Drivers Seat coming apart

[landshark99]

Anybody else have the stitching start to come apart at the back of the bottom cushion and the plastic panel on the back is loose, I am not going to be able to bring it in for a week and a half, I think they may have to replace it.

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[JeepCares]

Anybody else have the stitching start to come apart at the back of the bottom cushion and the plastic panel on the back is loose, I am not going to be able to bring it in for a week and a half, I think they may have to replace it.

Hi Bob,

Sorry to hear of the trouble you are experiencing with your Wrangler. If it would be of interest, I would be happy to escalate a case on your behalf for an additional layer of assistance while you work with your dealer for this. Please follow up with me via private message to get the process started.

Mark
Jeep Social Care Specialist

 

[landshark99]

Looks like the problem was solved the seat bottom was replaced and the plastic mollie back panel apparently was installed incorrectly and there is now a service bulletin for the repair. It seems there are a few seat backs where the bottom clips were not attached correctly and it lets the panel slip down. Will let everyone know if the problem has been fixed permanently

 

[zingat]

@landshark99 Same problem here. The Molle back panel on my driver seat back is sliding out and the seat back is coming apart.
I took it to my local dealer and they wouldn't replace it, as they claim that a clip on the back panel is broken and that it wouldn't be covered under the manufacturers warranty. The cost for the replace part is $295.

I have done nothing to damage this seat back panel, and the Jeep dealer wouldn't replace it. The service rep at my local dealer was nice enough to ask me to contact Jeep Cares ... as they know this is a defect but cannot do anything about it.
@JeepCares Please help service this under warranty.

See attached pics ...

 

[landshark99]

Jeep cares helped me, I find it strange they will not fix this under warranty, there is apparently a service bulletin out on th eproble,m with the seat back

 

[zingat]

Thanks @landshark99 I have PM'ed @JeepCares, requesting their help in resolving this issue under warranty with the dealer.

 

[JeepCares]

@landshark99 Same problem here. The Molle back panel on my driver seat back is sliding out and the seat back is coming apart.
I took it to my local dealer and they wouldn't replace it, as they claim that a clip on the back panel is broken and that it wouldn't be covered under the manufacturers warranty. The cost for the replace part is $295.

I have done nothing to damage this seat back panel, and the Jeep dealer wouldn't replace it. The service rep at my local dealer was nice enough to ask me to contact Jeep Cares ... as they know this is a defect but cannot do anything about it.
@JeepCares Please help service this under warranty.

See attached pics ...

Hi Dan,
We have received your PM and will continue assisting you from there!
Alex
JeepCares

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