Speaker issue?

[aug0211]

Hello everyone,

I just want to reiterate we aren't trained technicians. The STAR case I provided was created a few weeks ago and I believed the symptoms outlined within the case was similar to what you all were experiencing. To answer your question @ aug0211, the dealership is in the best position to share the details. The next best step is going into the dealership to get this inspected for further confirmation. If you end up going and need an additional layer of assistance while in service, don't hesitate to send me a direct message.

Jasmine
Jeep Social Care Specialist

Thanks, Jasmine @JeepCares! What is a STAR case?

We understand you aren’t a technician. I don’t think it’d be fair for us to ask you to magically fix this over the internet, though it’d be awesome if you did!

I do think we’re hoping that you can help advocate for us and drive Jeep toward a resolution. Perhaps you can help roadmap the path to a solution, understanding of course that you cannot fix the actual problem and can only act as a liaison to help represent us to Jeep, while also representing Jeep to the community by showing how much Jeep cares about helping us find solutions.

In full transparency, my impression is that Jeep refuses to formally acknowledge the issue until they have a fix. Reason being, I expect they can’t sell vehicles that have an identified/acknowledged issue, without fixing the issue before the customer takes delivery.

That’s frustrating in that this creates the perception that Jeep values selling vehicles to “suckers” like us more than they value taking care of their existing customers. Surely, that can’t be the case... right?

What would be most helpful would be if you can help advocate for us. Can you contact dealers/service departments on our behalf to “bump” the issue with them? They can reproduce this with vehicles on their lot. No need to inconvenience paying customers. I assume corporate should be looped in as well, as every JL with the Alpine “upgrade” is likely exhibiting the same issue based on my dealer’s feedback.

Please let me know what other information we can contribute to try to help. The information I’ve provided in this thread with how to reproduce and isolate the issue has been shared with my dealer, and he acknowledged the issue and also confirmed that his privately owned JL with Alpine shows the same issue. A set of separate Alpine speakers with exact part numbers plugged in also exhibitors the exact same issue.

I would love to know what we can provide to you so that you can help escalate within Jeep. Again, there should be no reason for Jeep to further inconvenience and frustrate their paying customers. If there’s a way we can actually provide value by going into the dealership, by all means, I will happily do so. However, Jeep can call the 1-800 number posted earlier from *any* JL with Alpine and reproduce and debug the issue... why not use a vehicle on the lot?

Unless, of course, Jeep is trying to avoid acknowledging that there is an issue with any vehicles that have not yet been sold. That would be concerning, and saddening.

All of your JLs on the lots (and in the factory) with the Alpine “upgrade” will likely show the same issue. Please ask them to test and fix those vehicles. Once the fix is in place, we will gladly take our vehicles in to be fixed.

Thanks!

Sponsored

 

[Brian Noah]

Picked mine up Aug 10th. Noticed it on the way to work two days after I picked it up. I really don't want to have to go to the dealer to fix this. If someone finds a fix, I'm more than capable of doing the repair myself.

 

[aug0211]

Picked mine up Aug 10th. Noticed it on the way to work two days after I picked it up. I really don't want to have to go to the dealer to fix this. If someone finds a fix, I'm more than capable of doing the repair myself.

Hoping @JeepCares is trying to communicate something internally for us here... any luck, JeepCares?

 

[FLAFIRE]

Hello YFD_322 and JEEPJL,
If either of you need any further assistance while you are having this looked into further by your dealers, let us know. Feel free to send us a PM with additional details.
Julie
Jeep Social Care Specialist

My Rubicon JL with the upgraded Alpine systems front top dash speakers and both rattling and sound blown. My Jeep is less than a month old??? What is the fix? I've checked and everything is tight with mounting but they rattle even when music is low.

 

[aug0211]

My Rubicon JL with the upgraded Alpine systems front top dash speakers and both rattling and sound blown. My Jeep is less than a month old??? What is the fix? I've checked and everything is tight with mounting but they rattle even when music is low.

Nothing from @JeepCares on this

Sadly, I’ve noticed a pattern with @JeepCares that as soon as they are asked for actionable help, they go dark and completely stop responding

Fingers crossed that they’ve just been “heads down” trying to help drive resolution to this issue...

