nerp
Well-Known Member
- First Name
- Terry
- Joined
- Jan 10, 2018
- Threads
- 16
- Messages
- 121
- Reaction score
- 97
- Location
- Denver, Colorado
- Website
- interface.ninja
- Vehicle(s)
- 2018 Jeep Wrangler JL
- Occupation
- Software Architect / Security Engineer
- Vehicle Showcase
- 1
- Thread starter
- #1
Hello all,
Four days ago, I sent a comprehensive order email using the web-based "contact" page for 6 dealerships within 50 miles of me asking for them to supply a quote on the Wrangler JL build I'm looking to order. I've not received a single response from any of them. Not even a "thank you we received your email."
I tried calling 2 of the 6 dealers and got transferred around and disconnected by their phone systems, stuck on hold for 20 minutes, and - though he was unable to help me with sales - I think I might have gotten a date with the service manager at one dealer.
I had enough and just physically went into one of the dealers and asked who handled the "contacts" on the web page and unsurprisingly - no one knew. More than one salesperson wanted to sit down with me and order my Jeep "right now," but no one was willing for me to take the quote and compare to other dealers. (Here's how that conversation went .... Me: "I'll sit down with you and tell you what I want. Once you give me your best price, I'll take that away and compare it with other dealers. In the end, I'll take the best deal." Them: "Happy to help, but if you're not interested in buying frankly it's a waste of my time." or "We can order something but have you see the amazing deals we have on the lot?")
I think that the dealers don't really monitor those web contacts unless they are in sales jeopardy. I think they purposely try to get people physically into the dealership so that they can motivate them to sign a sales contract "today." People who are up front about their process (like me) are considered to be "not serious" ... or, somehow "not ready to buy."
I'm thoroughly disappointed.
Anyone know how to get a quote from a dealership??
Terry
Four days ago, I sent a comprehensive order email using the web-based "contact" page for 6 dealerships within 50 miles of me asking for them to supply a quote on the Wrangler JL build I'm looking to order. I've not received a single response from any of them. Not even a "thank you we received your email."
I tried calling 2 of the 6 dealers and got transferred around and disconnected by their phone systems, stuck on hold for 20 minutes, and - though he was unable to help me with sales - I think I might have gotten a date with the service manager at one dealer.
I had enough and just physically went into one of the dealers and asked who handled the "contacts" on the web page and unsurprisingly - no one knew. More than one salesperson wanted to sit down with me and order my Jeep "right now," but no one was willing for me to take the quote and compare to other dealers. (Here's how that conversation went .... Me: "I'll sit down with you and tell you what I want. Once you give me your best price, I'll take that away and compare it with other dealers. In the end, I'll take the best deal." Them: "Happy to help, but if you're not interested in buying frankly it's a waste of my time." or "We can order something but have you see the amazing deals we have on the lot?")
I think that the dealers don't really monitor those web contacts unless they are in sales jeopardy. I think they purposely try to get people physically into the dealership so that they can motivate them to sign a sales contract "today." People who are up front about their process (like me) are considered to be "not serious" ... or, somehow "not ready to buy."
I'm thoroughly disappointed.
Anyone know how to get a quote from a dealership??
Terry
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