first 5 mems
.poor antenna reception
.poor serius reception
.lack of source and tracck memory

Took 3 levels of support but Told them ive always had base radios and have never been dissapointed until now. That i wanted to take a crowbar to this radio. That my 14 challenger base radio was light years better than this.

I asked for an upgrade to the 7inch but they refused. Instead offering to pay 1 month of my payment which was 320 a month. I responded with how about 500. And they agreed. Check will be coming within the month.

So i've been pretty pi$$ed about the 5 inch uconnects performance so i called the complaint line.

Described my issues:
.lack of functionality in usb mode due to the display especially in album and folder searches
.lack of channel memory labeling past the first 5 mems
.poor antenna reception
.poor serius reception
.lack of source and tracck memory

Took 3 levels of support but Told them ive always had base radios and have never been dissapointed until now. That i wanted to take a crowbar to this radio. That my 14 challenger base radio was light years better than this.

I asked for an upgrade to the 7inch but they refused. Instead offering to pay 1 month of my payment which was 320 a month. I responded with how about 500. And they agreed. Check will be coming within the month.

 

[JeffCon55]

Are you replacing it or are they replacing it? I want to ask my dealership to replace mine. I have the same issues.

They are replacing it.

 

[JeepCares]

Sadly, My 5" radio is being replaced today. Random times when I connected via USB, the radio would "pop" through the speakers and go blank. It would restart and all the settings would be a mess, Clock, volume, saved stations....
After a while, It was just doing it by itself, no usb. Just an awful radio (IMO) I had a '15 Silverado and that radio was far superior.
I asked at the dealership if I could upgrade to the 7" and they balked at it.

Hi JeffCon55,

If you are in need of additional assistance while your Jeep is in service, please send us a PM with your VIN and mileage.

Darlene
Jeep Social Care Specialist

 

[pichenet]

Hi JeffCon55,

If you are in need of additional assistance while your Jeep is in service, please send us a PM with your VIN and mileage.

Darlene
Jeep Social Care Specialist

I worked with Darlene and Jasmine at Jeep cares who escalated me to the Uconnect team who sent me an ambiguous message that made me think they might help me with something... alas bring it into the dealer was my only option and I was told the dealer could help IF I could reproduce the problem. I wouldn't believe it if it didn't actually happen. Here is the sequence of events that I experienced.

1) Have issues with my 5" radio losing time and resetting. It loses time fairly consistently and has reset about 5 times now. I recognize the resets because the time gets reset to 00:00 (or 12:00). Best I can tell my settings are maintained across resets - at least my bluetooth devices are.

2) I found a group discussing this. Jasmine from Jeep Cares posted to the OP that she could get his issue escalated with the Uconnect team. I figured great and sent a note to Jeep Cares with my VIN and issue as requested by Jasmine.

3) Darlene promptly replies and tells me to take my Jeep to the dealership. I am very reluctant to do so without a known issue or a game plan. If they said for example - take a crash dump off the device and post it to ticket ### that would be helpful.

4) I went back and forth with Darlene (via personal message across a week and a half) and eventually had her make the connection to the original offer that Jasmine presented. Specifically escalating to the unconnect team.

5) My issue was escalated to the uconnect team and thats where the fun begins. I will post my interaction here. I can only post partial interaction because of the way their system works. Its not an email thread that I see. Just responses from Jeep (like a one sided conversation).

Email 1: From Freddy: This is Freddy, your Uconnect Case Manager. I am very sorry to learn of the problems you have encountered regarding your uConnect system. I would like to assist you in resolving these issues. You can reply to this email with your concerns or you can reach me at the number below. Please leave a message if I’m not available and I will return your call as soon as possible. My office hours are 10:30 p.m. to 6:30 p.m. EST, Monday to Friday. The Uconnect Case Management telephone number is: 877-855-8400 and my direct extension is 471 9606. Also, for your convenience you can reply via the link within this email. To reply to emails, you will have to use a computer as the email will not work with mobile devices. Please contact me if you require further assistance. Thank you!

I couldn't make heads or tails of this email so I responded (via a link) and asked if there was anything else that Freddy needed from me.

Email2: Hello, I don't think I need anymore information, unless you have more issues other than the radio intermittently losing time and rebooting itself. What I would recommend if you haven't done this already, would be to get your vehicle to the dealership and having them diagnose this issue.

Since he didn't need any more information from me I asked him if he had an ETA for problem resolution. (admittedly not addressing his comment about the dealer).

Email3: What do you mean exactly? Did you take it to the dealership and you were told to wait for an update or the repair to be available?

i asked him if he was with the Uconnect team.

Email4: Yes, I am on the uconnect team. I would like to help with assisting to resolve this issue, but it can't be done without a dealership visit, if they can replicate the issue, they can find a way to resolve it. We are not technically trained to fix issues over the phone or email.

At this point I asked him why I was interacting with him in the first place. I explained that the Jeep Care team said they would escalate the issue to the uconnect team and that that gave me the impression that a capable team would be taking action to resolve my issue.

Email5: Hello, I apologize for the confusion, but we are not technically trained here at customer service. If the issues cannot be fixed with our basic troubleshooting, we rely on the dealerships to assist with the matters at that point. I can call you and we can go through them, but we really test them to see if they worked especially with how rare you issue happens.

At this point I am at least two additional weeks in to back and forth with these guys. I did not respond.

Email6: Hello, I just wanted to know if you received my previous email and scheduled an appointment for your vehicle's concerns to be looked into?

I asked him to close my ticket as UNRESOLVED.

 

[Capt-Zoom]

If you want pm me and i will give you the extension of nicholas...the guy that helped me.

 

[Capt-Zoom]

For the skeptic. The $500 check arrived far sooner than expected. Thank u FCA

 

[Swanny297]

For the skeptic. The $500 check arrived far sooner than expected. Thank u FCA

So now you have $500 and a crappy radio what’s the plan?

 

[Capt-Zoom]

Likely find a new radio. Need to find adaptor harness to get the sirius xm to work with aftermarket.

 

[NYmadferit]

They are replacing it.

Any updates?

 

[GoGators353]

I thought it was just mine; lots of resets, seems to hate my phone, my work phone, my wife's phone, and in general is super slow to respond to touch. The worst is when the radio is loud when you turn the car off and when you turn it back on and want to quickly turn it down, you can't because it won't respond until you click the "Accept" button which takes forever to load and then even longer to respond to your touch.

Glad it's not my daily because the dealer is terrible, radio annoys me, my mileage can't seem to break 15 mpgs no matter how hard I try, my windshield leaks all down the inside, and the car wonders all over the highway.

I know, it's a Wrangler and I shouldn't expect anything and if I bought a used one, I wouldn't but this was $38k and new. Fun vehicle but very poorly made/planned; flame me.

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