My understanding is that you are a service writer so tell me what is considered an acceptable wait time in your opinion. I'm curious what a professional in your position thinks about this.
Impressive, and a man of detail, like my younger self...
Agree, but to be fair, my appointment (driven by the fuel-pump recall) was made three weeks in advance (driven by the recall) not three months.
3 weeks is still too long. The same thing that he says about 3 months still applies at 3 weeks. Notice he won't come back and actually give a good answer and he sidestepped it the first time because he knows.
they are good too, chapman indian school if you are down there, Gary.
The fun continued when I went to pick it up today. First they tried to charge me for the oil and filter change (which on my check-in sheet and app check-in I pointed I was covered under warranty and they had confirmed in advance), then there was a problem with my key (I will leave it there, but it became a bit of a distraction and time bandit) and then after getting about three miles from the dealership and having paid for the state inspection sticker, I noticed I didn't have one affixed to my windshield, so back to the dealership for that...
But I have it home now and I appreciate all the feedback I received IRT my post. I think I know now where to set the expectation-bar at a Jeep dealership, so I won't be disappointed when I have to use it for service in the future and I will find an independent Jeep repair shop for those items I can't handle myself. Thanks everyone!
