Is this for real?

[Old Jeeper]

So I got 221 mi on my 2023 JLR. I ordered the 4:88 gears and it came with those 33 in tires. So I pick up a set of Fuel Wheels 9.5 in wide and a set of GY DuraTrac 35 in tires and it made a world of difference.

Caught a sale down at Sam's club and they installed the tires on the new wheels no charge and I just paid for the tires and the warranty. Everything worked well and then a couple of days ago the TPMS sensor on the right side blinks and goes out. I happen to be where I ordered my Jeep so I pull in and tell them my passenger side TPMS is not reading.

Service writer comes out and sits in, turn on and says they have just came lose. OK. He then asks if my tires are OEM? NO, they are GY Duratracs, 35. WOAH, you are not in warranty? What is that you say. We don't warranty Jeep with non-OEM parts and we look at you TPMS but that is gonna cost you $180 Diagnostic Fee, Plus the cost of the TPMS that we will need to replace!

WTH, you said they came loose?

Well YES but they are no longer in warranty so you need to put new ones in and then calibrate it.

OK what is the total cost estimate?

$180 Diagnostic fee + New sensors and labor to remove and install, rebalance the tires, figure on another $300 for $480 total.

WOW!

Well if they were OEM tires they would be in warranty, you are running aftermarket tires and we don't warranty them.

Let me get this straight! This like you telling my water pump has failed and because I installed a Wal Mart air filter then I am no longer in warranty????

Well we prob warranty your water pump I guess.

Yesterday at an Auth Jeep Dealer!

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[jromanmd]

Well, Sams Club? Hmmmm. That’s like going to Sears (when they were around).

Sams is like going to a dealer. Knuckleheads having no clue WTF they are doing. I’d take it to a local mechanic and get his opinion.

 

[GtX]

Huh? Did I read this wrong?

You had new rims and tires installed at Sam's. Sam's would have installed the TPMS sensors in the rims.

Why would the dealer warranty Sam's work?

 

[aldo98229]

I’d take it up with Sam’s Club. They were the last to touch your TPMS before it came loose. The dealer’s not responsible for Sam’s Club work.

Per the dealer: yes, there are much better ways of saying what they did. Unfortunately, they all seem to suffer from Stupid Communication Syndrome.

 

[Paluss]

OEM wheels or tires? You are not required to use the same brand of tire, but changing the wheels will likely cause problems for warranty work that involves wheels and tires.

 

[Reinen]

You replaced the wheels and tires, which involved at the very least moving TPMS sensors. That's not in factory warrantee anymore. That's on your plate now.

Should have gone back to where the tires and wheels were installed (and the TPMS sensors moved), not the dealer.

 

[Rhinebeck01]

@OldJeeper

You should not even even have talked to the dealer / should not have gone to the dealer..

I'm on the Jeep dealerships side in regard to it is not a warranty covered issue.

Your beef would be with Sam's Club who placed the TPMS's and mounted the tires.

 

[Old Jeeper]

The service writer, made it CLEAR! My TPMS was NOT in warranty due to the GY 35 in tires that did NOT come on my Jeep, never said a word about Sam's club where bought the tires. As a result it was not in warranty. In fact the FIRST he asked: was "do you have NON OEM TIRES?" YES! "then its not in warranty"

He asked about the tires before he ever even saw my Jeep. We walked down to the Jeep and he looked a the tires and said "35s do not come on a JLR!"

The tires were installed 6 Nov and have worked with no issue at all untill yesterday moring on the way to the dealer, I was there on other business and so I asked service about it.

LET ME MAKE IT CLEAR: It was THE TIRES that put it out of warranty, he said if you kept you 33s, no problem...

 

[rubicon20032003]

That’s not dealer or warranty problem .Take it up with sams club

 

[Roky]

I remember (not that long ago) when you could stop in at the dealership and they’d look at something like that, regardless of the situation, tighten it up and send you on your way (especially the place you actually bought the Jeep from). This new normal bullshit, where everyones looking for a reason not to do shit really pisses me off………sorry, triggered…….?

 

[TX_Ovrlnd]

"Fuel Wheels 9.5 in wide and a set of GY DuraTrac 35 in tires and it made a world of difference."

