Jeep Service

[JJC01]

I bought my first Jeep Wrangler, a JLU Sahara eco-diesel in Jan 2022 and love it. We helped my daughter buy a new 2015 Grand Cherokee Limited, she still has it and loves it too. My problem isn't with the vehicles, its with the service, its horrible! There are seven Jeep dealers within 25 miles of me and only one has more than 2.4 out of 5 stars on Yelp. I take my JLU to the one that has a higher rating (but surprisingly few reviews, including ones I know were there a year ago but are no longer) and they are mediocre at best too. They never stick to their appointment schedules and after three weeks earlier suggesting I drop my vehicle off last night so they could bring it in cold immediately upon opening up today (first available appointment), I just found out they didn't start on my JLU until mid-afternoon, and they will call me tomorrow when its ready. I drive past two dealerships with appalling ratings and drive three times as far as the closest dealer to get to mine and have to say with out a doubt, Jeep dealerships have the worst service department of any brand I have owned in more than 50 years of having a car. Just curious, and quoting a movie title, is this As Good As It Gets when it comes to Jeep Service, or am i just in a bad area (southeast New England)? Jeep dealers give the impression they don't give a crap about either excellence or their customers. Like I said, I LOVE my JLU and all the fun it brings in the warm weather (got the dual top option and have a Top Lift Pro), but unlike the other two vehicle manufactured cars we have at our house now, I have off putting experiences at the Jeep dealership every time and never have any at the other manufacturor dealerships.

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[MayThe4x4BWU]

It's a luck of the draw type of thing with service these days, it shouldn't be, but that's how it seems to be across all brands.

Who knows what is the driving force behind why one dealer has a great service team vs another having one that barely should be called a "service" department...costs, labor shortages, management, retention, lack of support from the brands themselves, could be any combo of those and more.

I ordered mine from a small town dealer in the sticks because of how terrible the dealers in my area were. I ended up having a great experience with them in trading in my 2016 GMC Sierra and buying a 2019 GC SRT along with their service team...even when my NAV headunit died because of a screwed up OTA. They found and replaced it during the parts shortage at the height of the pandemic. So when it came time to look for my Wrangler, I didn't care that I lived over 60 miles away from them now...I went back and had the same great experience.

It sucks reading other peoples nightmare experiences with their Jeep dealers. I hope mine never closes it doors, or I am in for a world of hurt given the garbage Jeep dealers that are nearby where I currently live

 

[autotragic]

I bought my first Jeep Wrangler, a JLU Sahara eco-diesel in Jan 2022 and love it. We helped my daughter buy a new 2015 Grand Cherokee Limited, she still has it and loves it too. My problem isn't with the vehicles, its with the service, its horrible! There are seven Jeep dealers within 25 miles of me and only one has more than 2.4 out of 5 stars on Yelp. I take my JLU to the one that has a higher rating (but surprisingly few reviews, including ones I know were there a year ago but are no longer) and they are mediocre at best too. They never stick to their appointment schedules and after three weeks earlier suggesting I drop my vehicle off last night so they could bring it in cold immediately upon opening up today (first available appointment), I just found out they didn't start on my JLU until mid-afternoon, and they will call me tomorrow when its ready. I drive past two dealerships with appalling ratings and drive three times as far as the closest dealer to get to mine and have to say with out a doubt, Jeep dealerships have the worst service department of any brand I have owned in more than 50 years of having a car. Just curious, and quoting a movie title, is this As Good As It Gets when it comes to Jeep Service, or am i just in a bad area (southeast New England)? Jeep dealers give the impression they don't give a crap about either excellence or their customers. Like I said, I LOVE my JLU and all the fun it brings in the warm weather (got the dual top option and have a Top Lift Pro), but unlike the other two vehicle manufactured cars we have at our house now, I have off putting experiences at the Jeep dealership every time and never have any at the other manufacturor dealerships.

Stop taking your Jeep to the dealer. Problem solved, done and dusted.

 

[tomk62]

I'm about to do my first oil change tomorrow, and I'll take it to Discount Tire this week to do my tire rotation. I don't want my local dealer going anywhere near my vehicle.

 

[autotragic]

I'm about to do my first oil change tomorrow, and I'll take it to Discount Tire this week to do my tire rotation. I don't want my local dealer going anywhere near my vehicle.

I don't understand where this take it to the dealer mentality that Americans have now came from.

 

[Old Dogger]

I have lucked out! The Dealer that I have used for many years, is in Scottsdale AZ. I have never had to wait longer than a couple of days to get my Wrangler worked on. Normally, when I arrive for my appointment, they have a Technician already on it with-in the hour. Excellent Service. Warren Buffet owns this Dealership.

 

[Dale's Jeep]

Can/Do you always rely on others comments?? You do know there are people out there that will bitch about everything.

 

[JJC01]

Stop taking your Jeep to the dealer. Problem solved, done and dusted.

It is still under warranty, which for one thing, includes three free oil & filter changes, but thanks for the suggestion. Unlike my other vehicles, I will take it elsewhere when the warranty expires...

 

[JJC01]

It's a luck of the draw type of thing with service these days, it shouldn't be, but that's how it seems to be across all brands.

Who knows what is the driving force behind why one dealer has a great service team vs another having one that barely should be called a "service" department...costs, labor shortages, management, retention, lack of support from the brands themselves, could be any combo of those and more.

I ordered mine from a small town dealer in the sticks because of how terrible the dealers in my area were. I ended up having a great experience with them in trading in my 2016 GMC Sierra and buying a 2019 GC SRT along with their service team...even when my NAV headunit died because of a screwed up OTA. They found and replaced it during the parts shortage at the height of the pandemic. So when it came time to look for my Wrangler, I didn't care that I lived over 60 miles away from them now...I went back and had the same great experience.

It sucks reading other peoples nightmare experiences with their Jeep dealers. I hope mine never closes it doors, or I am in for a world of hurt given the garbage Jeep dealers that are nearby where I currently live

Your post was helpful as it shows there are good Jeep dealers out there, unfortunately, just none near me. Thanks and like I said, I do love my JLU eco-diesel!

 

[Dgr401]

I bought my Jeep at the dealership nearest you and they were great until they were bought out by another dealer. I now go to the dealer in North Kingstown and so far they have been good.

 

[JJC01]

I have lucked out! The Dealer that I have used for many years, is in Scottsdale AZ. I have never had to wait longer than a couple of days to get my Wrangler worked on. Normally, when I arrive for my appointment, they have a Technician already on it with-in the hour. Excellent Service. Warren Buffet owns this Dealership.

Good to hear. Thanks for your reply.

 

[JJC01]

I bought my Jeep at the dealership nearest you and they were great until they were bought out by another dealer. I now go to the dealer in North Kingstown and so far they have been good.

OK, good-to-know and actually very helpful to me. Thanks!

 

[JJC01]

Can/Do you always rely on others comments?? You do know there are people out there that will bitch about everything.

Relying on others' comments and considering them are two different things. I have seen some folks who seem to be negative on occasion, but over several decades, more often than not, I have found forums like this, regardless of the manufacturer/model of interest, very informative and populated by many others who just want to help a fellow owner.

 

[mwilk012]

If a service department has people standing around with their hands in their pockets waiting on a scheduled appointment, they aren’t making any money.

 

[azjl#3]

I have lucked out! The Dealer that I have used for many years, is in Scottsdale AZ. I have never had to wait longer than a couple of days to get my Wrangler worked on. Normally, when I arrive for my appointment, they have a Technician already on it with-in the hour. Excellent Service. Warren Buffet owns this Dealership.

Chapman?

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