Worst Service Department

[jromanmd]

These stories are crazy. I literally just got my 23 Rubicon V6 October 16th. I paid the $ 399 for "5 Years" of Oil Changes and Tire Rotations. That doesn't even include the fluids, basic checks etc.. I just called the Finance Department since I haven't used it yet, told them I wanted it refunded. They refused.

I just got done with Apple Card and disputed the charge. Explained everything, they refunded the amount and are "investigating".

After talking with some local Jeep Owners in Annapolis, Maryland I started hearing similar stories about this dealership I bought the Jeep from.

No Fing way I am going to let these numbnuts service my Jeep. Thanks for sharing your stories as a warning to the rest of us. I appreciate it!

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[Fast-n-Furious]

Had bad experience with Jeep dealer in the past so I started doing maintenance all by myself. So far I did oil change, 5-tire rotation, diff fluid change and added transfer case fluid. Get ready with all the tools and parts, take your time and you’ll get a peace of mind as well as feeling of accomplishment.

Take pictures of the process and use as document. I also added my service records at Mopar.com.

If I get screwed once, I would never go back.

 

[GearWhore]

For a lot of people the "do it all yourself" is not feasible. I could do my own oil changes, but then I have to buy the oil, filters, get a little messy, recycle the oil, etc. One of the selling points for buying new is not having to go through that for the first 30-50k miles. Spend your own time on mods and work that is more fun.

I would say I've had more than my share of bad dealership service experiences, and OPs sounds like how it starts. Oily footprints on the bumpers and even in the engine bay for an oil change, scraped fenders, coolant drips, etc. Welcome to the club. Yay.

My JL has been at the dealer, partially disassembled in the parking lot, for 54 days as of today, for a cascading series of warranty repairs and failures.

 

[Steph1]

To top it all off, I think they may have over filled the oil too, although with the cable dipstick it is so hard to see a reading when the oil is so new and clear. It is definitely at least a quarter inch above the cross hatch on the cable.

I have a call and an email in to the Manager, no reply as of yet.

Well, judging by your level statement, if its on level ground, you are the winner of a free additional quart of oil FFS!!!

You'll see that when you do your own oil and filter change and add a 5 quarts jug of oil, it sits perfectly at the top of the grid. Well, on a 3.6 V6 that's where it sits.

 

[garyji]

Maybe I missed it, OP, but you need to NAME the dealer!! Might help someone out down the road.

G.

 

[wolf]

The more I see these write ups about unbelievable inept service depts at the dealerships reinforces the idea of a separate company (not part of the dealership)that has trained techs to do warranty work and service our vehicles.
A purchasing organization on line to purchase your vehicle direct from the factory. Also why aren’t the veh owners telling us what service at what dealership? I know there are naysayers who will disagree. That’s ok. I do my own service maintenance except for warranty work. Hey, and I’m one of the older citizens. It’s actually a good way for me to relax.

 

[Beaching631]

The only thing I ever let the dealer touch my car for is NYS inspection and that clutch recall.
I have 3 herniated discs in my back and neck, but the design of the jeep still makes it easy and comfortable for me to change the oil. Then I hire a neighborhood high school kid to do a 5-tire rotation in my driveway for 40 bucks cash (edit: since the tires are so heavy)

 

[Old Jeeper]

You want bad service:

Naples Jeep, Naples Fl

Samantha Beaulieu

Service Advisor

Naples Jeep

6381 Airport Pulling Rd

M, Naples, FL34109



Samantha,

I have hesitated to write this letter to Naples Jeep, but yours is the only e-mail I have. Since you are involved, I send this to you and request you forward this to the correct Naples Jeep personnel.

As you know I initially brought in my Jeep for Windshield motor failure and the Jeep pulled to the right under hard braking. The total bill was $899.04 and they kept my Jeep for 5 days in the shop.

I was told I did not have an extended Jeep Warranty. I knew I had purchased one only a few months ago. However, I did not question and paid the $899 bill.

When I went to drive out a message came up on my screen and it said “Unable to connect to the OBD 2” with my Alpine Radio. In addition, when I put on my right turn signal to drive out a message came up saying “Right turn signal is out”, later I got the same message for my left turn signal. I just guessed it was a glitch and would work itself out.

