UConnect Updates

[FLjeeper]

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[PetePetePete]

That's a heartbreaker.

 

[donmontalvo]

Wow, so sorry that happened. Hope Jeep sends you a new unit, AND that the new unit has the latest software.

 

[FLjeeper]

 

[Rangemaster]

Where in the radio do you find out the firmware edition? I gave up after 10 minutes.

 

[JeepCares]

Finally got the update.
...
So in short, I still have no idea what it actually fixed...

hey @JeepCares, can you have the UConnect team publish their update change logs? Maybe I’m not looking in the right place for it. I’m sure most of us are curious about what has been fixed or addressed with these updates.

These FOTA updates add new features or fix software issues. To see what improvements were made in your latest FOTA update: From the radio touchscreen, touch "What's New" to see the list of affected features. If you're looking for more clarification than what's listed there, I can look into what our teams can do to provide you all with more clarity in regard to future software updates!

My 2019 has version 19.11.4d. The dealer and the uconnect site both say no update available. Any suggestions?

FOTA updates are sent regionally and only when vehicle is within range of cellular networks. Updates are sent regionally and depend on cellular network availability/ vehicle location. Your normal driving area may be scheduled for a future date!

My GPS stopped working about 6 months ago. Brought it to the dealer and they said the Uconnect needed an update. Then they told me the system crashed about halfway through the update install and the only fix was to replace the entire radio. Said it would take a few days to get the new radio. A few days turned into a few weeks, then six weeks went by before the new radio arrived. Haven’t checked the software version but everything works so I don’t see any reason to do anything else at this time. Hope no one else has the same problem while updating.

Please send our team a private message with your VIN and more details about your situation so that we can look into any possibility of expediting the process!

Are you still seeing this "Error 20" message? If you are and you're in need of assistance, please send us a message.

Where in the radio do you find out the firmware edition? I gave up after 10 minutes.

Simultaneously press and hold hard buttons:
Driver Up Temp
Driver Down Temp
Front Defrost

I hope this helps everyone!

Courtney
Jeep Cares

 

[west tex]

I've been waiting. Waiting. Waiting....

 

[maddscot]

Got this today, does not tell me why it is worth $99 outside of perhaps some updates to streets/Highways etc. Then again, it may not be all that up to date as well... If anyone has done it let us know if worth the $

 

[FLjeeper]

My update failed, talked to Uconnect and tried to see if they could just resend the update to my unit. They said, yours is up to date. Uh what the heck are you talking about. I am 20.53.10 updating to version 21.blah.blah to fix backup camera lines. Sir, there is no evidence that this update fixes those lines. Please, just try and send the update one more time. We can't, your dealer has to open a "star" case??? to figure out what you're talking about. Little bit frustrated at this point.

 

[Gladius Nova]

Got this today, does not tell me why it is worth $99 outside of perhaps some updates to streets/Highways etc. Then again, it may not be all that up to date as well... If anyone has done it let us know if worth the $

Was that an email?

 

[maddscot]

Was that an email?

Yes from UC”ant”connect

 

[HuseinSilmi]

My update failed, talked to Uconnect and tried to see if they could just resend the update to my unit. They said, yours is up to date. Uh what the heck are you talking about. I am 20.53.10 updating to version 21.blah.blah to fix backup camera lines. Sir, there is no evidence that this update fixes those lines. Please, just try and send the update one more time. We can't, your dealer has to open a "star" case??? to figure out what you're talking about. Little bit frustrated at this point.

I've never seen such bad service and a more lost group of people than Uconnect

 

[FLjeeper]

I've never seen such bad service and a more lost group of people than Uconnect

I was a little stunned when they told me they had no idea what I was talking about and that my unit was up to date and that everything should be working DESPITE having an open case with them. That's a little disheartening. Then I mentioned the new software version shared on the forum and they heard the word forum and equated it to diagnosing yourself medically on google. Poor form in my opinion. Granted some information that comes from a forum needs to be taken with a grain of salt, HOWEVER, there is a lot of pertinent information on here that has helped and continues to help a lot of people.

 

[bem1]

Yes from UC”ant”connect

I received the same email. It came from [email protected]. Not sure I'll be doing this as I mostly use free waze and apple car play.

 

[Gladius Nova]

I received the same email. It came from [email protected]. Not sure I'll be doing this as I mostly use free waze and apple car play.

The only thing I like about the stock navigation is the turn-by-turn directions on the instrument panel and the look of the maps when coming to an intersection. Reminds me of the old Garmins. Google maps on CarPlay is my go-to though.

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