Whining about Whining

[Torenhall]

Calm down guys, you'll get your Jeeps

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[Rubi]

Could the FCA be more communicative? Sure. But they’re probably too busy trying to catch up on an unpredicted demand. If they had delayed the launch people still would’ve been pissed...if I were them I’d be temporarily charging more for options that they were running out of i.e. Dual Tops & Premium Soft Tops.

It is was it is, and I’m sure the workers are pissed that we’re pissed because they’re already working their butts off trying to maintain the highest quality standard they’re capable of. Life happens, we’re humans, and we’re all far from perfect.

Also there’s a reason why you haven’t really seen any car manufacturers successfully start up in the past few decades. It’s an insanely hard accomplishment that even Elio https://www.eliomotors.com/about-elio/ hasn’t even officially launched production. They initially had the launch date set for like 2015 or even earlier.

I’m sorry but I don’t agree with some of your statements. It doesn’t take more than a matter of minutes to update your dealerships, reps and JeepCares as to your production intentions. FCA has communication departments to do this. As I stated in my post; they made sure all their marketing avenues were thoroughly addressed; TV commercials and numourous magazines.

Yes, now I’m whining, but I’m beyond pissed off; there’s no excuse for FCA to be crapping on us as they most definitely are.

 

[ClayMan]

Could the FCA be more communicative? Sure. But they’re probably too busy trying to catch up on an unpredicted demand. If they had delayed the launch people still would’ve been pissed...if I were them I’d be temporarily charging more for options that they were running out of i.e. Dual Tops & Premium Soft Tops.

It is was it is, and I’m sure the workers are pissed that we’re pissed because they’re already working their butts off trying to maintain the highest quality standard they’re capable of. Life happens, we’re humans, and we’re all far from perfect.

Also there’s a reason why you haven’t really seen any car manufacturers successfully start up in the past few decades. It’s an insanely hard accomplishment that even Elio https://www.eliomotors.com/about-elio/ hasn’t even officially launched production. They initially had the launch date set for like 2015 or even earlier.

You have a point and I get it. But Elon musk has a news release every so often to keep customers informed. At FCA, the workers are probably burned out, the customers are pissed, suppliers are squeezed, and management is probably getting bonuses because profit margin is high and demand is through the roof.

As I said before, I will buy a Jeep even if I am mistreated. But I refuse to call it an acceptable customer service. I am buying it becuase I like the product inspite of FCA’s customer management blunders.

 

[liquids]

verbal diarrhea = logorrhea

 

[Lurvis33]

Also if anyone is getting too stir crazy come over to the Jeep Humor Waiting Room. No whining about Jeeps and plenty of jokes to go around
https://www.jlwranglerforums.com/forum/threads/jeep-humor-waiting-room.4525/page-322

 

[ClayMan]

verbal diarrhea = logorrhea

Very nice equation. Thanks for sharing. Not only I learned one more new word, I can actually use it.

 

[JLWF Dealer Guy]

I remember that post..I agreed with you. No point in bitching about things you can’t control, right?

 

[JLWF Dealer Guy]

You have a point and I get it. But Elon musk has a news release every so often to keep customers informed. At FCA, the workers are probably burned out, the customers are pissed, suppliers are squeezed, and management is probably getting bonuses because profit margin is high and demand is through the roof.

As I said before, I will buy a Jeep even if I am mistreated. But I refuse to call it an acceptable customer service. I am buying it becuase I like the product inspite of FCA’s customer management blunders.

The old car guy saying goes... if you want to invest millions of dollars into a dealership and want to give yourself “x” amount for your trade, please do. Until then, it’s worth”x”. ( yes less than you think). What I’m saying is...a multi billion dollar company is looking so far ahead of every person here or on every forum out there that they don’t give 2 shits. There has NEVER EVER been a new car that has hit my lot that didn’t end up selling in one way or another. Let alone a Wrangler. Even the ones I had my doubts on. I praise them for giving us this product. Even thought the dealer may have to all the vehicle for a loss to gain volume, FCA makes a shit ton so they can improve the next one. Some of you kno I don’t have faith I. The mothership but come on. You sound like a bunch of fucking entitled melenials. Yep I said it. With that, I’m out of this discussion.

 

[jaldeborgh]

You have a point and I get it. But Elon musk has a news release every so often to keep customers informed. At FCA, the workers are probably burned out, the customers are pissed, suppliers are squeezed, and management is probably getting bonuses because profit margin is high and demand is through the roof.

As I said before, I will buy a Jeep even if I am mistreated. But I refuse to call it an acceptable customer service. I am buying it becuase I like the product inspite of FCA’s customer management blunders.

If you do a little research on Tesla you’ll discover the Model 3 roll-out is a full on disaster, the result is Tesla is seeing it’s biggest losses ever and Elon’s response is to add fuel to the fire by promising still more new and different products, not to mention sending an older version of the sports car into space (admittedly very very cool). But if anyone on this forum had a model 3 on order I’m sure we’d be pissed as they have delays far exceeding a few weeks or even a few months. I understand we both, live in a world of instant gratification and that social media gives us unlimited opportunity to play the victim and vent our respective spleens; but please remember most people on this forum are in roughly the same boat/situation so hearing others complain is in no way satisfying. No one here is being singled out, so, as my mother used to say, “if you can’t say something nice, don’t say anything at all”. Just one old man’s opinion, who’s also been quietly waiting for his new JL and 1st Wrangler.