This right here made those TPMS sensors not your dealer's problem my guy.

 

[aldo98229]

The service writer, made it CLEAR! My TPMS was NOT in warranty due to the GY 35 in tires that did NOT come on my Jeep, never said a word about Sam's club where bought the tires. As a result it was not in warranty. In fact the FIRST he asked: was "do you have NON OEM TIRES?" YES! "then its not in warranty"

He asked about the tires before he ever even saw my Jeep. We walked down to the Jeep and he looked a the tires and said "35s do not come on a JLR!"

You are allowing yourself to get stuck on semantics with a dimwit service advisor.

Take it up to Sam’s Club, tell them that your TPMS stopped working after they swapped wheels and tires, let them fix it and then go have fun with the Jeep.

 

[Zandcwhite]

So I got 221 mi on my 2023 JLR. I ordered the 4:88 gears and it came with those 33 in tires. So I pick up a set of Fuel Wheels 9.5 in wide and a set of GY DuraTrac 35 in tires and it made a world of difference.

Caught a sale down at Sam's club and they installed the tires on the new wheels no charge and I just paid for the tires and the warranty. Everything worked well and then a couple of days ago the TPMS sensor on the right side blinks and goes out. I happen to be where I ordered my Jeep so I pull in and tell them my passenger side TPMS is not reading.

Service writer comes out and sits in, turn on and says they have just came lose. OK. He then asks if my tires are OEM? NO, they are GY Duratracs, 35. WOAH, you are not in warranty? What is that you say. We don't warranty Jeep with non-OEM parts and we look at you TPMS but that is gonna cost you $180 Diagnostic Fee, Plus the cost of the TPMS that we will need to replace!

WTH, you said they came loose?

Well YES but they are no longer in warranty so you need to put new ones in and then calibrate it.

OK what is the total cost estimate?

$180 Diagnostic fee + New sensors and labor to remove and install, rebalance the tires, figure on another $300 for $480 total.

WOW!

Well if they were OEM tires they would be in warranty, you are running aftermarket tires and we don't warranty them.

Let me get this straight! This like you telling my water pump has failed and because I installed a Wal Mart air filter then I am no longer in warranty????

Well we prob warranty your water pump I guess.

Yesterday at an Auth Jeep Dealer!

TPMS removed from stock wheel and tire setup and reinstalled in aftermarket wheel and tire, and you think it should be warrantied? If you did an engine swap and reused the factory water pump, do you think they'd warranty that? Maybe it came loose because it wasn't installed correctly...by Sam's club. Maybe it was damaged when installed...by Sam's club. If you want it repaired under warranty...go back to Sam's club? Why would anyone warranty a part removed and installed by someone else, inside a non-stock part? Swap the drivetrain from the JL into an old CJ, and then pull it in for warranty work?

 

[Old Jeeper]

You are allowing yourself to get stuck on semantics with a dimwit service advisor.

Take it up to Sam’s Club, tell them that your TPMS stopped working after they swapped wheels and tires, let them fix it and then go have fun with the Jeep.

LOL, that is not a problem, I have warranty and an appt Mon at 4 to have tighten up at Sams.

For those of you on the dealer's side, try reading this again: The Dealer stated REPEATEDLY it was: "the NON OEM TIRES, 35s do not come on a 2023 JLR, that is a QUOTE!!! He did not care about the wheels, its the TIRES folks...but for $480+ Tax they will cheerfully fix it...

He did NOT place blame on the Wheels or Sam's Club, it was TIRES, wrong size!

He also mentioned the tailgate, I have the 35 there also. I told him I had the reinforced tailgatge option. He said does not make any difference, its a non OEM size and not under warranty if it breaks.

Here we go: 35 x 12:50 x 17:9.50

 

[TX_Ovrlnd]

It's just a shitty nit picky dealer, the tailgate reinforcement was marketed as an answer to the 35s that come with the XR. Your VIN does not have that option so they're going to turn it down it sounds. Personally I would change that reinforcement out with a Teraflex or similar piece and not have to worry about it later. I would also find another dealer and hope they did not hard code your vehicle as aftermarket modded.

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