Guide: Wrangler Order, Build, Tracking and Delivery Process

[LuvHydro]

That sucks. My Sales guy kick a$$. I did purchase a truck from him this year and we speak often. He sent this yesterday and updates me daily, even on his days off. “I don’t expect that, but he states it takes 30 seconds to log in and look”. Maybe get on the Sales Guy a bit. At this point it’s principal.

No worries. I think he's inundated with vehicles coming in, new and existing customers emailing him and has learned that some expect to pickup their vehicle the day it arrives.

I'm guessing the next email I receive will say it dropped a couple days prior and will be ready in a couple days, kinda splitting the difference to manage expectations.

Seriously tho, I'm in no hurry now as long as I get it by late September. I'll admit I definitely went thru the 5 stages of grief waiting 12+ weeks when I truly expected to have it by mid-July as I watched the good top-down weather and outdoor events slip away.

Tho the Depression phase was kinda replaced by another, stronger, Anger phase.

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[SFWSCX3]

No worries. I think he's inundated with vehicles coming in, new and existing customers emailing him and has learned that some expect to pickup their vehicle the day it arrives.

I'm guessing the next email I receive will say it dropped a couple days prior and will be ready in a couple days, kinda splitting the difference to manage expectations.

Seriously tho, I'm in no hurry now as long as I get it by late September. I'll admit I definitely went thru the 5 stages of grief waiting 12+ weeks when I truly expected to have it by mid-July as I watched the good top-down weather and outdoor events slip away.

Tho the Depression phase was kinda replaced by another, stronger, Anger phase.

Wow. Sorry to hear that. You have a great attitude about the entire fiasco. Im not so sure I would have. I was one of the lucky ones. I ordered and all of a sudden several folks that ordered Eco's went D1 and were built. Send pics when it arrives! Good luck!

 

[SFWSCX3]

Oh I know they can. Problem is they haven't gotten back to me in over a week now ?‍. Buy luckily after getting it escalated I was told as of Friday its in paint so I'll see how long I takes to complete and get ready to ship. Hoping shipping is short as I am 150 miles away from toledo

Good luck and post pics!

 

[LuvHydro]

Wow. Sorry to hear that. You have a great attitude about the entire fiasco. Im not so sure I would have. I was one of the lucky ones. I ordered and all of a sudden several folks that ordered Eco's went D1 and were built. Send pics when it arrives! Good luck!

I'm not saying there weren't some scathing late night emails composed, but not sent. I've learned to sleep on things. In the end the worst I sent was a bit passive/aggressive.

Like I had mentioned in a prior post, I researched the hell outta my sales people and dealership. It's fasinating and scary what one can dig up with Google, Social and time.

I never played my Ace in the Hole, Hail Mary, Nuclear Option and I'm glad I didn't now.

Just hoping it drops on the lot sometime this coming week.

 

[SFWSCX3]

That’s awesome!!!

My sales guy assured me he’d update me every step of the way and every time the status changed. The only time he updates me is when I email to ask about it and JC has been my only source of real info. If I was still relying that he’d update me I’d still be thinking mine was in D1 status (that I had to ask him about after JC told me it was there) and 6 weeks out instead it actually shipping right now.

I wish dealers would get that what’s mundane for them is exciting as hell for us. I’d rather get a text every few days saying not much has changed than literally nothing for weeks until I ask and then feel like I’m a bother. I had to almost threaten a bit to even get my order form 6 days after ordering

I understand completely. Don’t get me wrong. I ordered a truck from the same guy earlier this year and had emailed and sent texts for 3 days. No response. I sent another text and email asking if I needed to show up at the Dealership to ask for answers. No response. I proceeded to send another text conveying I’ll see you tomorrow at 10:00. I showed up at 10:00 and had a candid conversation about my expectations regarding communication. Needless to say he was a bit surprised that showed up. He’s been fantastic ever since and goes out of his way to communicate. The difference between you and me is that I don’t mind requesting information daily. “Being Needy!” Most sales folks have time on their hands to send a quick text or call.
Good luck with the build and post pics! I’m hoping mine is delivered in the next 7-9 days. Crossing my fingers!

 

[SFWSCX3]

I'm not saying there weren't some scathing late night emails composed, but not sent. I've learned to sleep on things. In the end the worst I sent was a bit passive/aggressive.

Like I had mentioned in a prior post, I researched the hell outta my sales people and dealership. It's fasinating and scary what one can dig up with Google, Social and time.

I never played my Ace in the Hole, Hail Mary, Nuclear Option and I'm glad I didn't now.

Just hoping it drops on the lot sometime this coming week.

Probably a great move not taking the nuclear option! Good luck and post pics!! I’m hoping mine arrives in the next 7-9 days as well.

 

[miweber929]

The difference between you and me is that I don’t mind requesting information daily.

Oh trust me, I don’t mind requesting daily either, I just did from JC who actually gave me info; the dealer, i trusted him to give me info, didn’t.