 

[PavementWarrior]

I’m sorry but I don’t agree with some of your statements. It doesn’t take more than a matter of minutes to update your dealerships, reps and JeepCares as to your production intentions. FCA has communication departments to do this. As I stated in my post; they made sure all their marketing avenues were thoroughly addressed; TV commercials and numourous magazines.

Yes, now I’m whining, but I’m beyond pissed off; there’s no excuse for FCA to be crapping on us as they most definitely are.

Here is the deal, no matter what they say you will still be pissed because there is only one answer you want, which is your new jeep is on the way.

I have been the R&D lead engineer on several high demand new products, sometimes demand spikes more than we thought, plus some part has some issue, and just when we get a handle on getting more something else happens like you get a bad reel of chips making the last run of some board fail... ok now that time you gave due to the one problem is usurped by the new problem. Then everyone is mad because you were honest and gave a time you thought was real, and it was.. till something else happened that should not have.

Bottom line, giving dates is dangerous, why? because modern engineering is complicated and no one company controls its supply line fully esp on new products. All they can do is to try to catch up to demand, give a date thats not too far out so everyone is mad, or too early so they are mad you "lied". magic or death

 

[Rubi]

Here is the deal, no matter what they say you will still be pissed because there is only one answer you want, which is your new jeep is on the way.

I have been the R&D lead engineer on several high demand new products, sometimes demand spikes more than we thought, plus some part has some issue, and just when we get a handle on getting more something else happens like you get a bad reel of chips making the last run of some board fail... ok now that time you gave due to the one problem is usurped by the new problem. Then everyone is mad because you were honest and gave a time you thought was real, and it was.. till something else happened that should not have.

Bottom line, giving dates is dangerous, why? because modern engineering is complicated and no one company controls its supply line fully esp on new products. All they can do is to try to catch up to demand, give a date thats not too far out so everyone is mad, or too early so they are mad you "lied". magic or death

I’m sorry to say that’s not the way my job responsibilities are set. I’m a degreed Mechanical Engineer working for a fairly high level aerospace company. When I’m given a job I have a deadline I have to work to. If I don’t meet that deadline my job is most definitely on the line.

FCA never publicly set a timeline but a vague sometime in 2018 for their overall product rollout. The timeline that was shown here was internally created within this forum based on incorrect info that was obtained by supposedly accurate sources. The 2 door was never discussed officially by FCA as to when it would begin production; again it was shown on this forum’s incorrectly created internal timeline.

I can and will side with all the people who have ordered their 2 doors back in 2017 and we’re told and led to believe incorrectly when they would receive their product. All these people deserve the decency of at least regular updates on their status. Everybody knows there’s problems with the Jeep rollout. So let’s stop this pattern of incomplete, vague and untruthful info we’re are being fed.

FCA people responsible for informing Jeep Reps, JeepCares and all the dealerships should have their jobs on the line.

 

[Smarrtazz]

Bottom line people, I’m at a 100+ days from my first order and really have no idea when I’ll get my second order. You’re not going to find me emailing my dealer daily or harassing him. I may get frustrated with the different responses and answers we get from various sources, but I just want to figure this out like a jigsaw puzzle...no luck yet :cwl:. No one should take it out on the people at Jeep Chat (Dorothy and I had a lovely conversation about snowmen) or JeepCares. They are doing their best with the information they are being given. Could this have been handled differently by FCA? Probably, but I know shit about that process and so what if it should be handled differently? It isn’t and it changes nothing about my current situation. Do you want to be right or do you want to be happy? I choose to be happy and enjoy this forum as much as I can and absorb as much information as I can. Misery is an option.

 

[$uicide$hift]

Misery is an option.

And there it is right there in a nut shell. I appreciate all of the views but clearly for some they are set in their thought process. No response is going to change the way they want to think about this subject.

If you disagree with Rubi you are not going to change his mind or views on the situation the same that he is not going to change yours.

 

[Nate]

Regarding twat waffle, I work with a bunch of ruffians and my language has gotten deplorable.... I threw it in there for the humorous and offensive nature as that is how I see the behavior as being. That and crayon eater and window licker is getting overused and abused here.



And as @Smarrtazz put it “misery is an option”. Yes it is, but be a decent human being and not spread that cancer. That is the point. One of my first points in all this was those doing this were about those contributing to their and others misery, effectively feeding the cancer and making it worse. Misery loves company and I saw BillyHW as the primary recruiter in the ORPs controversy.

 

[Nate]

Here is the deal, no matter what they say you will still be pissed because there is only one answer you want, which is your new jeep is on the way.

I have been the R&D lead engineer on several high demand new products, sometimes demand spikes more than we thought, plus some part has some issue, and just when we get a handle on getting more something else happens like you get a bad reel of chips making the last run of some board fail... ok now that time you gave due to the one problem is usurped by the new problem. Then everyone is mad because you were honest and gave a time you thought was real, and it was.. till something else happened that should not have.

Bottom line, giving dates is dangerous, why? because modern engineering is complicated and no one company controls its supply line fully esp on new products. All they can do is to try to catch up to demand, give a date thats not too far out so everyone is mad, or too early so they are mad you "lied". magic or death

Like you, I’ve got a good appreciation for issues like this. Fact is the average consumer such as many here have ZERO clue as to what goes on. They create a false narrative and blow things way out of proportion because of their lack of understanding.

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