Soft top help! So many issues.

JeepgirlJL2018white

Active Member
First Name
Andrea
Joined
May 9, 2018
Messages
28
Reaction score
20
Location
Buford, GA
Vehicle(s)
2018 JL unlimited
I bought my JL end of March. Soft top locks won't detache, they adjusted them. Then I got little holes but couldn't prove I didn't cause them now the area where my bar is hitting the inside top area near my tape is rubbing. It is worn. I'm afraid it going to cause massive holes after my 35000 miles. It has about 20,000 at the moment :( here are the pixs. Anyone else had the issue and is it covered by the warrenty?

20181015_130430.jpg


20181015_130355.jpg


20181015_130343.jpg


20181015_130337.jpg


20181015_130330.jpg
Advertisement

 
OP
OP
JeepgirlJL2018white

JeepgirlJL2018white

Active Member
First Name
Andrea
Joined
May 9, 2018
Messages
28
Reaction score
20
Location
Buford, GA
Vehicle(s)
2018 JL unlimited
They are confused. Sending some adjuster out tomorrow for pixs and such. I'm wondering if anyone has had this issue. I don't baby my jeep and her top if filthy from road roading, but this has nothing to do with it and jeep is acting like somehow the rails are my fault. Wondering how common this is?
 

old8tora

Banned
Banned
Joined
Apr 5, 2018
Messages
2,325
Reaction score
1,068
Location
Cali
Vehicle(s)
2016 JK Sport
They are confused. Sending some adjuster out tomorrow for pixs and such. I'm wondering if anyone has had this issue. I don't baby my jeep and her top if filthy from road roading, but this has nothing to do with it and jeep is acting like somehow the rails are my fault. Wondering how common this is?
Well , It's defective , so they owe you a new soft top and equipment , at a minimum . Get a Regional Customer Service Advisor to guarantee you new soft top and equipment . Remember , they owe you . Be sure to ask for the name and phone number of the Regional Customer Service Advisor .
 
Last edited:
OP
OP
JeepgirlJL2018white

JeepgirlJL2018white

Active Member
First Name
Andrea
Joined
May 9, 2018
Messages
28
Reaction score
20
Location
Buford, GA
Vehicle(s)
2018 JL unlimited
Okay thank you. I'll keep everyone posted. Hopefully this isn't going to start being a common issue with soft tops. Maybe it's not the design. Maybe mine was just defective. Update tomorrow!
 
OP
OP
JeepgirlJL2018white

JeepgirlJL2018white

Active Member
First Name
Andrea
Joined
May 9, 2018
Messages
28
Reaction score
20
Location
Buford, GA
Vehicle(s)
2018 JL unlimited
So after 4 hours fighting about my soft top the dealership says it is not covered under warranty. Here s why apprantly even if you use the lock to hold it down they do not believe I didn't use safely straps which would prevent rubbing. Even though after showing the straps would not prevent the holes they will not cover my soft top. They also said the owners are suppose to pull the soft top away from the bars before locking so it is not against the bars. Which when I do it goes back to same position. I'm very disappointed. So far my radio was replaced, door safety hinge, and soft top locks had to be adjusted from locking and not releasing. Here are more pictures. Should I keep fighting for it to be fixed?? The in steam is also tearing :( the top alone is almost 2000 plus labor. :(

15397065225832140612021.jpg


1539706554925173832326.jpg


1539706588152-325020732.jpg


15397066008041867070843.jpg


15397066196631535675319.jpg


1539706642686-500864693.jpg


15397067166011902417955.jpg


1539706742030-1380111052.jpg


1539706813735-342016494.jpg


153970683377846880348.jpg
 

rustyshakelford

Well-Known Member
Rock Sponsor (Level 1)
First Name
Brett
Joined
Sep 14, 2018
Messages
2,425
Reaction score
2,920
Location
Navasota, TX
Vehicle(s)
2019 JLUR-8 speed 2020 F-350
How do I contact jeepcares. The search didn't come up, but more threads?
Click on the member tab at the top. Search for member “jeepcares” send them a pm with your issue, vin and servicing dealership along with a brief description of your issue or a link to your thread.

Brett
 

Covfefe

Well-Known Member
Joined
Oct 1, 2017
Messages
1,063
Reaction score
1,184
Location
USA
Vehicle(s)
JLUSS
Definitely go to another dealer. If the worst comes, you can always just sell the top and get an automatic one.
 
OP
OP
JeepgirlJL2018white

JeepgirlJL2018white

Active Member
First Name
Andrea
Joined
May 9, 2018
Messages
28
Reaction score
20
Location
Buford, GA
Vehicle(s)
2018 JL unlimited
Definitely go to another dealer. If the worst comes, you can always just sell the top and get an automatic one.
Starting at 3600.00!!!!!

Maybe down the road, but I need a 2.5 lift and 35in tires before spring 2019.
 
OP
OP
JeepgirlJL2018white

JeepgirlJL2018white

Active Member
First Name
Andrea
Joined
May 9, 2018
Messages
28
Reaction score
20
Location
Buford, GA
Vehicle(s)
2018 JL unlimited
Contact ( [email protected] ) He's the C.E.O.

Don't spend another 4 seconds debating anything with that dealer .
Thank you. I will. I ignore the black grease from the bars and I ignored it jamming, but this is just bad when holes as big as nickles start developing.

THANK YOU FOR HIS EMAIL.
 
Advertisement

TopLift Pros
 
Advertisement
Top