Good luck with the build and post pics! I’m hoping mine is delivered in the next 7-9 days. Crossing my fingers!

I’m probably (hopefully) looking at the same timeframe provided it hits the train in a timely manner. Crossing my fingers as well!!! If I get it before September 10th it will be less than 1 month from order to arrival.

 

[SFWSCX3]

Oh trust me, I don’t mind requesting daily either, I just did from JC who actually gave me info; the dealer, i trusted him to give me info, didn’t.


I’m probably (hopefully) looking at the same timeframe provided it hits the train in a timely manner. Crossing my fingers as well!!! If I get it before September 10th it will be less than 1 month from order to arrival.

Wow. That’s fast. I didn’t wait long at all. I do feel for those who have been waiting for months. Hope you see yours soon. Mine is sitting in Nebraska. Hope it starts moving tomorrow. Post pics when it arrives!

 

[Jeepgirl59]

Your dealer should have access to the delivery tracking system that shows actual time of check points and estimated arrival time. Depending on if it is going by truck or rail it will show when it was loaded, when it hits different RFID points (for rail), when it hits the rail drop points, when the truck picks it up frop the drop yard, and when it arrives at the dealer. Mine showed those points including sitting in Chicago for a day while it was moved from one rail line to another.

Another order I tracked that was heading to Idaho showed it picked up in Toledo, then the train went up into Michigan, picked up more cars then to southern Illinois for pickups and drops, then slowly crossed the country until it arrived at the Spokane drop yard waiting to go to Kellogg idaho dealer. I happened to be on vacation in that town the day it arrived at the dealer and sent pictures of it the oman who ordered it. Hers took about 4 months from order to delivery. So the tracking system is very helpful to know exactly where it is once it leaves the factory if your dealer will give you the information. Some will claim they don't have the system but I think they just don't want to bother. My dealer sent me a copy every day showing the progress.

And remember that once at the rail drop it can take days before it is picked up to go to the dealer. One woman had her order sit at the drop yard for three weeks before a truck picked it up. Jeep Chat doesn't have access to this system so they tell you to check with the dealer. And transportation is not done by Jeep so they are at the mercy of the rail and truck companies.

MY DEALER HAS NEVER SENT ME A DAMN THING. NOT ONE SINGLE THING. AND I AM TRYING TO GET ON CHAT AND IT ISN'T WORKING

Oh believe me, I threw a bunch of toddler fits after the 14th week of waiting. Now they tell me the case is closed and further information would be updated VIA email as warranted. ? After asking WTF does that mean, she put me in hold. When she came back she said my jeep was shipped Aug. 22. Funny, yesterday when I called, they told me the ETA to my dealer was 9/3-9/17. I can drive to Toledo Ohio is less than 7 hours. What takes 13-26 days to get from Ohio to Central PA

Check out my picture. I picked it up today. I AM IN LOVE... Gonna take a minute to get used to the clutch in this. Much different than in my car.

 

[GrayHawk20]

MY DEALER HAS NEVER SENT ME A DAMN THING. NOT ONE SINGLE THING. AND I AM TRYING TO GET ON CHAT AND IT ISN'T WORKING

Check out my picture. I picked it up today. I AM IN LOVE... Gonna take a minute to get used to the clutch in this. Much different than in my car.

Have you check chat today? Sundays they are closed.

 

[MBJeep4]

MY DEALER HAS NEVER SENT ME A DAMN THING. NOT ONE SINGLE THING. AND I AM TRYING TO GET ON CHAT AND IT ISN'T WORKING

Check out my picture. I picked it up today. I AM IN LOVE... Gonna take a minute to get used to the clutch in this. Much different than in my car.

Noticed the clutch was super different than my 2016 Sport when I test drove the 2021. Once I finally get mine I know it's going to take some getting used to also.

 

[J33pgrl]

Oh believe me, I threw a bunch of toddler fits after the 14th week of waiting. Now they tell me the case is closed and further information would be updated VIA email as warranted. ? After asking WTF does that mean, she put me in hold. When she came back she said my jeep was shipped Aug. 22. Funny, yesterday when I called, they told me the ETA to my dealer was 9/3-9/17. I can drive to Toledo Ohio is less than 7 hours. What takes 13-26 days to get from Ohio to Central PA

I hear you…my Jeep shipped out Aug 14. Today I was told dealer ETA is 8/31-9/14. I too am in PA, northeastern. It’s already been in shipping for 2 weeks…WTF?!?!

 

[Eandras]

I hear you…my Jeep shipped out Aug 14. Today I was told dealer ETA is 8/31-9/14. I too am in PA, northeastern. It’s already been in shipping for 2 weeks…WTF?!?!

If you look at your build sheet or window sticker. You are most likely going to the NY hub. I got the same and ia am in Northeast NJ somjtvwill get trucked out of Newark NJ. My dealer is in NY near the city

 

[BroSyl]

So excited, the build sheet finally popped up... Does anyone know what the "Price Class L" stands for?

 

[Radar25]

How long normally after trim

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