Drivers seat popping

[JeepCares]

I had a case and no one would respond to me and I got a notification saying the case was closed even though I has asked for it to be open.

The last private message between you and our team was about your in service date. Since then, I don't see a case that was escalated to our Customer Care Team. If you're working with the dealer and would like one forwarded to that team, feel free to send us a direct message.

Jasmine
Jeep Social Care Specialist

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[paulr]

The last private message between you and our team was about your in service date. Since then, I don't see a case that was escalated to our Customer Care Team. If you're working with the dealer and would like one forwarded to that team, feel free to send us a direct message.

Jasmine
Jeep Social Care Specialist

I direct messaged you this morning with the case number that had this issue in it and was prematurely closed.

 

[Johnny2018]

Toyota parts would of been on hand or within a couple of days.

 

[giffordt]

Mine is at the dealer as we speak to have the seat back frame replaced. I'll let you all know how it turns out.

So the saga continues...dropped it off at 7:30am for an 8:20am appointment yesterday. I called at 4:00pm to see what the status was. Service adviser told me the tech was "still working on it", but it would be ready by 5:30pm. Got a ride to the dealership at 5:00 and was promptly walked over to the tech's work area where my seat was in several pieces. Adviser told me that as they were putting the seat back together, some of the little metal rings that hold the fabric to the seat frame broke, and their parts department was already closed so they wouldn't be able to reassemble the seat properly. As a result, it wouldn't be ready until the next morning. I then told them I still needed to get home (50 minutes away), at which time the adviser jokingly offered to drive me home because he didn't have any loaners (even though the JeepWave program GUARANTEES you a loaner if you need one). The only resolution was to drive my Jeep home with the passenger seat missing, and go back to the dealer in the morning (today)...and that was MY resolution, because the adviser just stood there and stared at me as I inquired as to how I was going to get home last night. Adviser ASSURED me it would only take about an hour to get it all buttoned up and he would personally make sure it was the first job of the morning.
Fast forward to this morning...I arrive at the dealership at 7:30am and proceed to the service desk where I was told my adviser was out sick today. I overheard the other advisers talking and joking about him because he called out because he "had a zit". Honest to God truth...A F'ING ZIT!!!! So I was directed to a new adviser who I had to explain the whole situation to again. The new adviser was VERY apologetic and paged the tech to see what the status was. I was directed to the waiting area as it was supposed to only take an hour at most. 15 minutes later, the new adviser comes over and informs me that the part that was ordered was the WRONG PART!!!!! I WAS FURIOUS because the original adviser just gave me a line of BS to get me out of there last night, and then called out today so he wouldn't have to deal with it. New adviser told me that the part was "1-5 days away" and would make sure he stayed on top of the situation to see it through.
So here I am, driving my brand new Jeep with only ONE FRONT SEAT, because they STILL can't give me a loaner!!! I have already placed a call to the service manager.

 

[Johnny2018]

Wow,
That’s crazy, sorry to hear about your experience. Now I won’t be surprised with whatever happens with my repairs.

 

[giffordt]

Wow,
That’s crazy, sorry to hear about your experience. Now I won’t be surprised with whatever happens with my repairs.

It's just a complete BS excuse...only needed a few clips to button everything up last night, NOW they just discover that they ordered the wrong part???? UNACCEPTABLE!!!

 

[JeepCares]

I direct messaged you this morning with the case number that had this issue in it and was prematurely closed.

Thank you! I just responded and will continue assisting from there.

Jasmine
Jeep Social Care Specialist

 

[jforse]

So the saga continues...dropped it off at 7:30am for an 8:20am appointment yesterday. I called at 4:00pm to see what the status was. Service adviser told me the tech was "still working on it", but it would be ready by 5:30pm. Got a ride to the dealership at 5:00 and was promptly walked over to the tech's work area where my seat was in several pieces. Adviser told me that as they were putting the seat back together, some of the little metal rings that hold the fabric to the seat frame broke, and their parts department was already closed so they wouldn't be able to reassemble the seat properly. As a result, it wouldn't be ready until the next morning. I then told them I still needed to get home (50 minutes away), at which time the adviser jokingly offered to drive me home because he didn't have any loaners (even though the JeepWave program GUARANTEES you a loaner if you need one). The only resolution was to drive my Jeep home with the passenger seat missing, and go back to the dealer in the morning (today)...and that was MY resolution, because the adviser just stood there and stared at me as I inquired as to how I was going to get home last night. Adviser ASSURED me it would only take about an hour to get it all buttoned up and he would personally make sure it was the first job of the morning.
Fast forward to this morning...I arrive at the dealership at 7:30am and proceed to the service desk where I was told my adviser was out sick today. I overheard the other advisers talking and joking about him because he called out because he "had a zit". Honest to God truth...A F'ING ZIT!!!! So I was directed to a new adviser who I had to explain the whole situation to again. The new adviser was VERY apologetic and paged the tech to see what the status was. I was directed to the waiting area as it was supposed to only take an hour at most. 15 minutes later, the new adviser comes over and informs me that the part that was ordered was the WRONG PART!!!!! I WAS FURIOUS because the original adviser just gave me a line of BS to get me out of there last night, and then called out today so he wouldn't have to deal with it. New adviser told me that the part was "1-5 days away" and would make sure he stayed on top of the situation to see it through.
So here I am, driving my brand new Jeep with only ONE FRONT SEAT, because they STILL can't give me a loaner!!! I have already placed a call to the service manager.

Good luck and I hope your seat gets fixed. I haven't gone back to the dealer that messed up my Jeep with this install.

 

[kobejo34]

Parts are backordered for mine but should be in May 8th. Its fine (I guess) I have the windows and top down most of the time so I hear it.

 

[Johnny2018]

Mine got pushed back another month. A few weeks ago I called and they told me part would come in by May 27th. This is ridiculous.

 

[Johnny2018]

And don’t bother with Jeep Cares. They have done nothing since my problem started back in Jan.

 

[JeepCares]

And don’t bother with Jeep Cares. They have done nothing since my problem started back in Jan.

Hi Johnny2018,
I have looked into your last conversation you had with one of my colleagues. Because you have gone to the dealership and had this concern diagnosed, we would be happy to have a case escalated for you!
Alex
Jeep Social Care Specialist

 

[Johnny2018]

Case escalated? What is it you plan on doing that was not done initially?
As you can see by previous messages I’m not the only one getting parts backed ordered over and over. Sounds like the problem is with manufacturer. These parts should be in stock especially since several customers are experiencing it. Since January and still no part.

 

[rayzjeep]

I have the same popping and was trying to track down the origin myself. What I noticed is when the seat height is pumped all the way up to its highest setting the seat doesn't pop. While it was up I added some grease to the little gear that cranks the seat up and that seemed to help some although I'm not sure yet if that totally resolved the issue. The noise is definitely related to the height adjustment mechanism in my case.

 

[giffordt]

Got the Jeep back yesterday morning. First time I had a passenger in it was this morning. THE NOISE IS BACK!!!! This is unbelievable. I called the dealer I purchased the Jeep from (40 minutes from my house, 70 minutes from my work) and asked if they could take over the issue and find a solution. They informed me that Chrysler would NOT pay another dealer to try and remedy an "open warranty issue" that was started by another dealer!! What kind of customer service is that?!?!? I have a call in to the JOKERS at the place where I brought it to be fixed (1 mile from my work) to see what they say. I AM NOT HAPPY ABOUT THIS!!!

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