Off Road Pages Update Status...

Bones

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I got a call today from someone at Jeep Uconnect and they said I should have the Off-road pages by the 15th of this month and they would call me back later to confirm this. So it seems the wheels are in motion!
Well I hope it does work out. I'm just not optimistic since what could they be doing over the next 2 weeks? My dealer appointment is tomorrow..hoping to get some info when we call the uconnect engineer.

What was the story they gave you?





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SandBucket

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Please post any resolution on this thread. I supposedly have an open ticket with Uconnect but I haven’t heard squat from them. I would love to know what to do to get the update.
 

55WillysWagon

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Just noticed my 2 day old 2019 Rubi does not have Off road pages in the center 8.4 display. I guess I'll play this game too.
 

JeepCares

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I finally got mine...for a day and then this morning it disappeared!!!!
Bummed that I had it for a few days on my brand new 2019 JLUR and now it is gone. WTF?
Just noticed my 2 day old 2019 Rubi does not have Off road pages in the center 8.4 display. I guess I'll play this game too.
Hi everyone,
We understand how frustrating this must be. We are currently documented anyone who does not have the Off-Road Pages. Please send us a private message so we can gather more details and have this documented for further handling.
Thank you,
Lydia
Jeep Social Care Specialist
 

Bones

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Hi everyone,
We understand how frustrating this must be. We are currently documented anyone who does not have the Off-Road Pages. Please send us a private message so we can gather more details and have this documented for further handling.
Thank you,
Lydia
Jeep Social Care Specialist
@JeepCares then what's the plan?
 

LoganDzwon

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I have no connection to FCA, but from my experience in engineering I'd imagine the plan is that Social Care Specialist Lydia gathers every bit if info she can and documents it and creates a list for the company to circulate internally. That becomes a resource for the software engineers working on the issue to reference. Some engineers may use it look for patterns as to why some get it and some don't. Others may refer to the list when they push changes to see if affected users' radios have taken the update.
 

Bones

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I have no connection to FCA, but from my experience in engineering I'd imagine the plan is that Social Care Specialist Lydia gathers every bit if info she can and documents it and creates a list for the company to circulate internally. That becomes a resource for the software engineers working on the issue to reference. Some engineers may use it look for patterns as to why some get it and some don't. Others may refer to the list when they push changes to see if affected users' radios have taken the update.
If that's true that's very systematic troubleshooting...but not the best customer service when you're not putting out any information as to a way ahead or timeline for those impacted.
 

Ohwillyb

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Well I hope it does work out. I'm just not optimistic since what could they be doing over the next 2 weeks? My dealer appointment is tomorrow..hoping to get some info when we call the uconnect engineer.

What was the story they gave you?
So my case was forwarded to a Uconnect engineer the person I talked to only delt with Uconnect not sure if it was an engineer but they said they have figured out what the problem was and an update of the week of the 15th should fix it and she would call me back to make sure it was updated.
 

JeepCares

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@JeepCares then what's the plan?
We are handling concerns with off-road pages on a case-by-case basis, and we are working closely with our Uconnect team to address this for all affected customers. For your specific concerns, we can see you are working with a Uconnect case manager, who will be communicating with your dealer once your vehicle arrives for your service appointment. If you need any assistance communicating with her, please PM us any time.

Jennifer
Jeep Social Care Specialist
 

Man-of-methods

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I still don't have the OR pages or the update. I cleared my personal data too, still nothing.
 

Bones

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DAY 1 - 1.5 Summary for fixing ORP through dealership w/ UConnect and JEEP Corporate

- Dropped car at dealership Tuesday
- Got a follow up of info from dealer and my UConnect case manager
- Testing completed per Jeep engineers request....radio is not receiving connection from UConnect server...confirmed the ORP/software update was pushed over the air specifically to my vehicle but vehicle did not receive.
- dealer told to open a "Star Case" to continue to answering questions from engineer (There was some confusion about whether this was done or not...it seems opening this case is the start of the dealer being able to work directly with corporate/engineer for a fix)
- If this software update isn't received it won't load Off Road Pages

Overall: Playing a little bit of middleman between dealer and UConnect but that's probably just me being overly involved. I'd rather have the cellular connection to the vehicle fixed then just load and update and go through this the next time a software update is pushed out to customers. UConnect said this is a issue specific to me and not widespread since I have been pushed the update but did not receive...but that sounds very similar to others complaints about what is going on with their vehicle (multiple software requests, owned since early 2018, live in good LTE/4G coverage area, and have reset their personal settings on vehicle multiple times).

Hope this helps someone out. I'll follow up again in a day.
 

FrankieFJL

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DAY 1 - 1.5 Summary for fixing ORP through dealership w/ UConnect and JEEP Corporate

- Dropped car at dealership Tuesday
- Got a follow up of info from dealer and my UConnect case manager
- Testing completed per Jeep engineers request....radio is not receiving connection from UConnect server...confirmed the ORP/software update was pushed over the air specifically to my vehicle but vehicle did not receive.
- dealer told to open a "Star Case" to continue to answering questions from engineer (There was some confusion about whether this was done or not...it seems opening this case is the start of the dealer being able to work directly with corporate/engineer for a fix)
- If this software update isn't received it won't load Off Road Pages

Overall: Playing a little bit of middleman between dealer and UConnect but that's probably just me being overly involved. I'd rather have the cellular connection to the vehicle fixed then just load and update and go through this the next time a software update is pushed out to customers. UConnect said this is a issue specific to me and not widespread since I have been pushed the update but did not receive...but that sounds very similar to others complaints about what is going on with their vehicle (multiple software requests, owned since early 2018, live in good LTE/4G coverage area, and have reset their personal settings on vehicle multiple times).

Hope this helps someone out. I'll follow up again in a day.
I think I would rather live without the ORP than to let the dealer futz with my Jeep for a day.

BTW, I don't have ORP either.

Edit - my Jeep has no problem uploading info to Uconnect...Hmmmm
 

ekimgnuj

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Im in agreement as well.
Totally agree as well, most of my off road (OK virtually all) is beach, but still you never know if you'll have to ride a dune if you misjudge the tide ... plus I want to know I'm getting all of the updates I'm supposed to be getting, who knows what else I'm missing?
 

Joespeed

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I just went to the U Connect settings and Reset everything and removed personal data

Then the OffRoad pages came back
 

SandBucket

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When you remove your personal info what all is erased? Does that include things like radio presets or what?
 

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