Off-road app won’t load

[DKM]

Just after buying a new 2024 Rubicon
Off-road app won’t load.
Dealer did a “Hard Reset” the app worked for two days, now nothing.
How does one fix this?

Thanks for all the replies. I have contacted Uconnect and I'm waiting for tech support to return my call. Customer Service gave a case number. I was told tech support would contact me in 24-48hrs. Where would I find what software version I have?
Thanks again for the help.

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[Flip]

I would take it back to the dealer or I guess you could try another reset.

 

[Dyolfknip74]

Dumb question, but are you in 4wd?

 

[nU7OuxIx]

Dumb question, but are you in 4wd?

I'm pretty sure he doesn't need to be in 4wd to get the offroad apps to work. I know when you put it in "off road+" mode or maybe even 4l, it will pop up.

I think the app is junk. I've had it hang up more than a few times while it loads. If it happens, I just go back to the main menu app area and start it up again.

 

[Dyolfknip74]

I'm pretty sure he doesn't need to be in 4wd to get the offroad apps to work. I know when you put it in "off road+" mode or maybe even 4l, it will pop up.

I think the app is junk. I've had it hang up more than a few times while it loads. If it happens, I just go back to the main menu app area and start it up again.

Ya, I couldnt remember on my 21 so I went and checked.
In 2WD, first push does nothing, subsequent pushes bring up the below message on dash.

 

[NULL POINTER]

Off Road Pages or the Off Road Pages Plus trial pages not working? (Trail Off Road and Trail logging apps). Mine has the ORP, but the ORP + Trial apps disappeared after two failed over the air updates this past weekend. I have a case going with Uconnect to try and get the ORP+ pages back for me. One of the people I spoke with from Uconnect said that the update resulted in a lot of people losing the Off Road Pages app, but mine was the first he had heard of the Off Road Pages Plus Trial subscription disappearing. OP, maybe try a call to the Uconnect 800 number since the dealer could not get you going.

Note: the Off Road Pages Plus Trial is head unit software and the vehicle does not need to be in 4WD for them to work. The Off Road + red button does need to be in 4WD to work. Two different things.

 

[Dyolfknip74]

Op, may want to read this as well.
https://www.jlwranglerforums.com/fo...ave-off-road-pages-app-on-my-8-4-radio.45027/

 

[NULL POINTER]

Op, may want to read this as well.
https://www.jlwranglerforums.com/fo...ave-off-road-pages-app-on-my-8-4-radio.45027/

OP has a 2024 Rubicon, so he should have both the off road pages and the off road pages plus trial subscription app which is new for 2024 if he activated his trials. An OTA was pushed out recently so he should already have the latest software unless the update failed like mine did twice. He already went to the dealer and it sounds like the dealer was not successful. As an aside, my 2018 JLUR had the ORP and they would disappear sometimes and then come back an hour or so later.

 

[Dyolfknip74]

OP has a 2024 Rubicon, so he should have both the off road pages and the off road pages plus trial subscription app which is new for 2024 if he activated his trials. An OTA was pushed out recently so he should already have the latest software unless the update failed like mine did twice. He already went to the dealer and it sounds like the dealer was not successful. As an aside, my 2018 JLUR had the ORP and they would disappear sometimes and then come back an hour or so later.

Ok. My work here is done then. Lol.

 

[nU7OuxIx]

OP has a 2024 Rubicon, so he should have both the off road pages and the off road pages plus trial subscription app which is new for 2024 if he activated his trials. An OTA was pushed out recently so he should already have the latest software unless the update failed like mine did twice. He already went to the dealer and it sounds like the dealer was not successful. As an aside, my 2018 JLUR had the ORP and they would disappear sometimes and then come back an hour or so later.

What's the difference between the "off road pages" and "off road pages plus"?

I have a 2021 and I have the offroad app (whatever it's called), that pops up a couple of gauges and if you're in H, L, sway bar and axle lock status.

I also have the "off road +" button that modifies the shift points so it's easier to drive in sand or other terrains.

The "off road+" button requires 4wd first. I'm about 95% sure that the "off road app" (gauges and stuff) works in 2wd but requires a rubicon.

 

[NULL POINTER]

What's the difference between the "off road pages" and "off road pages plus"?

I have a 2021 and I have the offroad app (whatever it's called), that pops up a couple of gauges and if you're in H, L, sway bar and axle lock status.

I also have the "off road +" button that modifies the shift points so it's easier to drive in sand or other terrains.

The "off road+" button requires 4wd first. I'm about 95% sure that the "off road app" (gauges and stuff) works in 2wd but requires a rubicon.

Correct, you must be in 4WD to use that Off Rod + button. Off Road Pages on the head unit does not require you to be in 4WD. Off-Road Pages + is trial software new in 2024. Totally different from the Off Road + button.

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[mad_hungarian]

Ok, I had everything ready to go do the Rimrocker, offline map downloaded on the head unit. When I got to the trail head to start, all of a sudden my Off-road Adventures app won’t load AND my gps trail logs wouldn’t either. I made it to Moab but situation is the same, neither app loads. I did the soft reset a couple times no dice. Super ticked off. That was one trip that I really needed it on AND wanted to record it with all the pitch and roll and performance data.

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