shakooza
Active Member
You guys are far nicer than I am...You guys seem to work with the dealership for long durations, check/adjust parts on your own and spend massive amounts on aftermarket parts to fix this issue (which they will love to see so they can void your warranty)....
If I experienced this issue I would go to my local dealership, toss them the keys and let them know I will be glad to pick up the vehicle when its fully repaired and in safe driving condition...If they want to provide me with a loaner vehicle until that time, great. If they dont I will be glad to include those fees in the settlement when my lawyer contacts FCA...The time clock for lemon law or buy back starts the second I leave the keys with the dealership...
If you play nice, they will take advantage of you. I've worked in industries that companies literally had mathematical equations for profit margin that included things such as brand loyalty, conflict avoidance, etc, etc. They literally count on peoples patience, kindness, laziness, apathy or the feeling of community in their profit/risk calculations. Its why I laugh anytime I hear "customer loyalty" thrown around. It has nothing to do with acknowledging or rewarding your loyalty and everything to do with their profit calculations. The good news is that the laws (in many states) are there to protect the consumer and to make them whole again.....
...at the end of the day my desire for a Jeep does not outweigh the sanity for financial and safety risks.
If I experienced this issue I would go to my local dealership, toss them the keys and let them know I will be glad to pick up the vehicle when its fully repaired and in safe driving condition...If they want to provide me with a loaner vehicle until that time, great. If they dont I will be glad to include those fees in the settlement when my lawyer contacts FCA...The time clock for lemon law or buy back starts the second I leave the keys with the dealership...
If you play nice, they will take advantage of you. I've worked in industries that companies literally had mathematical equations for profit margin that included things such as brand loyalty, conflict avoidance, etc, etc. They literally count on peoples patience, kindness, laziness, apathy or the feeling of community in their profit/risk calculations. Its why I laugh anytime I hear "customer loyalty" thrown around. It has nothing to do with acknowledging or rewarding your loyalty and everything to do with their profit calculations. The good news is that the laws (in many states) are there to protect the consumer and to make them whole again.....
...at the end of the day my desire for a Jeep does not outweigh the sanity for financial and safety risks.
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