 

[Decliam2]

I have the same sounds coming from my Gateway. And like many of you I took my Jeep in and they had it for a Week and they said they ordered a new bottom driver speaker. I have to bring the Jeep back in for them to put the speaker. 6 days go by and I get a text my Jeep is ready to be picked up. As I’m driving away the Charlie brown teacher noise is still there. This is crazy and from this form it looks like this should be a recall or something. My new $56k Jeep should not drive me crazy when I turn on the radio. I have asked Brandon from Jeepinformant to look into this.

 

[Chubrocker]

I'm not super handy but I was able to fix this in about 5 minutes including panel off/on. Yank the panel under the wheel, took a folded piece of double sided tape, wedged it right between the rattling connector on the gateway module and no more buzz. Pretty sure Rhinebeck was the original fix finder.

ETA
I was wrong, Bearcat and White Butte, page 5. It really takes less time to fix than just checking your car in at the dealer.

 

[Decliam2]

I'm not super handy but I was able to fix this in about 5 minutes including panel off/on. Yank the panel under the wheel, took a folded piece of double sided tape, wedged it right between the rattling connector on the gateway module and no more buzz. Pretty sure Rhinebeck was the original fix finder.

ETA
I was wrong, Bearcat and White Butte, page 5. It really takes less time to fix than just checking your car in at the dealer.

Do you have any photos of your fix?

 

[Decliam2]

Do you have any photos of your fix?

 

[Chubrocker]

Do you have any photos of your fix?

No but look at the White Butte picture with the blue circle on page 5. That’s the target. Took a small folded into a wad piece of thick double sided tape and wedged it in between the connector, wires, and box. Did it just by feel. Probably doesn’t look all too good but dead quiet and buzz free.

 

[JeepCares]

Nothing from @JeepCares on this

Sadly, I’ve noticed a pattern with @JeepCares that as soon as they are asked for actionable help, they go dark and completely stop responding

Fingers crossed that they’ve just been “heads down” trying to help drive resolution to this issue...

Hi aug0211,

Did you send us a direct message? I went through them all and didn't find anything from you. Please send us your VIN within a direct message as we'd be glad to discuss this further.

Jasmine
Jeep Social Care Specialist

 

[aug0211]

Hi aug0211,

Did you send us a direct message? I went through them all and didn't find anything from you. Please send us your VIN within a direct message as we'd be glad to discuss this further.

Jasmine
Jeep Social Care Specialist

Hi Jasmine,

I did not send a direct message - I'm happy to do so, I'm just confused about why that's required vs a public response for everyone here to see - won't that be more productive?

I'll send a PM now with my VIN in case that's helpful. I don't have intentions to take my vehicle in to the dealership for them to test things on it for days, only to receive it with no fix (per other responses in this thread). My VIN really shouldn't be needed to identify the issue and fix, as the dealers are confirming (at least mine) that it's reproducible in their vehicles, as well. My request is that you work with the dealers to let them know there are many people impacted by this issue, and ask that the prioritize the diagnosis and fix, and keep their customer base updated through you.

Of course, a recall would be most appropriate, but I'm guessing they are avoiding that at all costs since they do not yet have a fix and could not block sales of vehicles on the lots without a fix..

 

[DyingBreed]

No but look at the White Butte picture with the blue circle on page 5. That’s the target. Took a small folded into a wad piece of thick double sided tape and wedged it in between the connector, wires, and box. Did it just by feel. Probably doesn’t look all too good but dead quiet and buzz free.

I located the problem area, but could not find any areas to wedge double sided tape. This issue is so irritating.

 

[DyingBreed]

Ok I think I figured out an alternative fix. I took double-sided tape (thanks @Chubrocker ) and started the tape by taping it to the outside of the box, wrapping around the wire connectors with tension, and taping the end to the outside of the box on the other side of the wires (shaped like a 'U' ultimately).

On preliminary results, no more rattle--even on "Magic" by The Cars (which someone here said made the rattle during the whole song). Time will tell--I couldn't listen to Sirius talk radio in my apartment's garage.

Off topic but I think double-sided tape is going to be a good investment given the number of rattles that have popped up recently.

 

[Oceanblue JL]

I have had the same issue starting at delivery. I just had a chance to reach under and put some pressure on the gateway module.
Just like that problem is solved, not sure how long it will last. I guess time will tell then I will for a more permanent fix!

Sponsored