Wow....Best one yet from the dealership - earlier this year my front seat broke and locked itself forward. Seems to be a fairly common issue but it took 5 weeks to get the parts/finally get my jeep back. But when I got it back the drivers seat did indeed fold forward but it didn't roll forward on the rails as it should. I pointed out this incredibly obvious issue and they asked if I wanted to keep the loaner car and they would have another go at it. I was somewhat fed up with the process so said I would take it back for now and next time it was in for service I would get them to take a look.
Fast forward to today and I take it in for an oil change and whilst its there I explain that the seat wasn't fixed properly and could they have a look at it... and wait for it... after a 2 hour wait the feedback from the technician is "it is supposed to be that way, for safety reasons" hahahahaha. I say unless I have gone quietly mad and forgotten how seats normally work, pretty sure that is wrong. He insists.... so I ask him if he could open up the 2 door Islander they have sitting outside to see if that is the case. SHOCKINGLY, I was correct and now they have ordered me an entirely new seat. What a ridiculous experience.