Not having parts available, is becoming more typical ongoing. Then the factory wonders why their sales are declining, partially because of poor after sale Service. But lets not forget their new vehicle high prices...
You’re right, BUT, starting several years ago I ask dealers to put, IN WRITING, in my sales contract that a loaner WILL be provided whenever the car is in for anything more than an oil change. No loaner guarantee, no sale. I’ve walked from a couple deals over this issue, but I also get loaners when I’m in for service. I live in the country a good way out of town-being stuck w/o wheels isn’t an option.
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People that own jeeps need to have other reliable transportation. It's a jeep thing.
I'm sure it's done on purpose to entice you to trade "up" so to speak.
Oh, absolutely.
I’m just 34 and even for myself I’m having a hard time with justifying these prices. I’m looking at buying out my lease but I’m very uncomfortable with the price tag.Oh, absolutely.
It's not a battle they're going to easily win, though, if at all.
Just yesterday, I was shooting the breeze with the owner of the company who just sealed our driveway...meaning my precious Jeep has to be parked on the street, with the proles, until the oil-based sealant cures. Anyway, we agreed that as we get older and remember what things "used to cost", the collateral effect is that we also become less willing to pay today's prices, at least in some instances.
To bring this back around to auto buying: If I happily got by all these years with modest vehicle trims, having the keys for a high zoot this-or-that for a day or three isn't going to easily sway my thinking on the matter.
I've owned 3 VWs: two Golfs, and a Jetta. I'm a slow learner.
I'm really surprised any sales team would sign onto this. Sales usually has zero say as to what happens in service. I suspect the GM gets involved every time you bring your vehicle into service to make it happen.
Buying out a 4XE lease is very risky. Strongly suggest against it.
Yes! This is pretty normal outside of the Stellantis world. Its what I considered normal before buying my first FCA vehicle. With all the GM dealers i've dealt with, they pretty much assume you need a loaner if you are dropping off your vehicle and not waiting for it. I actually had my dealer put a note in my profile that I don't need a loaner unless my vehicle will be in for an extended stay. Otherwise they would just automatically set one up for me. And they always provide something fully-loaded and more expensive than what i'm having serviced, cause they want me to trade up.
The GM always gets involved in the sale-typically with “I’m sorry but we can’t do that“ or “our insurance won’t allow us to do that”. I simply go, Ok, and start to leave. They will usually be like “hold on, maybe we can work something out”. One place doesn’t give me a loaner BUT they always have a rental waiting for me. You have to be hard nosed, but to me it’s worth it. (I often get “don’t tell anybody about this because we can’t do it for everybody”. Cool with me-I don’t care how you treat other customers, just how I’m treated.
