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Chapman could not let us pick up , please help

fjrrider

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So by this "policy", because our current order is in my name only, the dealership can't sell it to my wife?
I went through the whole process to order my last one using my name, email, etc and Jeep keeps sending stuff to my wife thinking she is the owner using her name, her email, etc. We're both on the title.
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JABCAT

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I went through the whole process to order my last one using my name, email, etc and Jeep keeps sending stuff to my wife using her name, her email, etc. We're both on the title.
For certain reasons, some things are in my name only & some are in my wife's name only. If we don't pay cash for the Wrangler, it'll most likely be in her name only, even though my name is on the sold order form. So what some are claiming by this sold order policy, is technically the dealership cannot sell the vehicle to my wife because my name is the only one on the order?
 

amprice4

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So by this "policy", because our current order is in my name only, the dealership can't sell it to my wife?
I don't know for sure. I would guess that you would be ok as you have the same last name and live in the same household. I'm sure that this isn't something that they haven't seen before and they will be able to handle your situation pretty easily.

The problem with the OP is that they aren't related and dont live in the same household.

The order is also tied to an address so with just a first name changing I wouldn't see an issue.
 

sherpaJL

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So by this "policy", because our current order is in my name only, the dealership can't sell it to my wife?
I'm old school, married many years, from day one all of our 'stuff' is held jointly, car titles, bank accounts, property titles, etc. Not sure why you wouldn't put your wife's name on the new vehicle order also. I do, makes life easier.
 

JABCAT

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I'm old school, married many years, from day one all of our 'stuff' is held jointly, car titles, bank accounts, property titles, etc. Not sure why you wouldn't put your wife's name on the new vehicle order also. I do, makes life easier.
There are just certain reasons why we do things this way, which aren't relevant to the question posed.
 

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antman006

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That is why I help her order. I know it is some kind of my fault, I never help anyone order a car and do not have experience. Again the dealer should tell me any time before picking up
Your only way out of this is if you co-sign the wrangler with her, but then you are on the hook if she doesn't pay. Otherwise she's SOL
 

sfurash53

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Sorry I fault the dealer here.
The salesmen took the info and took on the responsibility at that point as a representative for the dealer.
Despite what people are saying here given the times we are in and how quickly a dealer will sell a customer out for a buck I don't trust the dealer here and honestly if this were another issue with another dealer not on this site we all would be hanging the dealer out to dry and saying what a crook he is.
Sorry call me old fashioned given this guy is bringing business to the dealer plus bought a car himself the dealer should just fix it, that's good customer service.
The two sales probably total 100k or more not too shabby if you ask me.
As a member of the forum I wouldn't consider him for my next car
 

Antonio

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Sorry I fault the dealer here.
The salesmen took the info and took on the responsibility at that point as a representative for the dealer.
Despite what people are saying here given the times we are in and how quickly a dealer will sell a customer out for a buck I don't trust the dealer here and honestly if this were another issue with another dealer not on this site we all would be hanging the dealer out to dry and saying what a crook he is.
Sorry call me old fashioned given this guy is bringing business to the dealer plus bought a car himself the dealer should just fix it, that's good customer service.
The two sales probably total 100k or more not too shabby if you ask me.
As a member of the forum I wouldn't consider him for my next car
First off the two sales of $ 100 K is not going to the dealer but stellantis, so the dealer isn’t banking that much! Second the issue here is not really on the dealer but so much on the manufacture, many of them are penalizing dealership for marking orders as sold inventory in order to get them faster and on their lot with a much quicker turn around time, for this exact reason the dealer asks you to confirm your info on the order because once it’s submitted to the manufacturer changes can’t be made! Now put yourself in the dealer situation you sell the order to his friend and it’s a different name, address etc the order is also price protected cause of the price increase from jeep, if stellantis does an audit or finds out that it’s a mismatch of owner, address etc from the sale order vs the original vehicle order sheet now the dealer is going to look like they are doing something shady to the manufacturer, which they are not! Right!
 

Heimkehr

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@James888
I've real empathy regarding the dealer going into radio silence when you and/or your friend require answers. Hopefully you'll have resolution here, sooner rather than later.

That said, and with respect, are you certain that you provided all relevant information, to the relevant dealer employee(s), at the appropriate times? We know your friend isn't fluent in English, but the content of your posts here suggest that English isn't your first language, either. Some things do literally get lost in translation. Perhaps that occurred at some point in the communication between you and the dealer? This might have contributed to the appearance of a shady purchase effort, as already mentioned.
 

t.i.

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First off the two sales of $ 100 K is not going to the dealer but stellantis, so the dealer isn’t banking that much! Second the issue here is not really on the dealer but so much on the manufacture, many of them are penalizing dealership for marking orders as sold inventory in order to get them faster and on their lot with a much quicker turn around time, for this exact reason the dealer asks you to confirm your info on the order because once it’s submitted to the manufacturer changes can’t be made! Now put yourself in the dealer situation you sell the order to his friend and it’s a different name, address etc the order is also price protected cause of the price increase from jeep, if stellantis does an audit or finds out that it’s a mismatch of owner, address etc from the sale order vs the original vehicle order sheet now the dealer is going to look like they are doing something shady to the manufacturer, which they are not! Right!
so what do you think the dealer is going to do in this case? Send the jeep back to Stellantis! I don't think so. They are going to sell it to a mope coming into their dealership at MSRP+
 

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James888

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@James888
I've real empathy regarding the dealer going into radio silence when you and/or your friend require answers. Hopefully you'll have resolution here, sooner rather than later.

That said, and with respect, are you certain that you provided all relevant information, to the relevant dealer employee(s), at the appropriate times? We know your friend isn't fluent in English, but the content of your posts here suggest that English isn't your first language, either. Some things do literally get lost in translation. Perhaps that occurred at some point in the communication between you and the dealer? This might have contributed to the appearance of a shady purchase effort, as already mentioned.
I gave all my friend information on the dealer site and sales Steve wrote it down. My point is that they should tell me I could not change name any time , so I can place another order or something else. Now we are waiting for months and get nothing.
 

Gorpf

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Jeep keeps sending me emails addressed to other people….?‍♂
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