Frustrated with dealer

[flyer92]

Exactly where in the warranty do you feel this entitlement is given?

Apologies, but I really don't understand why you are struggling with this concept or why it seems to offend you so much. We should be supporting our fellow Canadian Jeeper and helping him get the assistance he needs (or at least rooting for him). This isn't an esoteric provision either, as loaner/rental vehicles are often included in many (most?) modern automotive warranties, and intended to be executed at the individual dealership. To be clear, I don't feel like this is an entitlement because it obviously is a provision in OP's legal agreement with Stellantis. Obviously, I don't have access to his warranty, so you'll have to ask him which page, paragraph, and line number it is if you are really that concerned.

More importantly, please spare us the sarcastic and negative commentary if you don't have anything constructive to offer for OP's benefit. There are other fora where this is probably welcome, but not here. Thanks for your understanding and happy Jeepin'.

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[Terrymo]

Apologies, but I really don't understand why you are struggling with this concept or why it seems to offend you so much. We should be supporting our fellow Canadian Jeeper and helping him get the assistance he needs (or at least rooting for him). This isn't an esoteric provision either, as loaner/rental vehicles are often included in many (most?) modern automotive warranties, and intended to be executed at the individual dealership. To be clear, I don't feel like this is an entitlement because it obviously is a provision in OP's legal agreement with Stellantis. Obviously, I don't have access to his warranty, so you'll have to ask him which page, paragraph, and line number it is if you are really that concerned.

More importantly, please spare us the sarcastic and negative commentary if you don't have anything constructive to offer for OP's benefit. There are other fora where this is probably welcome, but not here. Thanks for your understanding and happy Jeepin'.

When you said this it sounded like you knew with a certainty because you had firsthand knowledge. Or maybe it was wishful thinking on my part.

“Nope. It is included in OP's warranty, so Stellantis/dealership is required to provide it.”

 

[Ratbert]

Apologies, but I really don't understand why you are struggling with this concept or why it seems to offend you so much. We should be supporting our fellow Canadian Jeeper and helping him get the assistance he needs (or at least rooting for him). This isn't an esoteric provision either, as loaner/rental vehicles are often included in many (most?) modern automotive warranties, and intended to be executed at the individual dealership. To be clear, I don't feel like this is an entitlement because it obviously is a provision in OP's legal agreement with Stellantis. Obviously, I don't have access to his warranty, so you'll have to ask him which page, paragraph, and line number it is if you are really that concerned.

More importantly, please spare us the sarcastic and negative commentary if you don't have anything constructive to offer for OP's benefit. There are other fora where this is probably welcome, but not here. Thanks for your understanding and happy Jeepin'.

Facts be damned, we need to be supportive?

 

[mwilk012]

Apologies, but I really don't understand why you are struggling with this concept or why it seems to offend you so much. We should be supporting our fellow Canadian Jeeper and helping him get the assistance he needs (or at least rooting for him). This isn't an esoteric provision either, as loaner/rental vehicles are often included in many (most?) modern automotive warranties, and intended to be executed at the individual dealership. To be clear, I don't feel like this is an entitlement because it obviously is a provision in OP's legal agreement with Stellantis. Obviously, I don't have access to his warranty, so you'll have to ask him which page, paragraph, and line number it is if you are really that concerned.

More importantly, please spare us the sarcastic and negative commentary if you don't have anything constructive to offer for OP's benefit. There are other fora where this is probably welcome, but not here. Thanks for your understanding and happy Jeepin'.

To be clear: you are entirely wrong. No other detail matters, at all.

Your feelings are fully irrelevant to the contents of a legal contract.

 

[alphawolff]

Provide me a loaner the day it went in for warranty service, instead of having to fight for everything.

Our dealer (and a lot of others) have a strict no loaner policy except in the event that *we* are responsible for the downtime.

In your scenario simply call jeep cares and ask for a rental. They will reimburse you. The dealers stopped giving out rentals because stellantis would find loopholes to get out of paying for the rental and push the cost onto the dealer. We inform the customer to call jeep directly for rental assistance now because of this. Feel free to bitch to corporate, but I doubt they will change anything to make the process easier. They're in full penny pinching mode.

Pretty sure OP did prepare for that via the loaner vehicle provision in the warranty. It is then incumbent on Stellantis to do their part by honoring it and providing said vehicle. Having a reliably-backed warranty is part of what we all paid good money for and is part of a backup plan when one's Wrangler is out of commission.

In short...OP did his part, but Stellantis now needs to do theirs.

Key word here in Stellantis. You need to call them directly, do not ask the dealer to do it for you. The jeep cares phone number is usually sufficient.

 

[mwilk012]

Our dealer (and a lot of others) have a strict no loaner policy except in the event that *we* are responsible for the downtime.

Big difference there.

 

[flyer92]

Your feelings are fully irrelevant to the contents of a legal contract.

Feelings have nothing to do with this, as it is a fact that there is a specific, legally-binding provision in OP's warranty for a loaner/rental vehicle. I don't know why this is so difficult to accept, but your opinion is irrelevant, as he is already moving ahead with a rental vehicle, per the provisions of his warranty.

Done and done.

 

[azjl#3]

That's not the norm, nor is it part of the factory warranty coverage.

