am1978
Well-Known Member
@JeepCares look at this thread. She needs some help here. Tagging @JeepCares in a thread works well too. They will PM you.
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Useless because you didn't send them your VIN so they could escalate it? Looks to me like they're trying to help.Useless.
Fine, dirt. Whatever you want to call it.So if you buy a soft top you can't use it all spring and summer without being worried of holes? Is there a warranty on how many miles or how many times you are allowed to lift the top and lower it? So you think a soft top that start falling apart long ago should not be covered because I use it too much???? Dust? I live in GA. GA red clay was horrible at jeepfest! Excuse me for not being a mall crawler. I though jeep could go off roads.
Factory warranty on the top is 3/36... whether it's up or down is irrelevant, as it's intended to be driven in both configurations. Your comment that it was caused by her driving it with the top down more than up is absurd.Fine, dirt. Whatever you want to call it.
Everything in life has an expiry date, even soft tops. Whether or not it's covered isn't up to me, but I would argue that having the top in the down position all the time is definitely going to be the cause of the wear, wouldn't you agree?
I suggest you send JeepCares your VIN so they can actually help you. Best of luck.
Just remember the warranty covers *defects,* from the factory not damage from misuse or abuse. That's a tough one to prove, and it's an uphill battle. I hope the OP wins out though.Factory warranty on the top is 3/36... whether it's up or down is irrelevant, as it's intended to be driven in both configurations. Your comment that it was caused by her driving it with the top down more than up is absurd.
Glad you sent your VIN, hopefully they help, as it's clearly a warranty claim as mentioned above. Good luck.Calling names?? I called the situation useless. You assumed I haven't sent my VIN number btw.
If the top can't stay in the down position for 36k miles without tearing, that's a *defect*. Your implication was that the OP caused the issues by driving her Jeep with the top down too much. That's absurd.Just remember the warranty covers *defects,* from the factory not damage from misuse or abuse. That's a tough one to prove, and it's an uphill battle. I hope the OP wins out though.
I'm not blaming anybody or saying the OP caused the damage. But my implication is that there's inherently going to be more wear from the top rubbing against the frame in the down position. That's not absurd, it's just common sense, especially when you add in the environmental elements.
Fine, dirt. Whatever you want to call it.
Everything in life has an expiry date, even soft tops. Whether or not it's covered isn't up to me, but I would argue that having the top in the down position all the time is definitely going to be the cause of the wear, wouldn't you agree?
I suggest you send JeepCares your VIN so they can actually help you. Best of luck.
What are you talking about?? Putting the top up and down or leaving it down most of the time is not misuse or abuse.Just remember the warranty covers *defects,* from the factory not damage from misuse or abuse. That's a tough one to prove, and it's an uphill battle. I hope the OP wins out though.
I'm not blaming anybody or saying the OP caused the damage. But my implication is that there's inherently going to be more wear from the top rubbing against the frame in the down position. That's not absurd, it's just common sense, especially when you add in the environmental elements.
Glad you sent your VIN, hopefully they help, as it's clearly a warranty claim as mentioned above. Good luck.