Chapman could not let us pick up , please help

[James888]

Folks, hope you are doing well.
I ordered my JLRU last November at Chapman and picked up January 8 without issue.
Meanwhile I ordered GC for my friend (She could not speak English)in December. I emailed to dealer if they need my friends information at first but no reply. Then I picked up my JLRU and asked my salesman Steve in Chapment to update my friends information for GC order. Steve wrote the info down and promised will update. Now the car arrived, we are told the name is mismatched and can not let my friend pick up. The dealer do not reply my email and my friend is waiting for picking up. I do not know what to do now.

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[Mikes4xe]

Who’s name was it ordered under? If the person trying to buy it does not match the order, they will not release it.

 

[ras815]

Folks, hope you are doing well.
I ordered my JLRU last November at Chapman and picked up January 8 without issue.
Meanwhile I ordered GC for my friend (She could not speak English)in December. I emailed to dealer if they need my friends information at first but no reply. Then I picked up my JLRU and asked my salesman Steve in Chapment to update my friends information for GC order. Steve wrote the info down and promised will update. Now the car arrived, we are told the name is mismatched and can not let my friend pick up. The dealer do not reply my email and my friend is waiting for picking up. I do not know what to do now.

I'm pretty sure they can't 'update' an order to someone else's name. They should have explained this to you more clearly when you originally ordered, but I believe this is Stellantis policy. Likely, the car will enter their normal inventory and you'd probably have to pay market price for it.

 

[James888]

No any explanation. I emailed them first if they needs my friends information. Even I picked up my wrangler and make sure they update my friend's information. And salesman Steve wrote the information and update later. They should tell me if they could not.

 

[James888]

Who’s name was it ordered under? If the person trying to buy it does not match the order, they will not release it.

It should be my name, since I ordered JLRU first. then ordered GC a month later and emailed them if they need my friends information or later.

 

[Mikes4xe]

It should be my name, since I ordered JLRU first. then ordered GC a month later and emailed them if they need my friends information or later.

If you ordered it under your name, you have to purchase it. Doesn’t matter what you emailed them about the vehicle being your friends after you already ordered it under your name.

 

[Glovetown]

If you ordered it under your name, you have to purchase it. Doesn’t matter what you emailed them about the vehicle being your friends after you already ordered it under your name.

Sounds sketchy to me

 

[fjrrider]

Did you call them and ask to actually talk to someone (general manager or sales manager) rather than waiting for email reply? Have all proof of correspondence handy (including the email you sent that they didn't reply) along with dates when you spoke with Steve.

 

[James888]

I did call them and give them my experience and situation, even forward old email that if they needed my friend information to update. Although they ignored my email that time ,they still should let me know if they could update when I picked up my JLRU on Jan 8 in the site.

 

[garykk]

So is the order in your name??? If so, you’ll have to pick it up. Take your friend, let her pay and have title put in her name or both if they won’t do both names. When you receive the title, put it in your friends name at a DMV.

 

[Antonio]

This is the exact reason why they send you the order build sheet and ask you to confirm all information and vehicle build is correct, I was told via email and again when confirming order over the phone that no changes can be made after the order has been placed, it’s unfortunate but the dealer is doing what they are supposed to, hopefully they might work with you if you provide proper proof etc but that’s the policy

 

[areuriding]

SMH....

 

[HungryHound]

It's disheartening to see how legitimate companies deny sales to shady customers.

 

[SB2008]

I read that Jeep has a problem with the key fob or electrical system on the grand cherokees and currently it has a stop sale order placed on it. Maybe this is the issue? Even if it's in your name I believe you have a right to refuse it, then I don't see why they can't sell to your friend

 

[Deleted member 59498]

Umm they sell it to someone other than on the purchase order they can get their allocation lowered by FCA. They need to sell it to you not her.

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