Disagree, jeep wave states: Enjoy no-charge same-day vehicle rental.

Yet none have ever existed or offered just oh we dont do that here..., in 12 years of owning jeeps.

 

[Ratbert]

Disagree, jeep wave states: Enjoy no-charge same-day vehicle rental.

Yet none have ever existed or offered just oh we dont do that here..., in 12 years of owning jeeps.

Yep, but did you read the notation:

Rental Allowance is only for same day mechanical repair or maintenance service (excluding bodywork). Vehicles kept overnight are not eligible. Rental Allowance is not to exceed $40 ($60 for Grand Wagoneer and Wagoneer).

A max of $40 and not overnight.

 

[mwilk012]

Feelings have nothing to do with this, as it is a fact that there is a specific, legally-binding provision in OP's warranty for a loaner/rental vehicle. I don't know why this is so difficult to accept, but your opinion is irrelevant, as he is already moving ahead with a rental vehicle, per the provisions of his warranty.

Done and done.

Have you any evidence to provide of this?

https://vehicleinfo.mopar.com/asset...1*4355oz*_gcl_au*MTQ4Nzg3Njc4My4xNzIyMDk3Nzc4

 

[Ratbert]

Have you any evidence to provide of this?

https://vehicleinfo.mopar.com/asset...1*4355oz*_gcl_au*MTQ4Nzg3Njc4My4xNzIyMDk3Nzc4

Quoting the relevant details for @flyer92:

1.1 INCIDENTAL AND CONSEQUENTIAL DAMAGES NOT COVERED

Your warranties do not cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward. Examples of such damages include:
• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging
• The loss of personal or commercial property

The loss of revenue Some states do not allow incidental or consequential damages to be excluded or limited, so this exclusion may not apply to you.

 

[flyer92]

As stated previously, I don’t have access to OP’s warranty. I know my MaxCare warranty allows for a loaner or rental vehicle, so you’ll have to ask him what page, paragraph, and line number addesses this in his warranty.

Furthermore…just because you posted some random excerpt of someone else’s warranty doesn’t mean that it is the same as OP’s. Again…I don’t understand why you are having a problem with his situation, but you are clearly not helping. We’d all be better off without the superfluous commentary.

 

[Ratbert]

As stated previously, I don’t have access to OP’s warranty. I know my MaxCare warranty allows for a loaner or rental vehicle, so you’ll have to ask him what page, paragraph, and line number addesses this in his warranty.

Furthermore…just because you posted some random excerpt of someone else’s warranty doesn’t mean that it is the same as OP’s. Again…I don’t understand why you are having a problem with his situation, but you are clearly not helping. We’d all be better off without the superfluous commentary.

Mopar Maximum Care covers a "massive" maximum of $35 per day and caps out at a total of $175 per occurrence. Don't the cheapest economy cars run at least 3x that?

So yes, you're correct. You're covered for a tiny fraction of the cost of a rental.

 

[JL_Noob_22]

This situation makes me wonder how I managed so many years without a backup vehicle. I guess I was just pretty lucky for a span of about 20 years. After that I wrecked my daily driver and had to borrow my cousin's 'extra car' while mine was in the shop. I decided an extra car was damn handy, so I decided after mine was paid off I'd keep it rather than trade it.

Apparently that made me a car hoarder because I now have five vehicles, four of which are paid for with the Jeep being the exception. When mine needs warranty work (notice I didn't say "if"!) I'll just hop in one of my other four.

I hope the OP can get his situation sorted, but even though we all love Jeeps, you have to admit they have never been known for their reliability. I don't think I'd own one and count on it for my only means of transportation.

 

[alphawolff]

Mopar Maximum Care covers a "massive" maximum of $35 per day and caps out at a total of $175 per occurrence. Don't the cheapest economy cars run at least 3x that?

So yes, you're correct. You're covered for a tiny fraction of the cost of a rental.

Depends on your area. Here they're like 50-75 a day minimum, and way above that to rent a "similar vehicle" in a lot of cases. It's why my dealer stopped providing rentals. If just one T isn't crossed in the warranty paperwork they reject some or all of the warranty period and leave the dealer with the bill. Stellantis uses a country wide average to determine sublet repair costs and rental costs, which obviously doesn't even come close to high cost of living areas.

Small example of this: A vehicle was towed in without an appointment on tuesday. A rental was immediately provided by the dealer. The technician wasn't able to get to it until friday. This alone will put the dealer on the hook for those 2 days in a lot of cases. They also won't compensate the dealer until the claim is PAID, meaning if your transmission takes 3 months to come in the dealer is paying for that rental the entire time. We've had incidents where parts take 6 months to come in, and we're paying the rental the entire time. The solution to this problem was to have the customer contact jeep directly for rental assistance, which has worked fine it's just less customer friendly.

Nothing beats dropping a car off at the dealer for warranty repairs and being handed the keys to a loaner/rental instantly. Unfortunately with how Stellantis is currently operating that customer service factor is difficult to properly conduct without losing our asses in fees.

TL;DR: Stellantis will find ANY excuse to deny the rental claim, putting the cost on the dealer. It can add up very quickly, and in some cases cost the dealer more than what they'd make off the warranty repair itself.

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