It did not and I stopped by and was told my Alpine Radio was not OEM and they could do nothing and I did not mention my turn signals assuming it was just bulbs that failed. I said no problem I will take it to the Alpine dealer and pay for it myself which I did and have not asked for any $ consideration from Naples Jeep. I have the build sheet on my Jeep and it shows the Option: “Alpine 550 amp, 9-Spkr w/All WeatherSubwoofer”

I took my Jeep to Best Buy where they sell and install Alpine auto radios. The Alpine Tech spent about 30 in trying to trace the wiring and discovered it had been unplugged, on purpose, it was a snap in plug. The Tech said someone unplugged it and then hid the wiring up inside the dash which took him 30 min to find.

Later, I went to replace the bulbs in my turn signals. I took off the back connector and removed the plug, what found was a cut wire, I checked the other turn signal and it too had a cut wire.

The only place this could have occurred was the Service Shop over the 5 days it was there. I came down to Naples Jeep, spoke with you, and informed you that indeed I had an extended warranty and brought a copy. I had called Jeep and they looked up my data and confirmed I had the extended warranty. I met with a Service lady and she confirmed I had a warranty that covers the services and that in fact, I should not have been charged for the work performed, but it should have been covered under warranty initially.

Then I met with another Service person that you introduced me to and the purpose was to show what had happened to my Jeep while it was in the shop. The 3 items I mentioned above:

Wires cut on the L/R Turn Signals

Radio Unplugged

He goes on the defensive and tells me it was impossible. Next thing I know I have 3 or more people out there all acting extremely aggressively and in total denial.

AT NO TIME did I ever ask you, or these people (Service people) to cover this, do work on this, or reimburse my cost of getting my radio repaired or the turn signals repaired. I was ONLY there to sort out the warranty issue and to inform the Service management team that this damage occurred while my Jeep was in the shop.

However, I no longer feel assured that my $899 will be refunded. This is because of the attitude, threats, and visible anger of the Service Managers that surrounded me in front of my Jeep and verbally attacked me. To say it was ugly and conformational would be an understatement. I went to leave and said I want to get my original Invoice for the $899.09. Service Mgr said I was NOT going to get it and if I tried that he was going to call the police. I have no idea for what. I made NO DEMANDS of any kind, I was only there to inform what occurred, no more, no less.

At this time, I am not feeling as that I will get my refund due to the attitude by the Service Managers that surrounded me and threatened me. For that reason, I will go thru my bank, using this letter as the basis, and request they withdraw my payment on my Visa card from Naples Jeep.

Here is my extended Jeep Warranty: 3/36 Care Plus, effective 01/25/2022, Plan # 50294518.







YES my bank withdrew my payment and credited it my account.

Bad you say?

While this is going on I am dealing on a 2022 JLR, and they made my written offer and I accepted and said I will be within the hour, send it to make ready. (this is Saturday am 9:15.)

10 am I clean my Jeep and drive up to the showroom and my sales guy calls and says I am sitting in your parking lot what do you want. He says the Jeep is SOLD...WHAT, on the way to your office.

He says sorry but they sold it at 8:30 am the boss told me. WTF, I have written offer and I accepted in writing, that is my Jeep, this makes it a LEGAL and BINDING CONTRACT. Then let me talk to the boss.

The Boss is a FLAMING AZZHOLE. He tells me he does not care if I have a signed contract the other guy is gonna get it cause he is willing give more money for it and he does anything wants in the dealership, he says he RUNs IT.

Naples Jeep, Naples FL BNIG dealership...

OK, fine we talked about me ordering one, a 2023. " NO, there no ordering here..." and he turned around and walked away

 

[UniqueUserName]

Once I drive it off the lot, the only time the dealer ever sees my vehicle again is if there is a recall or warranty work to be performed, whether I'm entitled to "free" service or not.

 

[cripton805]

I posted these on another thread. First Wave oil change.

 

[jromanmd]

This is all just crazy. I am literally speechless that these dealers get away with this. What was funny to me, the day I got the call that my Jeep was delivered from Toledo, by the time I got to the dealer, 2 other salesman were trying to negotiate with people on selling it.

The sticker said "Built just for XXXXX" and the VIN was attached to my order. It's almost like they dont give two shits about anyone and are in it for the quick buck. I had to go outside and tell the people who were trying to test drive it to get the F out of the Jeep.

Just amazing.

 

[SH556JL]

I’m sure it already been mentioned. But this abuse so far experienced, is provided for “free” as part wave. No need to pay extra, in fact it’s worse when you think the dealer is double dipping for one service with two separate providers.

 

[Rick4570]

Yes, so far I am still using the Jeep Wave free service

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